Our tickets clearly showed we were flying from Boston to Lome (Togo) via Newark and Cod...

GetHuman-margpryo's customer service issue with United Airlines from August 2018

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-margpryo's own words
Our tickets clearly showed we were flying from Boston to Lome (Togo) via Newark and CodeShare Ethiopian Airlines. The bags were wrongly tagged in Boston as the flight ending in Newark. The gate agent tracked our bags via the United Tags on the bags and said they had been changed to go forward to Lome. Despite the extremely delayed departure from Newark (flight *** was scheduled to leave at *:** pm, did not leave until after *:** am the next morning) our bags did not arrive. We filed a claim at the Togo airport immediately. We have tried to access United's baggage contact, but the number provided does not appear to be operating and when I try to fill out an online form, it keeps erasing my ticket numbers. This process confirms every horrible experience I have had with United Airlines.*The baggage numbers are as follows:*********** and ***********The record* is LCZR***Passenger names are:*Margherita Pryor*Donald Pryor*Initial flight* from Boston*UA *****Substitute flight* from Boston*(because of air traffic delays) UA******Our bags have my husband's heart medicine in it. We have tried every avenue to contact United without success. We are currently in Togo and I am communicating via wifi email.**Please respond as soon as possible.
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United Airlines

Customer service issue
Reported by GetHuman-margpryo
Aug 9th, 2018 - 7 mons ago
I have an issue with United Airlines too
Fixed
Seen by 5 customers so far
Similar issue to 2617 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-margpryo started working on this issue
Aug 9th, 2018 12:20pm
GetHuman-margpryo indicated the issue is not fixed yet.
Aug 9th, 2018 4:37pm
GetHuman-margpryo indicated the issue is not fixed yet.
Aug 10th, 2018 2:49pm