I was notified by United Airlines that due to a runway repair in SFO during the time we...

GetHuman3488008's customer service issue with United Airlines from August 2019

Help with my United Airlines issue
The issue in GetHuman3488008's own words
I was notified by United Airlines that due to a runway repair in SFO during the time we will be flying back from Germany there would be major delays so it is recommended that I contact them and change our flight for no change fee. After an hour on hold and then ** minutes on the phone with them they announced that I would have to make the changes through Lufthansa since it is a Lufthansa operated flight even though it's a United ticketed flight. Next, another hour on hold with Lufthansa and then on hold again while the agent checked with her supervisor only to tell me that since it as a United missed ticket they will have to make the change. I am now ** minuted into another hold with United. This is absolutely ridiculous, no way to treat a customer.

GetHuman3488008 did not yet indicate what United Airlines should do to make this right.

How GetHuman3488008 fixed the problem
Issue was finally resolved by a competent United agent after over * hours on the phone (mostly on hold) between both United and Lufthansa. The first United agent simply gave me the wrong info and should have issued the change herself. So frustrating!
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United Airlines

Customer service issue
Reported by GetHuman3488008
Aug 27th, 2019 - 3 years ago
GetHuman3488008 shared how to fix
Seen by 22 customers so far
Similar issue to 11046 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3488008 started working on this issue
Aug 27th, 2019 1:53am
GetHuman3488008 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 12:45pm

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