United Airlines Customer Service Issues

I lost my job unexpectedly yesterday due to office politics on the same day as my wedding. I had a trip planned to Madison but need to save every penny now. All my AirBNB reservations were refunded, but I still have this plane ticket. Could I please receive a one-time exception for a full refund from United given the circumstances? I have been a loyal customer for a while, and it would help me greatly during this difficult time.

I am inquiring about United Airlines' policy on pets during flights. On my recent flight #[redacted] from Chicago to Buffalo on September 29, [redacted], at 5:35 pm, I was seated in 22B with my husband in 22A. The passenger in 22C brought her dog, had a travel bag for it, but let it out and kept it on her lap during the whole flight. The dog even ate off the tray table and was fed pretzels while putting its paws on the tray. The flight attendant was aware, smiling and even gave extra pretzels for the dog. I'm concerned about this behavior and its possible health implications as I've seen patients catching illnesses post-flight. I feel it's not my responsibility to ask for a seat change, as the staff should have addressed it. I would appreciate clarification on United's pet policy in these situations.

I purchased tickets for our travel plans last month, but recently received a letter regarding my naturalization oath ceremony from the US Citizenship and Immigration Service scheduled for Friday, October 11, [redacted]. Becoming a US citizen is a major milestone we have been eagerly anticipating for years. Unfortunately, the ceremony date is non-negotiable and I must prioritize attending it over the flight. The cost of the tickets is significant for me, and I kindly request your assistance in processing a refund. Your understanding and cooperation are greatly appreciated. Passenger Name: H. Mahmud Ticket: [redacted][redacted] United Confirmation Number: GF173X Cost of 2 adult tickets: $[redacted]

During my recent flight experience on Flight [redacted] from London to Calgary, everything was going smoothly until we arrived in Calgary. Despite being informed the delay was due to a simple part replacement, it caused significant disruptions. After hours of waiting without adequate food, the issue was revealed to be a faulty window in the cockpit, leading to an overnight stay in Calgary due to the cancellation of our flight. Despite initially being told the soonest available flight was at 5:30 pm, another agent was able to arrange an alternative route to San Francisco via Vancouver by 3:30 pm. The experience has left me concerned about safety and dissatisfied with the service, prompting my decision not to fly with this airline again. I am seeking a full refund and considering escalating the matter to Canada's transportation Agency. Thank you. Scott

I need assistance with my missing luggage situation that occurred during my travels from United Flight UA [redacted] to Quantas Flight QF 74. Quantas has notified me that my bag is still at the United baggage area in Sydney. As a business traveler in Australia, not having my clothes for two days has been frustrating. The back and forth between United and Quantas has led to no resolution, making this a very disappointing customer experience. I kindly request your help in resolving this matter promptly. Thank you. Brian H.

The Iceland Air flight arrival was delayed, causing a late boarding process. Passengers were then shuttled to the plane in a chaotic manner, with luggage falling during the bus ride. Additional passengers boarded after some already sat down. A technical issue necessitated a return to the gate after heading toward the runway, pushing the departure past the scheduled 4:50 pm time, potentially even later. An attempt to expedite the process by purchasing $14 WiFi to upload the mobile passport was made. Assistance was requested from the attendants to contact UA to hold flight UA4799 to Santa Fe, the last departure at 8:50 pm.

I purchased a United flight through Priceline with two business class legs, from Pittsburgh to Newark and then Newark to HNL. It was advertised as two business class legs on their website when searching for business class flights. However, I only realized the second leg was in Economy on the last page, under "details" which I didn't click on as everything else appeared correct. Priceline claims there's nothing they can do. I hope United can assist me and notify Priceline about the misleading advertising to prevent this for others. Although I prefer a business class flight to HNL, I understand that route doesn't offer business class. I am open to canceling if the fees are reasonable. I appreciate any help United can provide regarding this situation. Thank you.

I recently made a reservation for international flights and was surprised to find out that meal services on my upcoming flights are limited. The 4-hour flight from MNL to Japan with All Nippon will have no meals, the 12-hour flight from Japan to Washington will only include dinner, and the domestic flight to JAX will only have snacks for purchase. I find this concerning and disappointing considering the standards set by other airlines regarding in-flight meals. I contacted United about this issue, and they redirected me to All Nippon, which has been difficult to reach. United's customer service was not able to provide a satisfactory solution, and I expressed my concerns about the lack of meal services on these flights. I hope that airlines, including United, will prioritize customer service and consider the impact of such decisions on their business. The quality of in-flight meals and service plays a significant role in customer satisfaction and should not be compromised.

I had previously booked and paid for two first-class tickets for my husband and myself on a round-trip flight from LAX to SFO on United Airlines for September 16, [redacted]. However, on the day of our departure, we received a notification that our flight was canceled, and we were rebooked on a later flight with economy seats. On the return trip, we were informed of a delay from 3:30pm to 6:30pm, requiring us to change to a 2 pm flight which also had economy seats and separate seating arrangements. Due to the inconvenience and stress caused, we would like to file a claim against United Airlines for at least the price difference between the ticket classes. I have all the necessary documentation such as tickets, receipts, and boarding passes. Your help in this matter would be greatly appreciated. Regards, NM S.

Hello, I have a flight booked with reservation number LSM53V. I made the booking when I wasn't logged into my account. Can you please link this reservation to my account? My Mileage number is STE36709, and my name is Geraldine Lugod. I received a message from TCLSMS with the code Gmbh19 and was instructed to email [redacted] What is this for? The same sender mentioned UNITED flight updates will be provided to me. I would appreciate your feedback. Thank you.

Hello, I'm reaching out about a flight I had on June 12th, [redacted], which unfortunately was canceled, causing me to lose a day of my trip. I was promised a full refund, but only received $[redacted]. I requested additional compensation due to the terrible experience, but my request was never addressed. I am planning a one-way trip to Washington with my husband this week and would like all expenses covered. I am eagerly awaiting your prompt response. Thank you.

I had a very unpleasant experience with a bag check person and two supervisors at Hotwire regarding my checked bag issue. Initially, I was treated rudely for wanting to add a carry-on to my ticket. The supervisors were unhelpful, and the highest-ranking one was even ruder, with the only explanation being that it is a money-making business. I work in customer service myself and would never treat customers this way. My name is Thomas K., and I can be reached at [redacted] or [redacted] I am aware that Oscar Munza is the CEO of Hotwire, and I am requesting to be personally connected to him. If I do not receive a satisfactory response, I plan to escalate this matter through the media and continue reaching out to the company until it is resolved. Thank you, Thomas K.

Hello, I recently had an online chat concerning a refund for a flight I canceled on August 21st. Your representative mentioned that the full refund amount of $[redacted] was sent to the travel agency. However, the travel agency only refunded me $[redacted], causing confusion. I'm frustrated with the situation and just want to cover the cost of the flight. I was assured twice about receiving a full refund but didn't receive the expected amount. Please assist me in understanding the discrepancy. Thank you, Shai

I am writing to express my dissatisfaction with the poor customer service I received from United Airlines on October 23, [redacted]. Despite my initial flight being on time from Sacramento to San Francisco, a delay in retrieving my luggage caused me to miss my connecting flight to Korea, with a final destination of the Philippines. This delay was attributed to an issue with the luggage belt, according to United Airlines staff. Following the missed flight, United Airlines attempted to coordinate with Korean Airlines for a possible ticket transfer, but unfortunately, this did not materialize. As a result, I incurred additional expenses of $[redacted] for a re-issued ticket and endured 33 hours in San Francisco and 17 hours in Korea. While I appreciate the hotel voucher and $[redacted] coupon provided by United Airlines, it was disappointing to not receive adequate assistance from Korean Airlines during the unexpected layover. Furthermore, the limited hotel accommodation, lack of food coupons, and inflexibility in using the $[redacted] coupon added to the overall inconvenience of the situation. I believe that airlines should prioritize customer service in such scenarios and offer appropriate support without delay or inconvenience to the passenger.

In August [redacted], I booked a flight to Denver and later changed it to an earlier time. Despite being assured by a customer service representative that the $75 error fee would be reversed and another fee forgiven due to the inconvenience, I was charged an additional $75 on my recent bill from United. After contacting them, I was instructed to fill out an online form, but none of the forms seem to address my specific issue. I should not be held accountable for an agent's mistake in charging me twice for a single change. I am considering changing banks and canceling my credit card unless this issue is resolved in a customer-friendly manner. Any assistance would be greatly appreciated. G.D. [redacted]

I needed to change my flight from October 14, [redacted], to October 15, [redacted], as I couldn't find transportation to get to the airport in Paducah, Kentucky. Originally, I planned to use a friend's truck, but its battery was dead, leading me to seek an alternative ride unsuccessfully. In the end, I had to pay $[redacted].69 to change the flight. The agent mentioned I would receive a voucher for United Airlines. The flights in question were UA [redacted] (Paducah, Kentucky to Chicago-O'Hare) and UA [redacted] (Chicago-O'Hare to El Paso, TX) on October 15, [redacted]. Can I get a refund in cash instead of a voucher? It's nearly November, and I haven't received any details on the voucher or refund. I would appreciate a prompt update on the situation.

Last night, I was on United Flight [redacted] from Houston to El Salvador, and the service was terrible. We were stuck on the plane for 2 hours and 26 minutes with many excuses and no food or water provided. Eventually, we flew to Guatemala instead of El Salvador due to fuel issues, and then different pilots from Houston had to take us back. We finally left at 1:30 am after 8 hours on the plane, with passengers getting sick. No food or drink was offered. We arrived in San Salvador at 2:00 am, and it was a nightmare. I have tried to reach out via phone and email but have not received a response. My name is Anna Corey, and I am extremely disappointed. I demand a refund of my money, not just the $[redacted] they offered. Please respond to my email, or I will send the videos and pictures to news outlets like ABC News or Univision.

I recently traveled with United from IAH to Quito, Ecuador on 10/23. I have taken numerous flights with United in the past where I brought my oversized surf ski and paid a $[redacted] fee for its transport. This time, however, I encountered an issue with the agent who insisted it was a kayak, causing significant complications as I had to sort out the situation before my flight and even had to rent equipment in Ecuador. The surf ski is made of durable plastic and is nearly indestructible. Upon contacting your baggage customer service line, I received conflicting information - first, I was told there was an embargo on oversized baggage, then that it exceeded the size limits for oversized baggage. This inconsistency is concerning as a loyal United customer with multiple Chase accounts connected to United. I am seeking clarification and potential reimbursement for this significant inconvenience. My details: Mileage Plus Number: UG013207, Flight Confirmation Number: FY3XZC

Subject: Refund Request for Baggage Fees I recently flew a round-trip United flight from SFO to EWR on 10.5.19 and returned on 10.22.19. Before my departure, I contacted a customer representative to upgrade my seat due to a health issue. I also inquired about the United policy regarding a free checked bag for ticket purchasers using a United credit card. The rep confirmed that my card entitled me to this benefit and assured me it was noted on my reservation. However, upon check-in at SFO, I was charged $30 for my checked bag as the information was not recorded. Despite multiple attempts to rectify this with United representatives, I was still charged again at EWR. I am requesting a refund of $60 for the round-trip baggage fees due to the misinformation provided by United staff. I am also applying for a United Explorer card to prevent such issues in the future. I hope United will address the training and information provided to its representatives to avoid similar incidents.

I am extremely disappointed with my recent experience involving Expedia, United Airlines, and Newark Airport. My trip, which was meant to be joyful, turned into a nightmare due to an error made by the ticket counter clerk at door 83 at Newark Airport. Despite checking in and boarding the plane with my husband, upon arrival in Punta Cana, I received an email stating his flight was cancelled. After spending hours on the phone with Expedia and United, they claimed my husband was a no-show, prompting the cancellation. Despite having his passport stamped upon arrival, we were unable to resolve the issue. I was instructed to go to the Punta Cana airport, which was unsafe and unreasonable given the circumstances. I demand a full reimbursement for the stress and inconvenience caused by this error that was not our fault. My husband had to purchase a new ticket to return home, and I am shocked by the lack of accountability from Expedia and United Airlines. I urge for a swift resolution and will never use Expedia again after this ordeal. Sincerely, Astrid Casco