I was forced to check my carry on $**.**. Total miss communication on United airlines...

GetHuman2226894's customer service issue with United Airlines from February 2019

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The issue in GetHuman2226894's own words
I was forced to check my carry on $**.**. Total miss communication on United airlines. I was told I can put it under my seat. The plane was not a full flight and the storage bins above us were empty on both sides. My bag was regulation size. My friend went inside to check in and did not have to check his carry on.
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United Airlines

Customer service issue
Reported by GetHuman2226894
Feb 17th, 2019 - 8 mons ago
I have an issue with United Airlines too
Fixed
Seen by 9 customers so far
Similar issue to 6362 others
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman2226894 started working on this issue
Feb 17th 1:58pm
GetHuman2226894 indicated the issue is not fixed yet.
Feb 20th 5:55pm
GetHuman2226894 indicated the issue is not fixed yet.
Feb 20th 8:14pm