United Airlines Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about United Airlines customer service, archive #7. It includes a selection of 20 issue(s) reported September 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Our flight from Savannah, GA to St. Louis, MO on 8/28/18 departed at 12 pm, but it was delayed by 2 hours. During the trip, my baggage was damaged. The real issue arose on the return flight. We were flying standby, and after being bumped from 3 flights, I felt the United Airlines employees lacked care. Out of everyone, only Mrs. Jackson and Ms. Lorraine were kind. Upon landing in Chicago at 6:20 am, we had to wait for 12 hours without any assistance from United Employees. Despite offering snacks and water for the flight delay, passengers like us who were bumped off received no support. Even as paying customers flying standby, I believe United should provide proper customer service. Both my outbound and inbound baggage to St. Louis were damaged, requiring me to file a claim for the damage. The customer service representative gave incorrect information, asking me to return to the airport to file a claim. Considering the distance, I suggested emailing the time-stamped photos, with my contact details already on the claim report. I hope for a swift resolution to my claim. Upon returning home on 8/31 at 10:30 pm, I contacted the claim office on 9/1/18. The representative could only provide a reference number when I requested to speak with a manager. I simply request a replacement for my damaged bag. Thank you.
Reported by GetHuman1087871 on lundi 3 septembre 2018 23:30
I had an unchecked carry-on taken by a UA representative at Albany airport on 9/3/18. The claim tag is 7[redacted]71 for the unchecked baggage. I was traveling on UA [redacted] flight from Albany to Newark, and the bag should have arrived at Newark airport Gate 2 between 7:20-7:40 AM. It is a black Briggs and Riley bag with orange fabric tied to the handle. Due to changing my flight to an earlier one at Newark airport, I couldn't collect the bag in time. I urgently need it as my mom's medicine is inside.
Reported by GetHuman-bbains on mercredi 5 septembre 2018 23:52
Dear Sir/Madam, I am writing to report a significant delay in the return of my luggage. Bag Tag: UA237298 Flight: SFO-BOM Upon arrival in BOM on Aug 26, [redacted], my luggage was missing. Despite being informed it would be returned within 2 days, I did not receive it until the evening of the 5th day after it had been misplaced. As a student, the bag contained my money, crucial documents, iPad, clothing, books, and shoes. Lack of access to these items for 5 days left me borrowing clothes and shoes from friends and unable to prepare properly for a test scheduled for August 31, resulting in a $[redacted] rescheduling fee. I respectfully ask for your consideration and appropriate compensation for the inconvenience caused. Thank you for your attention to this matter. Sincerely, Arushi
Reported by GetHuman-arushisa on samedi 8 septembre 2018 11:11
After landing at IAD Dulles at 9:13 PM and needing to catch a connecting flight to Boston at 9:55 PM, a United Airlines representative came to passengers with a box of Dasani water and fruit snacks. They explained that the aircraft had been shuttling back and forth to Boston all day, and the pilots were uncomfortable flying in the current rain. We were left without alternatives or communication since there were no United staff members present. I was directed to gate 21, where I was told the customer service booth would be open 24 hours. However, after waiting for hours, no one appeared. The booth door was open, but it was empty inside, leaving me feeling very unsafe. Barely an apology was given for the 8-hour flight delay, causing me to miss work due to lack of sleep and high blood pressure. I am requesting a full reimbursement for my flight. I had previously lodged a complaint about the discriminatory treatment from a male UA flight attendant on a San Diego flight on 9/6/18. Please reach out to me with further information.
Reported by GetHuman-tfont on dimanche 9 septembre 2018 03:47
I'm writing on behalf of my son who has a flight booked from Boston to Newark and then on to Shanghai on Sept 25th. Unfortunately, a family member booked the trip without realizing that the layover in Newark was near where he lives, making the first leg of the trip unnecessary. My son is not seeking a refund for that leg but hopes to forfeit it back to United and keep his seat for the second leg to Shanghai. The cost of purchasing a new ticket is high, and as an artist on a tight budget, he's finding it difficult to afford. He is willing to pay a reasonable amount to have the first leg removed from the ticket so he can board in Newark. This change would save him time and stress during his travels. We would appreciate any assistance in sorting out this situation. Thank you, Diane Willmont on behalf of Brian Willmont. Ticket confirmation code: MCSXYD.
Reported by GetHuman-dwillmon on mardi 11 septembre 2018 13:07
I had to change my original flight due to a family emergency, leading to a diversion and being stuck at Des Moines Airport. There's a lack of United Airlines representatives, causing confusion and frustration. I need to change my train ride from Fort Lauderdale to West Palm Beach and would like my reservation switched to a direct flight to Florida or a connecting flight. I also require a refund for my train ticket, unable to change it due to app issues. I seek assistance with my Miles and Rewards membership account and alternative transportation to West Palm Beach. I hope for a timely resolution to maintain my loyalty to the airline. My contact number is [redacted], and my membership number is UB540378. I look forward to your help in resolving this matter promptly. Thank you.
Reported by GetHuman1129274 on mardi 11 septembre 2018 18:34
I unfortunately used United Airlines' fare lookup service without realizing it was a travel agency. I was charged $[redacted] for a ticket from Reno to Fargo on October 6, and an additional $88 as their fee. I find this excessive for just looking up a reservation. I still need the booking but wonder if I could get a refund for the $88 fee. The charges were from United Airlines Florida. My name is Randall H Schumacher, and I reside at [redacted] Camel Rock Dr, Reno, NV [redacted]. I hope to get clarification on recovering any charges incurred. Thank you for your attention. Regards, Randall H Schumacher.
Reported by GetHuman1139707 on jeudi 13 septembre 2018 20:33
Our flight from IAH to EWR experienced a significant 7-hour delay due to mechanical issues, causing us to miss the Broadway performance of Hamilton. We had to arrange our transportation using Uber as our provided ride did not show up. We reached our Manhattan hotel in the early hours of Friday morning, missing out on a smooth check-in experience. I kindly request reimbursement totaling $1,[redacted] for the theater tickets, Uber ride, and hotel stay at Sheraton Times Square. While I understand cash refund might not be feasible, I would appreciate compensatory gestures like round trip airfare, lodging, and transportation to NYC as an alternative form of compensation.
Reported by GetHuman-lataylor on vendredi 14 septembre 2018 19:31
On August 20, [redacted], my son, S.I. Shivers, bought a round trip ticket from Corpus Christi to Atlanta on Expedia for travel on August 24-27, [redacted]. Due to Hurricane Harvey, his United flight out of Atlanta was canceled, and he purchased a ticket on American Airlines to return to Corpus Christi. He is requesting a refund for this portion of the $[redacted].58 ticket. I tried to request the refund on Expedia's website, but it requires a ticket number which we don't have. We only have the Expedia Itinerary #[redacted][redacted] and an Airline Conference Code #ECTMJR. Can someone please contact me at [redacted] to help with the refund process? Thank you.
Reported by GetHuman-mshiv on vendredi 14 septembre 2018 19:59
I had a terrible experience with my flight. When I asked for a blanket, I was told there were none available, even though first class had them. Then, upon arrival for my connecting flight, I was given vague directions to the gate. When I tried to change my return flight time at the airport, Marissa assured me there would be no charge as there were available economy seats. However, I was later charged for the seats and an extra $75 fee. This experience has made me decide never to fly with United Airlines again, despite considering opening a credit line with them.
Reported by GetHuman1156501 on lundi 17 septembre 2018 19:01
I had a flight booked under Confirmation Number NMP7GG for a round trip with another traveler, and unfortunately, I couldn't make it due to unexpected circumstances. When trying to board the return flight in New Orleans, I was surprised to find out I had been completely removed from the booking, causing a lot of confusion and stress. After contacting an agent, I was informed about additional charges of $[redacted].85 plus a $25 booking fee for the return flight on the 17th, which was initially scheduled for the 18th by mistake. Despite the misunderstanding, I had to pay again to get back home on time. This experience left me feeling frustrated and puzzled as to why I had to pay twice for a round trip that was already booked and paid for. My travel companions were equally shocked by the situation and the unexpected charges incurred during what was supposed to be a fun trip to attend a football game in New Orleans.
Reported by GetHuman-tstitt on mardi 18 septembre 2018 16:00
Hello, I'm an international traveler flying round trip from EWR to HYD on August 13, [redacted], returning on September 10, [redacted]. My flight time was 8:15 PM, and I arrived at the airport 3 hours and 30 minutes before check-in. The United Airlines terminal was crowded with domestic services canceled due to bad weather, causing chaos. When trying to reschedule, a representative was unhelpful, directing me to my third-party travel agent. United Airlines customer service eventually rescheduled me for a later flight without informing me, leading to confusion and additional costs. On my return trip, I discovered my ticket was suspended by United Airlines, forcing me to book a new ticket through AirIndia, costing me an extra $[redacted]. The experience left me frustrated and out of pocket. I hope for a prompt response regarding how customers are treated in such situations. Thank you, Ck
Reported by GetHuman1161230 on mardi 18 septembre 2018 17:14
Our United Airlines flight [redacted] from LAX to Bozeman, MT on Aug 17 was continuously delayed, leading to a cancellation at 5 PM. The situation caused us to miss a rehearsal dinner for a wedding. Adding to our frustration, a United employee assured departure on a new plane that afternoon, which did not happen. Due to the cancellation, we incurred extra costs with cab fare back home and additional expenses for the hotel room at the Element Hotel in Bozeman, where we couldn't cancel the booking. We would appreciate reimbursement from United for these unforeseen expenses, supported by Uber receipts for the cab fares and a receipt from the hotel charged on Aug 17.
Reported by GetHuman-ailevin on mardi 18 septembre 2018 19:26
Subject: Issues with United Airlines Flight UA990 on February 22, [redacted] Hello United Airlines Team, I am writing to address my experience on United Airlines Flight UA990 from SFO to CDG on February 22, [redacted]. I, Katharina Frauenberger, was re-booked from another flight and received a handwritten boarding pass with the number [redacted][redacted]. Additionally, I was provided a document for the connecting flight with the confirmation of F70KC2. During the flight, there was a power issue that required a four-hour delay. Although we were allowed to leave the aircraft, the uncertainty of the situation kept most passengers on board. Upon arrival at CDG, I missed my connecting flight and encountered difficulties with the ground staff in rescheduling. I now seek compensation for this inconvenience, preferably a refund. The process on the United Airlines refund website has been confusing, prompting me to share my concerns here. Thank you for your attention to this matter. Best regards, Katharina Frauenberger
Reported by GetHuman1171492 on jeudi 20 septembre 2018 16:33
I had a disappointing experience with United Airlines. My flight, [redacted], was delayed, causing me to miss my connecting flight in Newark. Despite warning the customer service attendant about my time constraints, I received reassurances that everything would be fine. However, upon reaching Newark, I found myself standing at a closed gate, having missed my flight. The customer service desk's response was far from satisfactory. I was merely offered a next-morning flight at 6:30 am and denied a hotel stay due to the delay being blamed on the weather. The lack of empathy and assistance was evident as all they could offer was a pillow and blanket for an overnight stay at the airport. Trying to address my concerns with United customer service only resulted in receiving a trivial $75 voucher. This gesture does not compensate for the missed work day, hotel expenses, and the inconvenience of spending a night in the airport. United Airlines needs to rectify this situation adequately before I resort to sharing my negative experience online and cease flying with them in the future.
Reported by GetHuman1172656 on jeudi 20 septembre 2018 19:59
I am very upset. My name is Gregoria E Tercero, and I traveled on United on November 27, [redacted], from Houston to Managua, Nicaragua, with a layover in Costa Rica. When I arrived there, I was told I couldn't travel that day because the flight was oversold. They asked us to stay overnight in Costa Rica and assured us we would fly out the next day. They gave us a $[redacted].00 voucher that we could use for another trip. Now I want to use it to travel from Houston to Managua, Nicaragua. They say the voucher is for Copa, and there is no Copa office or agency in Houston. What can I do with this? I am considering contacting Telemundo because I feel deceived and cheated by this company. Please contact me at [redacted].
Reported by GetHuman1173010 on jeudi 20 septembre 2018 21:03
I would appreciate assistance in providing feedback to the crew of United flight [redacted] (SYR to ORD on 9/20/18) on improving the efficiency of the plane's turnaround time. The flight was delayed by around 30 minutes, and I observed a lack of organization, urgency, and communication among the gate agent, flight attendants, and pilots. There was a missed opportunity to pre-check bags, leading to further delays in boarding. The pilots did not address the delay or the possibility of making up time during the flight. The flight attendants seemed unsure about the passenger count but did not take prompt action to resolve it, causing unnecessary delays. Upon arrival at ORD, we encountered additional runway delays, and it would have been beneficial for the crew to provide proactive updates to passengers. Overall, there were significant communication issues that affected the overall experience.
Reported by GetHuman-mburdick on vendredi 21 septembre 2018 01:01
Good evening, Our luggage arrived a day late, with two bags being damaged upon delivery. I informed Mrs. Sonja at your hotline and received a reference number, but unfortunately, it doesn't work (FRA14504D), so I can't proceed with the complaint. The luggage numbers are AA207617 and AA207618, a green and a grey hard-shell suitcase. The green one is missing a wheel and heavily damaged, while the grey one is significantly scratched, dented, and the zipper is damaged. I cannot upload photos with this email. The cases are about 1.5 - 2 years old, costing €[redacted].50 each. They are named "Frankfurt." If you need more information, please let me know. Kind regards, Heike S., Ticket number: [redacted][redacted], Confirmation: DKFW6X, 14.09.[redacted]- Las Vegas- Frankfurt
Reported by GetHuman1174362 on vendredi 21 septembre 2018 03:14
On April 13th, [redacted], I traveled to Las Vegas with my son and daughter. Since then, I have been trying to resolve the issue of my missing checked luggage with United Airlines but have received no satisfactory answers. The latest response I received on September 21st, [redacted], was that my luggage was lost in the mailroom and supposedly mailed out last week but has not arrived. Despite speaking to multiple employees who gave me various excuses such as a glitch in the system or ongoing mail issues, I am still without my belongings. I am frustrated with the lack of response, the repeated delay tactics, and the poor customer service. I demand compensation and request to speak to the CEO directly to address the mishandling of my claim. The director I spoke to was unhelpful, and the whole experience has been exasperating. I just want my money back promptly. It's time for United Airlines to resolve this issue effectively without further delay or excuses.
Reported by GetHuman-gilldann on vendredi 21 septembre 2018 15:52
I have been waiting for my refund since April 13, [redacted]. It is now September 21st, and after numerous attempts to contact your department via phone, fax, and email, I have been informed that my mail has been lost in the mailroom. Despite being told that it was finally sent out, I was later informed that it is once again stuck in the mailroom due to glitches. I have spoken to Kim from the service resolution baggage area, as well as the director, and have contacted your claim and tracking sections. The customer service I have received has been poor, and I am fed up. I am requesting my refund to be processed promptly, preferably by tomorrow. I am even willing to accept a free trip as compensation for the inconvenience I have faced over the past six months. The situation has been embarrassing, and I ended up in Vegas without any clothes. This ordeal is unacceptable, and I am seeking a resolution. Thank you.
Reported by GetHuman-gilldann on vendredi 21 septembre 2018 15:54

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