United Airlines Customer Service Issues

I purchased a flight from Seattle to Kona with this airline but was late for my original flight. Despite being reassured by United that I would be accommodated on the next available flight, I was mistakenly sent to Honolulu instead of my intended destination. This mishap caused me to have an unexpected overnight stay at the airport in Honolulu and was a significant inconvenience. When my flight was finally rebooked, I incorrectly ended up in Honolulu, which was not my intended destination. After speaking to various representatives, I was initially told I would receive a refund and even received an email confirming this. However, a few days later, another email stated that I would not be refunded. When I called United customer service, they informed me that I needed to contact the refund "team," who, unfortunately, was closed at the time without a provided phone number. The lack of clarity and inability to speak with a helpful representative has been incredibly frustrating for me.

I submitted this concern to customer service: I traveled from MKE to EWR on Flight [redacted] on Nov 2, and my section had no heat during the flight, making it freezing and uncomfortable. The flight attendant mentioned that the heat was only at the back, not where I was seated. I inquired why this issue wasn't fixed prior to the flight, but he couldn't provide a satisfactory answer, indicating this was a known problem. I would like to know why I had to endure such a cold flight. Thanks, Donna W. This was the response received: Hello Donna, I apologize for the confusion regarding the heating issue on your flight. There were no incident reports for either the Milwaukee or Newark flights. It's important to note that United doesn't provide heat onboard, but passengers can adjust the air conditioning via the overhead vents. We appreciate your loyalty as a valued MileagePlus member. Sincerely, Daniel Customer Care Case ID: [redacted][redacted]

I purchased a ticket for my son for Oct 18 at $[redacted].00, but it was mistakenly booked for Nov 18. I then rebooked for Oct 18 at $[redacted].98, but that reservation was also canceled in error. Consequently, my son had to buy a last-minute ticket at the airport for $[redacted]. The airline promised to refund the price difference of around $[redacted]. I contacted them over 3 weeks ago, and they assured me the refund would be applied to my Bank of America card, but as of today, Nov. 15th, I haven't received it. The confirmation numbers are [redacted] JW6EER755.98 (previously JX53XM) and [redacted].00 MVRDYY for the ticket purchased at the airport. The cardholder is L.M. at Bank of America for A. Decker. I kindly request the $[redacted] reimbursement to be processed promptly. Thank you.

I had a distressing experience with United Airlines involving a cancelled flight and a lack of proper assistance for my disability. Despite requesting handicap assistance and arrangements, the airline failed to provide adequate support. After the cancellation, I was left feeling abandoned and disrespected. I had to rely on the help of a hotel receptionist to make new travel arrangements due to my speech difficulties. The subsequent journey was challenging, facing obstacles like inaccessible airport shuttles and missing equipment like my walker. Throughout the ordeal, I felt United Airlines did not treat me with the dignity and care I deserved as a disabled traveler. I believe I am owed an apology and refund for the unacceptable way I was treated.

Itinerary Number: EVZV76 Subject: Assistance Needed for New York Trip on 25th November Dear Team, I believe I may have selected the wrong option as the one I need is not available. Our group, including Kayley Morris, Sharyn Roberts, Jane Wilson, and Beth Brown, is traveling from Manchester to Newark on the 25th of November for a special occasion. Sharyn and I, Jane, are celebrating our 50th birthdays together as we have been friends since infancy. This trip to New York is a dream come true for us, and we felt turning 50 was the perfect reason to make it happen. We are also joined by Sharyn's daughter, Beth, who recently turned 21, adding to the celebrations. If it's possible, could you arrange for an announcement for us during our journey? We would greatly appreciate it and apologize if this is not the correct department to address. Thank you very much. Best wishes, Jane Wilson :)

Dear Sirs, I am writing to follow up on my request for a full refund regarding my travel experience on the flight UA170S from Cleveland, OH to Houghton/Hancock, MI with a connecting flight UA506S from Chicago O'Hare Airport to Hancock/Houghton, MI CMX on July 26, [redacted]. Upon multiple attempts to reach the United customer service to report my disrupted travel and missed funeral due to mechanical issues and subsequent flight cancellation, I am still awaiting confirmation from the refund department. The distressing experience of being stranded in an unlit airport overnight, missing crucial family events, has taken a toll on my health. I hope to receive the full refund of $[redacted].10 soon. Thank you for your understanding and prompt attention to this matter. I trust that United Airlines will address the issues I encountered during that unfortunate flight. Sincerely, M.J.Z. Email: [redacted] Phone: [redacted] Ticket # [redacted][redacted]

I am Dr. Ohri. My husband, Mr. Tapan Katwala, with gold premier status, flew from Newark to San Francisco on 11/17/19. Despite checking in one piece of luggage, it did not arrive with him. We were told it was being searched for, but no progress has been made. He returned to the airport the next day with no resolution other than a $[redacted] reimbursement to go shopping. This situation is unacceptable as he requires his belongings for a business meeting. Multiple calls and emails have been made without any response. When requesting to speak to a supervisor, I was informed they were unavailable. We urgently need a resolution, and we are highly dissatisfied with the handling of this matter.

Hello, I am hoping for a complimentary upgrade for my two daughters and myself traveling on Saturday, November 30th. This trip holds special meaning as it follows a challenging period during which I overcame breast cancer and a rare spinal condition, learning to walk again throughout [redacted]. I want to show my daughters appreciation for their support. If possible, I kindly request an upgrade to make this trip even more memorable, also extending this to the three other family members accompanying us. I understand if you are not able to assist directly, but I would appreciate it if this request could be forwarded to the appropriate person. Thank you for your attention. - Leanne M.

Locator number: MGCGH5 - United Airlines - I bought First Class tickets for two people from Miami to Aspen, Colorado for a round trip on Dec 22 and returning to Miami on Dec 28. Despite booking First Class, I found out one of the legs was in Economy. I have contacted customer service 7 times, and each time was promised a resolution that has not occurred yet. I have been a loyal United Airlines customer for over 50 years, but this experience has been disappointing. The language barrier has made communication difficult. I kindly request the issue to be promptly corrected. Thank you, William Beach.

Owner R.D. lost their iPhone 5SE in a Green Otterbox case with a Red BMW Motorcycle GS [redacted] Screen Saver on a flight from Newark to San Francisco on October 22, [redacted], with flight number UA [redacted]. They sat in seats 13 A and B but had initially placed the phone in the back pocket of seat 12. Despite the travelers' indication that they gave the phone to the stewardess, it couldn't be found through the United lost and found website using Chargerback #[redacted]9. The owner has tried multiple times without success and is hoping to recover the phone during their return trip to Newark Airport from Houston on November 24, on flight UA748, in seats 12 A and B. They are looking for advice on how to retrieve their lost phone after experiencing difficulty reaching customer service over the phone.

I misplaced my iPhone 6s Plus on overnight flight [redacted] from SFO to TPA that arrived at 5:55 am on 11/28/19. The phone is under the seat where carry-ons are usually placed. I believe it's in seat 30B or C, as I was in seat C by the window. It has a clear case with a blue wave design and the screen photo is of a little boy on a blue pool float. The phone was turned off for the flight and remains off. I've filed a lost claim with report ID: [redacted]2 but haven't had any luck locating it. I'm certain it's in that spot on the plane. Any assistance is greatly appreciated. Happy Holidays!

My name is Mr. E.B. I departed from Newark Liberty International on November 30, [redacted], on United Airlines Flight UA89 to Beijing, China. I had another flight scheduled from Beijing 2.5 hours after my arrival but our flight got delayed while in the air. The captain announced the delay mid-flight, so I was unable to make my connecting flight. As a result, I had to spend the night in Beijing and purchase another ticket.

I recently flew from Newark to Dublin and encountered a small issue. Due to some back discomfort, I relocated to an empty seat. Despite the plane not being full, a stewardess asked me to return to my original seat. I questioned this as the passengers in the seats I moved to had also switched. The explanation given was that the seat I picked was more expensive and I did not seek permission to move. While I complied and went back to my seat without further discussion, I felt a bit annoyed about the situation. I understand I should have asked beforehand, but I didn't anticipate any problems, and the rationale provided seemed questionable. Apologies for venting; overall, I enjoyed my experience on your Dreamliner aircraft.

Subject: Request for Refund due to Flight Delays Dear [redacted], I am writing to request a refund of $75.05 for the flight delay I experienced last night on my journey from BNA to EWR. The extensive delay and prolonged holding pattern caused me to incur additional expenses for transportation home due to a lack of available NJ transit options. I kindly ask for your understanding of my situation as the unexpected costs have put a strain on my limited budget. I believe that this refund request is warranted considering the inconvenience and financial burden I faced as a result of the flight delays. Thank you for your attention to this matter. Sincerely, Makeena R.

I'm Ada Yalin. On 19.11.[redacted], I attempted to book a flight which wasn't successful. I did not receive any confirmation or payment status details. Following advice from my credit card company, I waited a week to check for any charges. It is now 14 days later and I have noticed a charge on my account for two tickets. I am requesting a full refund for this charge.

I am a United States soldier currently deployed in Kosovo. I had originally booked a flight to depart at 6:45 a.m. on December 20th. However, my flight was rescheduled to leave at 9:15 a.m., and I was not notified about this change. Unfortunately, this new timing will cause me to arrive in Munich just five minutes before my connecting flight back to the United States. I have tried calling the number [redacted], but it seems inaccessible from Kosovo. Please advise me on how to reach out to someone for assistance either to switch back to the earlier flight or explore alternative travel options to return home.

I have a flight booked with the confirmation number GPJRVE. I'm looking to reschedule my flight from Madison to Toronto for December 5th to an earlier time in the afternoon if there are any available options. Currently, my flight is set for 7:26 pm from Madison. I originally bought my ticket through Expedia, but they mentioned that United is now managing the flight. Thank you for your assistance. -Danica

I made a mistake in booking tickets for three customers from San Diego, CA to Orlando, FL on January 7, [redacted]. The third person's last name was incorrectly entered. Here are the correct customer names: - Luong Truong - Hue Thi Kim Nguyen - Tham Thi Tham The corrected last name for the third person is Tham Thi Nguyen. The confirmation number for the booking is JCZQ2K.

Our confirmation number is OQPEFB. We have updated our travel plans due to ETA problems. We will now be flying from IAD to PVG on 12/5/19, arriving in the evening. To reach our final destination, we need to add a flight from PVG to HFE on MU [redacted]. Can you please assist us in modifying our itinerary from the current IAD-PVG to IAD-PVG-HFE, including flights UA2278, UA198, and MU [redacted] for tomorrow?

My daughter experienced a frustrating situation during her check-in at Calgary for a flight to Denver. Originally told her ticket was voided, we ended up purchasing an unnecessary first-class ticket. We were assured a refund in Denver but were later told in Calgary that no record of her flight existed. Confusion arose when I discovered two charges on my credit card from United, one for [redacted].13 (for the first-class ticket) and one for 68.11 (unknown). The original price was quoted around [redacted], not [redacted].13. Despite the complex details of this issue, my main concern is getting a refund for the first-class fare. Your prompt attention to this matter is appreciated. - J.H.