United Airlines Customer Service Issues

Hello! I have a query regarding an item I need to carry on a flight from PDX to San Francisco to San Diego. I am a freshman electrical engineering student going to teach soldering at a camp in San Diego this summer. I am wondering if I can bring my soldering iron and solder with me on the plane to avoid purchasing a new one in San Diego. The iron is a 60W, 5-inch long device resembling a mini-curling iron. It heats up after a few minutes of being plugged in, used for melting metal pieces to make circuits and chips. Can I bring this in my carry-on? Thank you and have a great day!

When I checked in online, I paid an extra $75 to upgrade to row 10. However, the gate attendant, Monica W., mentioned that being in group 4 might result in my carry-on bags being placed at the back of the plane. She explained the group assignment process by seats and informed me that seats C & B were in group 3, contradicting her previous statement. I initially upgraded to be closer to the front for quicker disembarkation, but now it seems my bags may end up at the rear anyway, making the extra cost pointless. Monica also mentioned her lack of authority over how other passengers place their bags. Additionally, flight [redacted] to Vegas from Denver was delayed by an hour and 15 minutes due to a missing flight attendant. I am frustrated by these issues and seek resolution. I await contact from the airline to address these concerns effectively.

I initially contacted United about changing a date and received no response, leading me to find my own solution. Despite booking an alternative flight for the 27th, a two-hour delay on my way back to Fort Lauderdale has left me stranded. The person who was going to pick me up can no longer do so, leaving me in a tough spot as I am not familiar with the area. Originally, I chose this flight due to its affordability and the arrangement for a pick-up and drop-off in West Palm Beach. Unfortunately, the revised plans have left me with no option but to take an expensive taxi ride home. The unexpected delay has disrupted my travel plans significantly, and I am now facing additional costs just to get back home.

Good morning, This morning, our flight to Punta Cana was canceled, and unfortunately, there are no alternative flights available. We not only lost our flight but also need to pay for a hotel that we cannot reach due to United's cancellation. We are seeking compensation from United to cover the expenses we are incurring, as this situation is beyond our control. In cases where a bus or taxi breaks down, a replacement is provided, which has not happened with United. As a result, we feel stranded and hope for compensation from United, considering the circumstances. Additionally, we are losing precious vacation days due to this issue. We are awaiting your response, as it is evident that United is at fault. Flight #[redacted] was affected, and I have corresponding emails for verification. Currently, we do not have a confirmed alternative flight arrangement.

I purchased a basic economy ticket to save money (confirmation - C69H7P). Initially, there was a glitch that listed my name as "undefined, undefined." Subsequently, my flight was delayed by over two hours. The agent in Chicago was able to rectify the name issue for me and offered a flight change due to the delay. I opted to keep my original flight but requested the possibility of waiving the checked bag fee since my small bag could easily fit on board and contained a dress for a wedding the next day. However, as per the basic economy rules, I still had to pay the $25 bag fee. Upon boarding, I noticed several empty seats and regretted paying for the checked bag. To my dismay, upon arrival in LA at 4:30 am, my bag remained in Chicago, leading to additional expenses of $25 for a Lyft to my destination and another $50 for round trips to the airport to retrieve my bag as I needed the dress for the wedding. Unfortunately, this experience has left me dissatisfied with United Airlines, and I am hesitant to fly with them again. The basic economy package did not meet my expectations. I am kindly requesting a refund for the $25 bag fee and the $75 transportation costs incurred due to the delayed luggage. My United travel experience was far from satisfactory.

I bought a ticket for my son for $[redacted], but the confirmation email showed the wrong date in [redacted]. I contacted United customer support and spoke to a representative who was unhelpful and had an attitude. He claimed there was only one seat left on the flight I originally booked for $1,[redacted]. Refusing to pay that amount, he became irate and hung up on me. After contacting another agent, the original representative called me back offering a different flight for $[redacted]. I insisted on a refund for the $[redacted] flight error caused by them. The representative assured me the refund would be processed in 24 hours. However, I was shocked to see on my bank statement two charges totaling over $[redacted]. I demand a prompt refund for this mistake. It's frustrating not being able to communicate with English-speaking representatives who don't get upset when assisting with issues they caused. I expect a response confirming the refund, with consideration for a full reimbursement of the charges.

My daughter, D.K., had a stressful travel experience with United from LAX to Munich due to flight delays and mishandling of luggage, causing her to miss important events and arrive significantly late. Despite the challenges, the United [redacted] customer service representatives were helpful and communicative throughout. They ensured she was rebooked on a Lufthansa flight, although her luggage took a separate route, causing further inconvenience. The reps assisting on the phone were especially commendable for their assistance in resolving the luggage situation promptly. We believe some form of compensation for the ordeal would be appropriate, considering the impact it had on her travel plans and overall experience. We recommend enhancing training for airport staff to handle similar situations more effectively in the future. Thank you for your understanding and support in this matter.

I was on United Airlines flight UA33 from Narita, Japan, to LAX on July 14, [redacted]. Returning from a family trip to Korea, our flight experience was terrible. The flight was eventually canceled due to cabin AC issues after repeatedly being assured it would be fixed soon. Passengers received dinner vouchers but were left stranded at Narita Airport due to the cancellation. We had to handle our own accommodation and transport, incurring over $2,[redacted] in expenses. United Airlines promised a $[redacted] reimbursement per person, but on our return, they only offered e-vouchers instead of cash. The customer service was the worst we have encountered, and we are disappointed. We expect to be fully reimbursed as promised and believe United should honor their commitment of $1,[redacted] for our group of five to cover the additional costs we faced.

I am Coalson Kodep, with mileage number JV895295. On July 15, I flew to Palau from Saipan. On my first flight, I confirmed with the Saipan airport representative the size of my $[redacted].00 cooler, which was said to be acceptable. However, upon reaching Guam and checking in for my flight to Koror, I was told the cooler was oversize. I had to pay a $[redacted].00 fee as it counted as a third luggage, which I could only pay in non-cash form since my credit card had expired. Luckily, a friend helped pay with their credit card. United Airline tagged my cooler, informing me not to bring it on my return or face a $[redacted].00 charge. I decided not to bring it back and left it in Palau. I rescheduled my return flight for $[redacted].00 in cash. Despite the challenges, Madeline Sylvia from United Airline Guam helped ensure my confirmation. I incurred a $[redacted].00 roaming fee phoning [redacted] for assistance as Palau cannot dial [redacted] directly. Overall, my experience with United has been disappointing, making me reconsider using them for future travel.

I am writing to share my experience with a flight delay on July 31st flying from George Bush International Airport to Manchester, England. Due to technical issues, I was rebooked for a flight arriving in Manchester on August 1st, causing me to miss work and incur unpaid leave. Additionally, I lost £[redacted] due to the schedule change. The original flight number was UA [redacted]. When I contacted customer service for compensation, I was disappointed by the lackluster response and attitude of the representative. I believe it is fair to request compensation for the lost wages. My contact details are [redacted] and [redacted] 44 [redacted]4. Thank you, Carlos F. G.

My children, G.S. and M.S., are university students who were offered a volunteer opportunity to teach English in Taiwan. To cover the cost of their tickets, they worked two jobs each. Their tickets, with ticket numbers [redacted][redacted] and [redacted][redacted], cost $[redacted].00 each. Their departure from Mcallen was delayed due to bad weather, causing them to miss their connection in Houston to San Francisco. They had to spend the night in Houston since there was only one daily flight to Taipei, Taiwan. Despite their request to sleep at the airport facilities, they were denied. While I understand they did not pay for first class, they did spend over $3,[redacted]. As students, they had to sleep on the floor that night. The next day, they boarded the flight to Taipei, but G.S.'s luggage did not arrive. G.S. had to stay in a hotel waiting for the next San Francisco flight. Upon the luggage's arrival, they took over 2 hours to notify her and more time to deliver it due to limited staff. This experience caused them extra costs, worry, and time loss. I am filing this complaint due to the poor service provided.

I experienced several disappointments during my recent United flight. One major issue was a medical emergency for our four-month-old son because our luggage was lost for over 72 hours, leaving us without his necessary medication and formula. Despite being loyal United customers for over 30 years, our outbound flight UA6196 was significantly delayed, causing us to miss our connection in Toronto. Attempts to locate our missing baggage proved unsuccessful, leading to further complications. We were rerouted to a flight the following day (UA8700) to Milan, Italy, but our luggage did not arrive as promised. Despite our efforts and long hours spent at both Toronto and Milan airports, we faced additional expenses for accommodation and transportation due to the extended luggage mishap. The persistent inconvenience and financial burden exceeded $[redacted] per passenger. We hope United Airlines can address these issues and provide a better travel experience in the future. - Heather & Chad B.

This is the second time I am reaching out about my lost luggage incident in Munich last Sunday. Unfortunately, I am still missing one of my two bags. Despite multiple calls and follow-ups, only one bag was located and returned. The baggage claim staff mentioned that there is uncertainty about the second bag being forwarded from Lufthansa to United. Today, when I spoke with the baggage claims department, my calls were directed to a call center outside the US. The representative, Risha SBA, stated that their software is better suited for locating lost luggage in the US and suggested I contact Lufthansa myself. I am frustrated that it has been 5 days and I am still without my missing bag. I am wondering what steps United is taking to help retrieve my luggage. I need assistance from someone who can provide more effective support in this situation.

I made a reservation with United Airlines using my Mileage Plus Account. On my return flight from Vancouver (Flight AC8106), I was charged $66.56 for luggage (one suitcase each under 50 lb). As Mileage Plus members, we should receive a benefit of a free checked bag for the primary Card member and one companion on the same reservation. We are seeking reimbursement for this charge. Additionally, during the same trip when we arrived in Newark, New Jersey, one of our suitcases was missing. This caused us to miss our transfer and incur extra expenses. We are requesting compensation for this inconvenience. Your customer service has directed us to Air Canada, your partner airline, to handle both of our claims. Thank you for your prompt attention to these matters. - A&E Ostrovsky

Hello, I have a ticket booked from Hyderabad to Dallas Fort Worth with a layover in Chicago. The flight from Hyderabad to Chicago is with Air India and the onward flight to Dallas Fort Worth is operated by United Airlines, flight number UA2149, with booking reference UA/I0C902. I have a couple of concerns. 1) There is a discrepancy in the spelling of my name on the ticket. It is printed as Venkata Saitheja Nuchu, without a space between Sai and Theja, while my passport shows my name as VENKATA SAI THEJA NUCHU. Will this cause any issues? How can I correct it if needed? 2) In Chicago, I will need to switch terminals from 5 to 1 for my United Airlines flight. Should I collect my baggage and check in again, or will the airline take care of it? Thank you in advance.

On Sunday, July 29th, I had 8 tickets booked for flight #[redacted] from Newark, NJ to LAX, CA. Upon arrival at the airport, I was informed that the flight was delayed until 7 pm, a 10-hour delay. I explained that it was my son's wedding in L.A. on that day and we needed to be there. Despite this, we were rerouted to Atlanta with Delta as the first leg of our journey. We had to rush to catch the connecting flight, but Delta staff were unhelpful and unsympathetic. My wife, two sons, and I faced mistreatment and humiliation as we tried to make it to our destination. Due to the chaos, I lost my bag containing a laptop, important documents, and costly items. We barely made it to the wedding, but missed family photos and had to spend extra money on transportation. I am a frequent flyer with your airline and have never experienced such disrespect. I am requesting a full refund for all 8 tickets and compensation for the distress caused. I trust you will address this matter promptly before any further action is taken. Thank you.

On Sunday, July 29th, I had 8 tickets for flight #[redacted] from Newark, NJ to LAX, CA. I was informed at the airport of a 10-hour delay until 7 pm, causing me to miss my son's wedding. United Airlines rerouted us through Atlanta with Delta. Despite a hectic rush, we made it to the gate just in time, only to face rude treatment from staff who refused to accommodate our urgent situation. The experience was distressing, resulting in lost baggage and significant inconvenience, including missing family photos and incurring unexpected transportation expenses. I chose a direct flight specifically to avoid such disruptions. As a loyal customer with a history of over [redacted] flights with United, this was a disappointing and unacceptable ordeal. I am seeking a full refund for all tickets and compensation for the distress caused. I look forward to your response before considering further action. Thank you.

On July 28, my family and I were set to leave from Nashville airport at 6:00 a.m., which meant booking a hotel near the airport due to our 4-hour distance. Unfortunately, around midnight, we received a text informing us of the flight cancellation with no available alternatives from Nashville that day. As a result, we had to secure a flight from Lexington Bluegrass airport at an additional 2-hour drive. I believe I should be compensated for the hotel expense of $[redacted].80 incurred unnecessarily, along with the extra gas cost. In situations where flight issues are the airline's responsibility, accommodations are generally provided, so I feel I am entitled to reimbursement in this case as it was not my fault.

I experienced significant delays during my journey from Houston Intercontinental Airport on Friday, 8/3. My scheduled departure at 2:45 pm was delayed until 6:40 pm for my flight to Newark, New Jersey. Upon arrival at around 11:30 pm, my connecting flight to Porto, Portugal was also delayed and departed at approximately 12:30 am. However, upon reaching Porto at 11:30 am, I discovered that my luggage had remained in New Jersey. The process of filing a complaint was lengthy due to only one available machine for United flight complaints. Finally, my luggage was tracked to Porto by Sunday at 10:40 am, but it was not delivered until Monday night due to delays in pick-up and delivery. I had to go without my medication, clothing, personal items, and some money until Tuesday morning when it was delivered to my address at 11:29 am.

Flight DCX96Q had its final leg rescheduled three times in a 50-minute flight. When we departed, the final flight was delayed over an hour after our arrival, leaving us with less than 10 minutes to retrieve a gate-checked car seat and rush from Gate B20 to F26 at Chicago O'Hare with our toddler. We were previously assured in MSP by United customer service that all flights were delayed, giving us time to make our connection or be compensated with, at a minimum, a hotel room, which did not occur. I am requesting reimbursement for the final flight and the hotel room we were promised. As a result, my spouse missed a day of work, and we are now in Newark, waiting to reach Asheville, NC, causing us to lose a day dealing with a tired toddler and $[redacted] in lost wages.