I have my main Xbox account, Sup*riorWON and a second account EleventhChimp** that my s...

GetHuman-ciminoj's Missing Items issue with Ubisoft from February 2020

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Before contacting them, items GetHuman-ciminoj may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-ciminoj's own words
I have my main Xbox account, Sup*riorWON and a second account EleventhChimp** that my son uses, and they’re linked. I bought the R* Deluxe game digitally which came with the Year * Operators (* of them) back in Nov ****. Since then I’ve digitally purchased the Year * season pass on the Sup*riorWON account and all content has transferred over to EleventhChimp** account. *On Monday **** the Year * operators are missing from EleventhChimp**. The content still shows purchased in the app, I’ve uninstalled and reinstalled the DLC and done the same with the game itself. It appears to have desynced somehow. The Year * operators disappeared initially too but after the uninstall reinstall of the DLC they came back. Thought maybe the same glitch with Year * but it didn’t work. **Can you help please?

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Ubisoft

Missing Items issue
Reported by GetHuman-ciminoj
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2997 others
0 customers following this

Timeline

GetHuman-ciminoj started working on this issue
Feb 19th 2:48am