I have a confirmed flight on **Sep**** confirmation* LS*Q** to Colorado Springs but, I...

GetHuman-madizon's customer service issue with United Airlines from September 2019

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The issue in GetHuman-madizon's own words
I have a confirmed flight on **Sep**** confirmation* LS*Q** to Colorado Springs but, I got a call from my friend yesterday, ** Sep**** that she is not able to accommodate me due to her husband having serious medical condition. I can send you the text content if you require. I do not know Colorado and do not know anyone there to go to. **This flight to COS was a little problematic due to the changes at the beginning (Sep*-Sep**, SFO airport repair). Now that it was confirmed this unwanted situation arose. **I wished you have a policy similar to Southwest - as long as you travel within a year, money are not forfeited.**I am trying to hold on and see if the husband gets better but, I believe he will be hospitalized for surgery. Is there a possibility to refund this flight? Or anything you can do to not forfeit my money. I am not rich and cannot afford to lose even a penny. **I have contacted customer service and they told me to submit a request. I understand your policy but, sometimes it don't apply to unwanted situations **Sincerely,**Marissa Madizon*My contact is ***-***-****

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United Airlines

Customer service issue
Reported by GetHuman-madizon
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 11568 others
0 customers following this

Timeline

GetHuman-madizon started working on this issue
Sep 21st, 2019 6:05pm
GetHuman-madizon indicated the issue is not fixed yet.
Sep 25th, 2019 12:16am
GetHuman-madizon indicated the issue is not fixed yet.
Sep 25th, 2019 12:16am

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