United Airlines Customer Service Issues

Our flight from Las Vegas to Chicago was delayed over 7 hours, causing us to miss our connection to Paducah. An employee promised us a hotel due to the extended delay, but we were denied upon arrival in Chicago. We are stranded at the airport without our checked baggage containing vital medication. Customer service was unhelpful and offered only $75 in vouchers. This experience has been distressing, resulting in additional expenses for essentials and lost wages. We are disappointed by United Airlines and are seeking compensation equivalent to our ticket costs. The lack of assistance and broken promises have made this situation more challenging.

Hello, I am seeking assistance regarding a recent flight booking issue. Yesterday, on July 8th, I successfully changed a booking on the A8CTCO website in Brazil. The credit card was charged accordingly, but unfortunately, the ticket was not issued. Instructions were given to contact United by phone, however, Sunday arrangements in Brazil did not allow for this. Consequently, my wife, the traveler, contacted United via phone in the USA. They stated that in their system, the payment was not completed despite my confirmation with Amex Platinum. To resolve this, my wife visited the Denver airport in person and paid for the ticket to be issued. This has resulted in the ticket being charged twice. Today, when I contacted United in Brazil, they were unable to assist and were unhelpful. I am requesting a refund for the double charge and help to navigate through what should be an international system, but is behaving in a localized manner.

On June 25, [redacted], I had a flight from Los Angeles to Houston, Texas (UA1578) at 9:33 am, arriving at 3:29 pm, followed by a connecting flight from Houston to Cancun, Mexico (UA1020) at 3:58 pm, arriving at 6:45 pm. Unfortunately, upon boarding, my carry-on luggage was taken due to lack of space, with assurances from the flight attendant that it would be transferred to my second flight. The delay of UA1578, first due to weather and then for refueling in Austin, TX, caused significant stress as we barely made it to UA1020. Upon arrival in Cancun, our luggage was missing, causing further inconvenience as we missed our resort shuttle and had to wait until the 26th for our luggage to be returned. This experience was unacceptable. I hope you can improve your services in the future. Our ticket numbers are as follows: Juan José Faba [redacted][redacted], Margarita Faba [redacted][redacted], and Ámbar Faba [redacted][redacted]. We have evidence to support our claim and look forward to your response.

On July 5th, my daughter's flight (from DCA to Newark) UA2300 was delayed, causing her to miss the onward flight to Bangor. With no alternate flights to Bangor available for nearly 24 hours, I had to drive an additional 4 hours to Portland, Maine, to ensure her safe arrival. This unexpected turn of events resulted in us losing a day and a half together at home. I am looking to reschedule her return flight originally planned for 7/25 to 7/27 to compensate for the lost time, which was caused by United's delay. When trying to make this change, I was informed I would be charged an extra $[redacted] due to a fare difference, even though the $[redacted] change fee could be waived. I find this charge unreasonable given the circumstances, and I am seeking assistance from United to rebook her departure without additional fees. United should understand and assist in this matter promptly.

June 18, [redacted] Customer Care United Airlines, Inc. [redacted] Grand Plaza Drive NHCCR Houston, TX 77[redacted] Re: EWR to Dublin - NHYVZP, NHZ25R, FQBP6R & IWPT2R To whom it may concern: Our family encountered a disappointing experience on United Airlines during our trip to Ireland on May 25, [redacted]. Our flight, UA [redacted] from Newark to Dublin, experienced a significant delay of over four hours due to mechanical issues. This delay resulted in a missed connection in Heathrow on our way to Dublin with Air Lingus, causing us to endure further delays and ultimately arriving at our final destination eight hours later than scheduled. Despite regulations requiring compensation for such delays, United Airlines provided no assistance in facilitating our connection to Dublin. Furthermore, my luggage was misdirected, arriving two days after our arrival in Dublin. We request compensation from United Airlines for the extensive delay, disrupted plans, and inconvenience caused. We flew on May 25, [redacted], with flight number EI159 sold as UA7631 with booking reference LF884781. Sincerely, Eileen Helfrich On behalf of Gregory Helfrich, Gregory Helfrich II, and Amanda Helfrich

I recently traveled from Chicago to Denver and encountered an issue with my TSA PreCheck status not reflecting on my boarding pass. Despite informing United Airlines about my Global Entry ID and receiving reassurance that it was fixed for my return flight, upon departing from Denver, I still had to go through regular security, which was inconvenient with my granddaughter. Despite being a frequent flyer with United, I felt let down by the lack of follow-up on their end after being told twice that the issue was resolved. I believe compensation is appropriate for this oversight. My confirmation number is JRW900. Thank you, Karen Goldberg.

I am experiencing an issue regarding a missed trip to Aruba for my parents last year due to my aunt's passing. Their flight was canceled, and there is a $[redacted] credit that I wish to use for September 8th to September 15th. United Airlines informed me that I had until May to book the flight, plus an additional 30 days. I have been trying to contact them via email since mid-June about this matter, but no one has responded. I simply want to use the credit for my parents to accompany me to Aruba this year. They were unable to come last year due to the passing of my aunt. I have sent several emails, including a copy of the death certificate, but I am perplexed by the lack of response from United.

I need to contact United Airlines regarding an incident. An agency that was supposed to use their services was going to send a dog to me from Houston, Texas. However, they requested over $[redacted] for an anti-crate and vaccines needed for the journey. The lady selling the puppy didn't mention these costs when I paid her. I want to verify if United Airlines collaborates with an agency called Continental Pet Relocation and if the crate and vaccine requirements are legitimate for flying dogs. The agency claims they are holding the dog for 10 days until a cancellation process is complete, but the dog hasn't left yet. I seek clarification on this process and its validity. Please get in touch with me to discuss this matter.

Hello, I have booked roundtrip flights from Pittsburgh to Singapore departing on July 17 and returning on August 10. My receipt confirmation number is MWY0H0. I have some inquiries regarding my upcoming flights: 1. For my flight from Pittsburgh to San Francisco connecting to Singapore with a 2.5-hour layover (UA [redacted] to UA1), do I need to re-check my baggage to reach Singapore? 2. On my return from Singapore connecting through San Francisco (UA2) to Denver then Pittsburgh, I believe I must re-check my baggage in San Francisco. Do I need to re-check my baggage again in Denver? Will I need to disembark at Denver to catch the flight to Pittsburgh at a different gate with only a 1-hour connection time? If I have to locate another gate for UA1211 to Pittsburgh, can ground staff assist me in getting to the next gate promptly? I would greatly appreciate your assistance with the information I have requested. Thank you very much and have a good day! Best regards, Clara

I am having difficulty uploading my documents through the customer care form, leaving me feeling very frustrated. My email addresses are [redacted] and [redacted] The passengers included in my booking are Mrs Susan Petrie with ticket number [redacted][redacted] and Mrs Sandra Makin with ticket number [redacted][redacted]. Our flight number was UA0039 scheduled for Tuesday, 3rd July, for a birthday celebration trip. Unfortunately, our flight was canceled twice, leading us to rebook with a different airline for the following day. Due to these circumstances, we are seeking a full refund, compensation for the flight cancellations, and reimbursement for the additional expenses incurred. I have receipts for the original bookings and passes if needed for verification. Thank you for your assistance. Regards, Susan Petrie.

I purchased two tickets on May 22, [redacted], through a third party at Newark airport. When I tried to print my boarding pass, it said it was not valid for travel. An agent approached me and after checking the flight, she informed me that per the company policy, tickets should not be purchased less than an hour before departure. She mentioned the flight was on time and they couldn't hold it for us. She advised me to visit the United Airlines website to file a claim, which I did, but it was declined due to being bought through a third party. I have been in contact with them and the third party agent but the issue remains unresolved. I'm seeking assistance and clarification on why this issue can't be resolved as a refund is warranted according to company policy. I'm out of $[redacted] and require compensation promptly. I have been dealing with this for three months now. Thank you, M. Hinds

I flew on UA [redacted] on 7/19/18, experiencing a 2-hour delay due to mechanical issues. Despite assurances from flight attendants, my connecting flight UA4826 to Lansing departed early by 7 minutes. Deplaning, I found no gate agents and faced a [redacted]-person queue at customer service, with a lengthy wait on the phone line. I then opted for an AA flight to Flint for $[redacted] plus a $35 airport fee to arrive on time, as United's auto-rebooked flight for 9 AM the next day was unacceptable. The SF flight lacked food options, offering only "snack boxes," and the paid wifi was unreliable, hindering work progress. I believe United should reimburse me for the ORD > LAN leg based on the costs incurred to reach my destination punctually.

I am seeking assistance regarding my employment situation in Denver, CO. Unfortunately, I was terminated under circumstances involving deceit, unsafe working conditions, and discrimination, which I believe to be unjust. While working at Chelsea, I have observed a pattern where some employees are mistreated and eventually let go just before reaching their 6-month mark. This has happened to others before me, and I find it concerning. I am reaching out for help because there are many hardworking individuals who are facing mistreatment and discrimination at work. It appears that the supervisors are indifferent and only focus on meeting flight schedules without acknowledging or appreciating the employees. Despite being a great company, there seems to be a prevalent issue of prejudice, disrespect, and lack of empathy from the management teams. I hope that there will be assistance for those who come after me in similar situations.

I flew from Honolulu to Newark on Flight [redacted] on July 16, [redacted]. When booking, my husband requested an upgrade using a regional upgrade, and although I was first on the upgrade list, no upgrade was offered on the flight. Onboard, I sat in seat 23K. Some passengers were moved around, and one person was upgraded to First Class from Economy Plus, but I remained in my seat despite being top of the upgrade list. I refrained from questioning the flight attendant to avoid causing delays or attention. When offered snacks, I identified myself as Premier 1K, and the flight attendant did not charge me. During the flight, my headphones' batteries died, and a flight attendant kindly provided me with a replacement battery. However, I was disappointed that I couldn't use my regional upgrade despite others being upgraded. I also noted the attendant's familiarity with my name and seat, raising questions about a possible missed upgrade. As loyal United passengers, we hope for a resolution to this matter promptly as we have upcoming trips planned. Looking forward to a response soon. Regards, Debra S. EH402926

On July 23rd, my flight from Houston to Orange County was canceled due to United's inability to fix the air conditioner. After several unsuccessful attempts to board replacement planes, I was finally rebooked on a late-night flight which also faced multiple delays and eventually rerouted to LAX. After a long and frustrating ordeal lasting 14 hours, I was provided with a hotel for the night but could not secure a morning flight. I am disappointed with the lack of professionalism displayed by United employees during this chaotic situation. I am seeking compensation in the form of a $[redacted] voucher for the unused hotel stay in Orange County and an additional $[redacted] voucher to reflect the inconvenience and delay, equivalent to the cost of my round trip ticket. I hope this marks the end of this distressing airport experience.

I reported an item missing from my gate-checked bag by following the link provided: United Airlines Baggage Missing Items Reporting. However, when I called the number provided, there was no specific option for reporting missing items. The email response I received mentioned looking for my "lost item," but it was actually stolen. I suspect I will need to use the hard copy Claim Form for missing items from checked baggage. The process seems unnecessarily complicated and could lead to missing the 45-day claim window. I contacted the [redacted] and requested a human response for reassurance. The initial auto-reply stated I would hear back in 8-10 weeks with no further correspondence. When I tried to reach a person through the provided number, I had difficulty due to language barriers and long wait times. Resolving this issue, where my sunglasses were taken from my gate-checked bag, shouldn't be this frustrating and time-consuming.

File Reference: SFO53534M I have retrieved both of our bags, but I am extremely dissatisfied and disappointed with the unacceptable incident that occurred. As a Diamond member of ANA and a Gold member of Star Alliance, I fly with Star Alliance twice a week to various destinations and have never experienced delayed or lost baggage. This is why I trusted all airlines within Star Alliance and specifically chose United Airlines over Delta for my recent trip from Salt Lake City to San Francisco. During my trip with my family, two of our bags were delayed, containing important items such as my wife's contact lenses, which led to an eye infection risk without a replacement. This situation forced us to cancel a night at Yosemite Valley Lodge and stay near San Francisco Airport at Marriott Waterfront, waiting for our bags. Given the temperature difference between Salt Lake City and San Francisco, we also had to urgently purchase clothing for our children to prevent them from getting cold. These unnecessary expenses and time loss could have been avoided with proper care of our bags. Despite our bags being labeled as "priority," I question how other bags are handled. It is challenging for me to take time off work and spend quality time with my family. The loss of one day due to your error is intolerable, and I expect a thorough explanation for the luggage delay and the highest compensation United Airlines can provide. Kindly respond promptly to [redacted] or [redacted] If this matter is not resolved satisfactorily, I will have to reconsider my choice of airlines.

Our Santa Barbara to Denver flight experienced significant delays, diverting us to Grand Junction due to weather conditions. After several hours of waiting on the tarmac, we were provided with minimal snacks and faced a long journey to our final destination. Despite missing work, enduring discomfort, and incurring additional expenses, United failed to deliver on their promises of compensation. Upon learning that alternative flights had successfully reached Denver, discrepancies in United's explanation became apparent. The lack of transparency and accountability in their service has left me reluctant to choose United in the future. The absence of mileage plan miles from my recent flights further adds to the disappointment I have experienced with the airline.

I experienced delays on my recent flights from Denver to Bismarck, being late for the second time in less than two months. Despite no compensation offered, I am looking to change my return flight from Bismarck to Denver on Sunday. I hope this change can be made without any additional cost, as I view it as fair compensation for the lack of compensation on the previous flights. My name is Dr. Craig Brooks, and my mileage post number is JKB34324. I would like to switch my return flight from the early afternoon to either the 06:00 or the 07:20 flight from Bismarck to Denver. Thank you.

I recently bought a round trip ticket from SNA to LNK with confirmation number INTYFB. The purpose of my trip is to join my older sister in scattering our deceased mothers “little brother’s” ashes at a beautiful All Souls Day Ceremony at Saint Mary Magdalene Mausoleum in Omaha, Nebraska. Unfortunately, the date of the ceremony has been changed to Saturday, November 3rd, conflicting with my scheduled return flight. I need to modify my return flight to be able to attend the ceremony. I would like to change my flight from SNA to Denver on Oct 31st, then connecting to LNK, flight [redacted], arriving at 8:05 on Nov 1st. For my return, I need a flight on Nov 4th from LNK to Denver, and then to SNA for $[redacted].60. I appreciate any assistance you can provide in resolving this situation. Thank you.