United Airlines Customer Service Issues

On July 17, [redacted], my direct flight from Newark NJ to Prague was canceled while we were on the runway due to a mechanical issue, causing us to miss a later storm that led to the flight cancellation. After waiting in line for hours to be re-booked, I finally got a new flight for the next day. Due to a lack of hotels, I had to take a LYFT home and back to the airport to rest. My luggage was lost on a connecting flight through London and only returned on July 21. Consequently, I missed out on pre-paid accommodations, dinner, and a city tour in Prague. On July 27, my return flight to Newark was canceled by United, leading to a battle to reclaim my original aisle seat. I am pursuing compensation for lost baggage, LYFT expenses, missed prepaid activities in Prague, and the stress caused by the mistaken flight cancellation.

I am requesting a refund for a flight to Hawaii that I had to miss due to a prostate infection that caused severe pain and discomfort just before my scheduled departure. I have medical documentation from my doctor and urologist to support my claim. I was issued a credit of $[redacted].00 valid until Oct 16th, [redacted], but due to caregiving responsibilities for my elderly mother and my own health issues as a senior on a fixed income, I will be unable to use this credit. Losing this money is a significant burden for me, so I kindly ask for your help in processing a refund. Thank you, John G. Jr.

I made a reservation with United through Opodo, choosing Economy and receiving an invoice clearly showing Economy class for my flights. However, I later received an email indicating that I was booked under Basic Economy, resulting in unexpected fees for baggage and seat selection. These additional charges totaling $[redacted] were not disclosed during the booking process, leaving me feeling misled and dissatisfied. The lack of transparency in the booking system where outside agencies like Opodo are involved is frustrating, and the unexpected costs associated with Basic Economy have left me feeling like I have been overcharged.

Hello, I recently purchased a flight to Chicago through United on 08/03/19, which was approximately 3-4 days ago. I am currently in the process of moving to Southern California and realized I forgot to change the departure airport from San Jose to LAX. I called United's customer service and was advised to contact them through the mentioned form for assistance. Upon checking, I found a cheaper flight from LAX for the same dates ($[redacted] compared to the $[redacted] I paid). I am not seeking a refund or reimbursement, I simply wish to switch my flight to depart from LAX instead. Given the expenses of my move, it would be a great help if you could assist me with this request. I have attached a photo of the current flight sale for LAX to demonstrate the price difference. Thank you for your support. Best regards, Kris

I booked my flight with confirmation code PBD3W4 initially. The first flight was delayed, so they switched me to another delayed flight landing in SFO at 10:17 PM. I have a connecting flight at 10:45 PM in SFO. I spoke to a customer service representative named Cinthia in Seattle airport, who was rude and unhelpful. I am concerned about missing an important conference in New Hampshire due to these delays. Can someone please look into this matter and assist me promptly?

I originally booked a flight from Seattle to Boston with a confirmation number, but it was delayed. I agreed to an alternative flight which is also delayed, now arriving in San Francisco at 11:17 PM. However, I have a connecting flight at 11:45 PM which I won't be able to catch. Cynthia at the Seattle airport customer service was unhelpful and rude when I asked for assistance. I have a crucial conference in New Hampshire at 9:45 AM that I must attend. I need this issue resolved urgently.

This morning, I arrived at GSP for my UA5892 flight, only to discover that it was canceled with no alternative way to reach Denver later on. My only option was to Uber to ATL and purchase new tickets with American Airlines. The ticket agent was impolite and claimed we couldn't reach Denver or receive a refund. We booked this flight to attend an important event tonight in Denver and missing it is not an option. I insist on a resolution. Thank you.

In November [redacted], we reserved seats for our flight, UA40 from Newark to Rome on August 10th. The airplane, a [redacted]-[redacted], had not been upgraded with the Polaris hard product yet, so we chose seats in the old first-class section: 1K, 2K, 2H, and 2C. These seats were set in a 1-2-1 configuration for added comfort. Given my father's health issues, including a heart condition, vertigo, a history of cancer, and a few aortic stents, it was crucial for us to be close to assist him as needed during the flight. Unfortunately, less than a day before departure, our seating arrangement was unexpectedly altered. Though the plane's configuration remained the same, we were now separated. My father ended up in a narrow, backward-facing seat in the 6th row, quite a distance from us in the 2-4-2 configured 6th row. Despite paying for a "first-class" experience, we found ourselves in an 8-seat business class layout. Regrettably, the responses from United’s Customer Service team left us feeling unheard and unsupported, as they seemed indifferent to our concerns and failed to empathize with our situation.

I recently flew to the USA and landed at Chicago O'Hare Airport. I picked up my check-in luggage from Air India and handed it over to a United Airlines agent at the check-in counter. The agent scanned one of my bag tags and took both of my check-in bags. Upon arriving at Kansas City Airport (MCI), I only received one of my bags. I filed a missing baggage report with United Airlines at the Kansas City airport 10 days ago and have not received any updates since. I have important items in my lost baggage. Here are some details that could help locate my missing bag: First Name: Sandeep Last Name: Vudukula File Reference Number: MCI65380M Date of Complaint: July 31st Bag Tag Number: [redacted] Contact Number: [redacted] Contact Person: Manoj I urge you to assist me in locating my baggage promptly as I am disappointed with the delay, especially during my stay in the USA.

I need assistance retrieving my travel details for my upcoming trip from Newark, NJ to Liberia, Costa Rica on 12/25/[redacted] and returning on 1/9/[redacted]. My booking reference is DSEZCD. I have not received the itinerary emails despite several attempts. My name is Deborah Brown, born on March 4, [redacted]. For contact, my cell number is [redacted]. Please ensure the information reaches me this time, and kindly confirm my itinerary. Kindly forward the details to [redacted] Your prompt help is highly appreciated. If further contact with United is necessary, I may lose my patience. Thank you in advance for your assistance. Perhaps there has been a misspelling in my email address.

I will be flying from YVR to PHL on a red-eye flight that I thought was booked for 12:30 a.m. on Sunday morning, 8/18 (just after midnight Saturday). However, upon checking my email confirmation a few days before the flight, I realized that the reservation is actually for a 12:30 a.m. flight on Saturday morning, 8/17, instead. This would cause me to miss a concert I am scheduled to participate in on Saturday night in Vancouver. I specifically chose the red-eye flight to go directly to the airport after the concert. I am shocked by this error and hope to change the flight to make it to the concert I have been preparing for months. Thank you in advance for your assistance. I appreciate your help. - D.S.

On Thursday, August 15, [redacted], I experienced sudden severe pain on the left side of my lower back and weakness in my left lower calf. Despite taking Naproxen and using a medicated plaster, the pain persisted while sitting and standing, eventually causing me to lie down at 2pm. In the evening, I took more Naproxen and went to bed but found no relief, prompting me to take more medication by 2am. The next morning, I couldn't kneel and sought help from Acupuncturist Dr. Yang Lu at 9am, who diagnosed three protruded discs in my lower back. He treated me and advised against my upcoming 6.5-hour flight, suggesting I visit my primary care physician. Urged by my worsening condition, I went to Boston Medical Center's Urgent Care at 1:15pm, where Drs. Xu and Buitron recommended bed rest over the flight, prescribing Ibuprofen, Lidocaine, X-rays, blood work, and later, physical therapy. Sadly, this change of plans affected our trip to SF to babysit our grandchildren, but health comes first.

My family of eight recently traveled with United Airlines to Maui, HI on flights [redacted] and [redacted]. I want to address the issue of being charged $30 per bag each way to and from Chicago. At the airports, passengers were advised at the gates that checking bags could be done free of charge, which led to confusion. It seems unfair that those following the rules are charged while others receive complimentary baggage check. I believe a total of $[redacted] could have been saved if we had waited to check all our bags for free. Perhaps the airlines could include the check bag fee in the ticket price to ensure fairness for all passengers. I kindly request a full refund of the charges. Thank you for your attention to this matter. Sincerely, Cathy C.

My flight HKG to EWR on August 16, [redacted] was canceled, followed by multiple cancelations for my EWR to JAX flight on August 17, [redacted]. Now, I am booked on flight UA179 from Newark to Hong Kong on August 19, [redacted], Monday. I am disappointed with the delays and cancellations that have caused me to lose my job. However, losing my luggage has tested my patience even more. My personal belongings are in those bags, and arriving home with just my backpack is disheartening. I am eager for prompt action in locating my luggages. Despite the challenges, I appreciate the efforts of United Airlines in resolving this matter. It has been a frustrating experience, but I hope for a swift resolution and the safe return of my belongings. Sitting here in Manila with only the clothes on my back and essential documents has been a test of endurance. A disheartened passenger seeking resolution.

Hello, my name is Mary F. I am extremely disappointed, frustrated, and hurt by United's pet policy. The communication I have received has been unclear. I initially booked flights for Sept. 12th to return to the US from Taiwan. When I found a small dog in Taiwan that I intended to bring back with me, I changed my flights to accommodate pet cargo, paying over $[redacted] for the changes. However, when trying to book the dog, the price suddenly increased to $[redacted]. I thought service dogs could fly with passengers regardless of weight as long as they were under 65 lbs, which my dog is. I am 80 years old, on a fixed income, and rely on this emotional support animal for my anxiety, depression, and heart problems. I would like her to fly with me in the cabin. My current reservations are TPE to SFO, SFO to ORD, and ORD to MSP on Sept. 12th. Please assist me in resolving this issue. Thank you. Mary F.

I reserved a flight yesterday for my husband and myself from Tampa to Sydney, Australia, round trip. Today, I contacted United to adjust the departure time from Tampa to Houston to avoid a 9-hour layover. Unfortunately, I faced difficulties with the agent due to language barriers. Spending over $14,[redacted] on these flights, I encountered issues with payment authorization and cancellation claims. Despite receiving Chase United Club Card's confirmation of approval, United insists on pending charges and denied card acceptance. Frustrated by the customer service, I'm left unable to rebook. I demand assistance from a native English speaker in the USA to clarify why my card is rejected and resolve these predicaments. My confirmation number is N5N52V. If this matter remains unresolved, I'll seek alternative airlines for booking.

My family and I were scheduled to fly to Rome, Italy with United Airlines two days ago. The day before our flight, at 3 p.m., we tried to check in for our flight and were informed that one of our group members had a passport expiring shortly after our return. Unfortunately, she was not allowed to board. United Airlines offered us vouchers, with a deduction of $[redacted] per guest. I tried to rebook another cruise, but the airfare prices had significantly increased, making it unaffordable for us in both first class and coach. As we are aging, this trip was meant to be our final adventure, and we are devastated by the turn of events. Any assistance would be greatly appreciated. Thank you. - D. Halenar

My husband was on a first class ticket on flight UA [redacted] from IAH to DLH. His bag was left behind due to weight restrictions. He is now heading to Duluth, MN, with his bag still in El Paso. On his second flight, as a first class customer, his bag did not arrive with him. He is traveling by car five hours north to the Canadian border upon landing without his bag. He needs his bag urgently for a back country hiking trip lasting five days in the wilderness. I was instructed to file a claim with Delta Airlines, but the issue is with United. I feel frustrated talking to customer service representatives in India as they sound scripted and I am not making any progress. A representative named Danish, no last name provided, told us at 8:58 that he emailed United in El Paso about the lost bag but did not send any documentation. How can we ensure that the bag, with claim number #[redacted], will reach its destination by today, 2:30 PM?

I recently received notification from United Airlines regarding runway repairs at SFO coinciding with our return flight from Germany. They advised changing our flight without fees. However, after lengthy waits, United mentioned that since it's a Lufthansa operated flight on a United ticket, Lufthansa should manage the changes. After more long holds, Lufthansa explained that being a United ticket, United needs to handle the adjustments. Currently, I am on hold with United Airlines, frustrated by the back-and-forth. This has been quite a frustrating experience, and I believe better customer service is needed in situations like this.

I recently discovered a significant issue with my flight plans that has caused inconvenience and frustration. Back in May, I made a reservation for a 7:40pm flight from Pittsburgh to Denver. However, I was shocked to find out the night before my trip that my flight time had been changed to 4:43pm without any prior notification. When I contacted United's customer service to inquire about this sudden change, I was wrongly accused of booking the flight for the wrong time. I have concrete email evidence confirming my original booking for 7:40pm. Due to the last-minute alteration, I was unable to adjust my work schedule to accommodate the earlier flight time and am now forced to take a later connecting flight instead of my preferred non-stop option. As a result, I will arrive almost two hours later than planned, disrupting my transportation arrangements and schedule. I am requesting compensation and a refund for this inconvenience.