United Airlines Customer Service Issues

We are traveling on UA2000 from Phoenix to Chicago on Friday, 9-14-18. Our arrival time in Chicago is 7:58 p.m. Subsequently, we have a connecting flight, UA152 to Dublin, departing at 9:05 p.m. With just a one-hour layover, we are concerned about making it to our next gate. Could you kindly confirm if we need to go through TSA in Chicago? Also, we will have our carry-on luggage, as it is not checked through. We appreciate any guidance you can provide. Thank you. - G & D Van Gorp

Hello, I will be traveling from London Heathrow (LHR) to Los Angeles (LAX) on Thursday, August 09, on Flight 123L with a connection in Washington Dulles International Airport (IAD). My confirmation number is IRKG49, and my ticket number is [redacted][redacted]. Unfortunately, I was recently in an accident and have been hospitalized since August 3rd due to a urethral injury. I will have a medical letter to provide at the airport. I have difficulty sitting for long periods and need frequent bathroom access due to my condition. I'm reaching out to inquire about any seat change or flight upgrade options to make my journey more comfortable. Thank you for your assistance. You can reach me at [redacted]

I had booked a compassionate flight to attend my brother's funeral after his sudden passing. Originally scheduled on United [redacted] from ORF to IAD on 8/8/18, connecting to Knoxville, I paid for seat upgrades for better connections. I am a MileagePlus Member, R.S., with reservation DTZKJD. Unfortunately, flight [redacted] got cancelled the night before, leading to several rebookings for 8/9/18 that didn't suit my situation. Despite being rebooked multiple times, I found myself on flight [redacted], facing delays and potential missed connections. United Agent L.H. tried her best, rerouting me through ORD with tight connections, ending up suggesting a last-minute AA flight from PHF to CLT to TYS. Due to unforeseen circumstances, I missed this flight as well. I request a full refund for the ticket and seat upgrades charged to my credit cards. I want to express my gratitude to Ms. Lynn Harrington for her exceptional effort in helping me during this difficult time.

Our journey from Boston to Lome, Togo, with a layover in Newark on CodeShare Ethiopian Airlines, encountered a snag when our bags were mistakenly tagged for Newark only. Despite assurances that the tags were corrected to include the final destination, our luggage didn't make it to Lome. We promptly filed a claim in Togo but have struggled to reach United's baggage services due to issues with the provided contact number and online form. The baggage numbers are [redacted] and [redacted], with record LCZR73, under the names M. and D. Pryor, for initial flight UA [redacted], later switched due to delays to UA1928. It's crucial as my husband's heart medication is in the missing bags. All attempts at contact have proven futile, and we urge a prompt response as we are currently in Togo with limited communication options.

I am following up on my previous complaint regarding my United Airlines reservation PBD1M0. On my return flight from Vancouver (Flight AC8106), we were charged $66.56 for luggage despite being MileagePlus members, which should entitle us to a free checked bag for the primary card member and one companion. We are seeking reimbursement for this charge. Additionally, upon arriving in Newark, New Jersey, one of our suitcases went missing, causing us to miss our transfer and incur extra expenses. We are requesting compensation for the inconvenience.

I experienced a significant delay on July 23rd with United Airlines flight UA51 from EWR airport to Madrid, which lasted nearly 12 hours due to a mechanical issue. This delay resulted in a total disaster as it impacted our family vacation package, causing us to lose a day of sightseeing and incur additional expenses for accommodations, transportation, and food. I am seeking compensation for the inconvenience, which amounts to approximately $[redacted] for the lost day of our vacation. I kindly request reimbursement for these expenses. You can reach me at [redacted]. The passengers affected are: Kala Somenhalli, Ankush Somenhalli, Sudhakar Somenhalli. The flight details are as follows: UA51, Confirmation: PQPM6D, Original departure date: July 23, [redacted]. The delay occurred from Newark EWR airport. I hope United Airlines will address this matter promptly and fairly. Thank you. Kala Somenhalli

Subject: Issue with Airline Ticket Purchase - Need Assistance I am seeking clarification on charges made on 8 Aug [redacted] for airline tickets booked through Flight Hub by an agent named Sky for my children, Mekhi and Tyree. The confirmation numbers for the tickets are [redacted][redacted] and [redacted][redacted]. There were numerous mistakes made by Sky while booking the tickets, including incorrect destinations and flight times, leading to me having to cancel my credit card due to unauthorized charges. I believe Sky and her supervisor require retraining to prevent such errors from occurring in the future. The situation resulted in all tickets with various airlines (Frontier, United, Spirit) having to be returned. This has inconvenienced me greatly. I urgently require a resolution to this issue. Please respond promptly. Thank you. Patricia Bitjoka [redacted] Seawright Drive Fayetteville, GA [redacted] Email: [redacted] Home: [redacted]

To the Customer Relations Department, I am writing to express my disappointment regarding our recent flight from PVG to EWR on the 8th of the month. The flight was initially delayed, leaving passengers, including elders and small children, stranded in the cabin for over 5 hours. Eventually, the flight was canceled, and we were instructed to return to the airport. We waited in the luggage area for hours without any food or drinks during dinner time. Following a chaotic situation, passengers were transported to a hotel an hour away from the airport. It wasn't until midnight that we were able to rest. The following day, we spent the entire afternoon at the check-in counter to receive new boarding passes. When we finally boarded, it was already evening. Unfortunately, this replacement flight also experienced issues and didn't depart until around 10 pm, landing in San Francisco instead of EWR. Our travel plans were significantly delayed, resulting in canceled work commitments and disruptions. Passengers, including elders and children, endured this ordeal for a total of 24 hours without proper care. We had to wait in the cabin for hours without a meal during dinner time, only receiving water and a small snack upon request, despite expecting meal service on international flights. The lack of consideration and support from the airline during this challenging situation was disheartening. It is surprising that no specific compensation was offered after these unfortunate events. We are requesting a formal apology from United Airlines and a detailed compensation plan. We reserve the right to pursue legal action based on the evidence we have gathered. We chose to fly with UA due to our trust in the airline and its service quality. We hope to resolve this matter cordially and sincerely, emphasizing the importance of customer service. We appreciate your attention to this matter and look forward to a resolution. Thank you.

Our flight has faced multiple delays today. Despite being instructed to arrive at the airport for a 5:28 departure, upon our arrival, we discovered that the plane hadn't even departed from its previous location. The app still displayed the original departure time, even though United was aware of a two-hour delay. It has been a frustrating experience spending the day in the airport with two toddlers, not knowing if the flight will take off. We are now faced with the prospect of getting home at 2 am. We feel that United's handling of this situation is deceptive and we are seeking appropriate compensation. Email: [redacted] Phone: [redacted]

We were scheduled to depart at 6:37pm. Initially informed we were ahead by 40 minutes, only to later learn we were 11th in line for take-off. Confusion arises as to why the plane was boarded with such a delay. Despite being told we would take off in half an hour as the 28th aircraft, another delay pushed us back to 29th in line. Now informed we are fifth, the promised early arrival seems unlikely. Disappointment and frustrations are mounting, prompting thoughts of seeking refunds for the inconvenience caused to three passengers.

Nous sommes revenus de notre voyage à Knoxville, TN avec United Airlines. Nous avons embarqué le 2 août sur le vol [redacted] à destination de Washington, mais avons dû passer la nuit à Washington en raison du mauvais temps. La compagnie nous a fourni un certificat pour l'hôtel Marriott et quatre bons de 10$ pour les repas. Au retour le 13 août, la même situation s'est produite à Knoxville à cause du mauvais temps, sur le vol [redacted]. Malheureusement, nous avons été refusés le remboursement des frais encourus. L'Office de la Protection du Consommateur nous a recommandé de vous contacter pour le remboursement des dépenses et un dédommagement pour les désagréments et le temps perdu. Les réservations ont été effectuées via Expedia.ca pour les dates du 2 au 13 août [redacted]. Le numéro de confirmation est HVMW20 pour United. Nous attendons de vos nouvelles pour la suite des procédures.

My daughter and her two young children's flight from Newark, NJ to Rochester, NY was unexpectedly canceled. She was unable to board the next available flight due to a lack of seats. After hours of waiting and feeling distressed, she was given hotel vouchers by the airline staff. They informed her the next available flight was on Thursday. Running low on diapers, clothes, and food, with her suitcase still in their possession, she reached out to me for assistance. I decided to drive to pick them up instead of waiting until Thursday. Despite multiple calls to locate her bag, she has been unsuccessful. I am seeking assistance to expedite the return of her suitcase to Rochester as it contains all their essentials. Your prompt response would be greatly appreciated.

My 18-year-old daughter embarked on her first solo trip with United Airlines which quickly turned into a nightmare. Her flight from Medford, Oregon to Saginaw on 8/14 was plagued with multiple delays due to mechanical issues, causing her to miss all connecting flights and lose a full day of her vacation. Then, departing from Saginaw today, her United Airlines flight had an unbelievable 9 1/2-hour delay ultimately leading to cancellation, once again due to mechanical problems. Despite a paltry $[redacted] compensation offered during a rescheduling, the gate attendant went on to cancel all her flights, leaving her stranded in Saginaw with insufficient funds to book a new nearly $[redacted] flight. After navigating through multiple hurdles, she managed to secure a flight home, only to face a further delay of 2 and 1/2 hours. Missing out on a crucial opportunity to interview with the Mayo Clinic due to United's repeated issues and poor service, she rightfully demands a full refund and a sincere apology from the airline.

Dear Sir/Madam, I recently booked a flight with Priceline from Washington to Chicago and then from Chicago to New York. When purchasing the $25 upgraded ticket including carry-on, my luggage surprisingly did not fit the baggage checker at Washington airport, resulting in an additional $25 fee for checked baggage. I am hoping to explore the possibility of a refund for the upgrade fee, allowing me to only pay for the checked baggage on my trip to New York City. My confirmation number is: AVT1JH Flight details: Chicago O'Hare airport departing at 6:00 AM to New York City La Guardia arriving at 9:07 AM on August 19th. Thank you for your assistance. Sincerely, Viktória Hegyi

I am Dianne Wolff with reference number BUF35539M. Upon arriving in Buffalo from Chicago at 4:40 on 8/18, my husband and I, who flew first class, discovered one of our bags was missing. We were informed it would be on the 6:15 flight and delivered to our home between 9pm and midnight. However, as of this morning, tracking online shows the bag still hasn't been found, which is puzzling since we were assured it would be on the subsequent flight. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Dear Customer Service, I am writing to share my disappointing experience on United Flight GGJ1VE on July 31, [redacted], during a trip to Italy with my youngest daughter. We were seated in the middle row for the nearly 9-hour flight, where a mother and her two young children, approximately 2 and 4 years old, were also seated. The son began kicking my seat, and despite politely addressing the issue to the mother, the situation did not improve. The young girl also continuously screamed, causing discomfort to everyone around. When I sought assistance from a flight attendant, I was met with a dismissive response. The attendant's suggestion for me to move away from my daughter was unacceptable. I believe that as paying customers, we deserve a peaceful and enjoyable flight, free from disturbances caused by others. I request a full refund for this unpleasant experience. I have also notified Triple A, through whom I made my reservations, about the conditions we endured. Thank you for your attention to this matter. Sincerely, Karen A.

My girlfriend missed one of her connecting flights due to a delay pushing the flight back from the gate. I've arranged an alternative route through DFW to Santa Fe with American Airlines, but the agents at Dulles are causing difficulty. She needs to reach an international conference representing the University of Edinburgh starting tomorrow. The DFW connection seems like a reasonable option as it's the last flight available. I initially chose United for her based on past positive experiences traveling with the military. This frustrating experience is unusual for me as a long-time United customer.

I am disappointed in United's lack of Wi-Fi service on my recent flights. The outbound and return flights between CUN and SFO on July 28 were supposed to have Wi-Fi coverage. This was a business trip, and I needed Wi-Fi for at least 2 hours each way. Despite the information that Wi-Fi would be available only over the continental United States, there was no connectivity on either flight. This led me to miss an important deadline and crucial email, both with significant consequences. I am seeking compensation from United for the misrepresentation of their services.

It has been 20 days, and my daughter's carry-on bag is with the TSA at San Juan airport. I am waiting for United Airlines to arrange for its delivery to St. Louis airport. I have been calling every day, but each call takes up to 45 minutes, and the response I receive is that I will get a phone call. This situation is causing stress and is very time-consuming. Can someone reach out to United Airlines in San Juan, Puerto Rico, to have them retrieve my daughter's carry-on from the TSA so she can receive it? I paid $[redacted] for her unaccompanied minor status, but unfortunately, the flight attendant neglected to ensure her carry-on was with her. There are essential items in it, and I am eager for her to have it. Thank you.

I am writing to address an issue encountered with the purchase of 2 tickets via United Airlines (Ticket number J9X3MO). The tickets were originally planned for a flight on December 23, [redacted], from Guadalajara, Mexico, to Houston, Texas. Regrettably, due to a robbery in Mexico which resulted in the loss of our documents, we were unable to make this flight. Following this, I contacted customer service and have conversed with a representative who explained that there is a $[redacted] penalty per ticket for missing the flight, as well as a $50 fee for rescheduling. A new ticket (BLC900) was subsequently issued. The representative mentioned that the $[redacted] penalty could be waived if we choose a date based on her availability. I am seeking clarification on whether it is feasible to reschedule flights with the waived $[redacted] penalty or a potential refund. I kindly request your assistance in resolving this matter. Thank you.