Ubisoft Customer Service Issues

When attempting to start Uplay to play a game, the app suddenly shuts down. Even after uninstalling and reinstalling it, I encounter the issue. I can reach the login screen, but upon entering the required details, an error message appears: "Runtime Error! Program: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." The tab labeled "Microsoft Visual C++ Runtime Library" displays this message in a pop-up and clicking "OK" closes the Uplay launcher.

Dear Ubisoft, I am writing to bring to your attention an issue I encountered while attempting to download "The Crew 2" on my PC with the -70% off offer you had. On the evening of January 2nd, [redacted], around 02:00 GMT +2h (Greek time), I visited your site in hopes of purchasing the Gold Edition after trying the demo. Unfortunately, I faced difficulties with the download process and missed the offer deadline due to slow internet speed. I am reaching out to inquire if there is a possibility to still purchase the game at the discounted price or if there are plans for a future promotion. Thank you for your attention to this matter. Sincerely, George K. (User Name: GeorgeTheKouf) (PS4 User Name: GeorgeKoko7)

Hello Ubisoft, I have been playing Growtopia since its release and have supported the game by purchasing gems. Recently, my account named Blir was banned for [redacted] days unfairly. I was banned alongside others when an admin named Daewud entered a "break for gems" world and banned everyone due to alleged autofarming. I did not know about this rule, as it is not clearly outlined in the /rules. I believe this ban is unjust, as I did not break any rules or use bots. I request that the ban be reduced to a warning since the rule was not explicitly stated, and I was not given the opportunity to correct my actions. I assure you that I did not engage in autofarming but instead sold rooms as an admin. I urge Ubisoft to reevaluate the situation and consider reducing the ban to 60 days.

Dear Ubisoft, Hello, I am experiencing difficulty logging into my Rainbow Six Siege account due to acquiring a new phone and no longer having access to my Google authentication codes. Consequently, I am unable to sign in to Siege. I am not fond of the two-step verification process and would greatly appreciate it if you could assist me in removing it from my account. My username is xXAwesomeAidanXx, and my email is [redacted] I would be grateful if you could dedicate some time to help me resolve this situation that I find myself in. Thank you, Aidan

This is the fourth time I have been banned in the last year. Originally, I shared an account with my brother, and he cheated, resulting in a ban. We then got our separate accounts, but my brother got banned again and used my account. I recently got a new account and computer, but I got banned during a match. It seems to be an IP ban related to my brother's actions. I now use a VPN to prevent false bans. Despite playing legitimately, I was banned mid-ranked game for allegedly cheating, based on a screenshot showing a program unrelated to the game. When seeking explanations from Ubisoft, I receive generic replies about anti-cheat integrity. I want to be unbanned and not penalized for things beyond my control. It's frustrating to be treated poorly after investing over $[redacted] in the game.

Hello, my case number is: [redacted]7. I contacted you yesterday via chat regarding fraudulent use of my bank card. Please find the requested information attached to complete my file so that my issue can be resolved promptly. Here are the last four numbers of my bank card that is no longer in use after being blocked and the name of my bank: - [redacted] - Caisse d'Epargne. Kindly add this information to my file. I wanted to inform you that I created a Ubisoft account, but I am unable to log in, so please delete it. After unfortunate experiences, I do not want them to recur. Best regards, Valérie D.

I recently bought an AMD graphics card that includes a free game. There seems to be an issue with claiming the game through the amdrewards.com software. Each time I try to download the game, it prompts me to download it again without granting access. I believe I am entitled to the game promised with my purchase. AMD support has not been helpful in resolving this matter. I expect either AMD or the game company to provide me with the game as per the agreement. The current situation is unsatisfactory, and it appears to be a breach of contract from either party.

I attempted to log into Uplay for the first time, but my Ubisoft password was not accepted even after I reset it. I verified my email and spelling multiple times. I am unsure whether to input my email password or my Ubisoft account password, as both were unsuccessful. I am currently at a standstill and would appreciate any assistance you can provide with my predicament.

I have filed three online complaints through my account, all of which have been ignored and left unresolved. As a loyal supporter of the Ghost Recon series, I purchased the latest game in good faith. Unfortunately, it has turned out to be one of the worst games in history, filled with glitches and lacking proper support from Ubisoft. I have requested a refund for this defective product twice now, and I insist that this issue be resolved promptly. If my message goes unanswered, I will have my solicitors send a letter before taking legal action to recover my losses through the CCMCCE. I plan to raise awareness about this problem on various online platforms, social media, and also report it to the Office for Trading Standards. Customer concerns should not be ignored. Thank you.

I have games on Steam like Tom Clancy's Ghost Recon Wildlands and Rainbow Six Siege. I want to link my Steam account with my new Ubisoft account. Even after trying to link them, I couldn't access Ghost Recon Wildlands. I don't mind if the progress is reset on both games. My Steam email, [redacted], is the same for my Ubisoft account. I've been having trouble resetting the password for my old Ubisoft account, Ambermagician, with the email [redacted] Google wouldn't confirm the email ownership, but I can assure you it's mine. My Steam username is orivers1011. If you need more details or have a solution, please reach out to me via email. Thank you.

In the video game "Rainbow Six Siege," there are instances during the attack phase where defenders exploit the ability to exit the building and eliminate attackers. This unfair advantage disrupts gameplay as defenders should remain inside to protect the objective. It would greatly improve the experience if this issue could be addressed to ensure fair gameplay. Thank you for considering this suggestion. Sincerely, Kev.

I've been attempting the final Terminator mission solo, without success. I decided to team up with two other players, and after defeating the boss, two of us got stuck behind a steel door while one made it out. We tried to restart, but the mission wouldn't end. Today, I joined forces with a new player, and after defeating the Terminators outside, we found the big door open. However, when we reached the manufacturing room, I encountered invisible obstacles while the other player could see everything clearly.

Hello, recently I attempted to buy Rainbow Six Siege and encountered issues entering my debit card details as I kept receiving an error message. After three failed attempts, I switched to my credit card with no success. Now, I notice four pending charges on my bank account, three from my debit card attempts and one from the credit card. I am unsure when these charges will be removed as I never received any confirmation regarding the game purchase. Thank you.

Hello, when attempting to connect to UPLAY, I encounter an issue with the message: "Connection Lost, There seems to be a problem with your internet connection. Please check your settings or switch to offline mode." Despite trying the options "Try again," "Go offline," and "Settings," none of them resolve the problem. Other games are working without issues. After researching on YouTube, I could not find a solution, hence reaching out for assistance promptly as I am eager to play Rainbow Six Siege and prepare for upcoming ESL Tournaments. Thank you. - LT

I purchased a $34 R6 credit pack, but the credits did not appear in my account after the purchase. I still had $38 in my Microsoft account, so I assumed the transaction didn't go through. I attempted to buy it again, but this time, it charged my credit card. I am unsure whether to contact you or Microsoft to resolve this issue. I would like to request a refund for the double charge. My Xbox account is JediConnor 21.

While playing Rainbow Six with my friend, a player from the opposing team invited us into a party. They mentioned being sorry if we lost, then abruptly left. As the game progressed, we started experiencing disconnections despite having stable internet. It became apparent that the player from earlier was kicking us offline. Currently, we are facing this issue, and the player's username causing the trouble is Mister_Kegg.

Hello Ubisoft, I am reaching out regarding my Growtopia account suspension issue. It seems there has been a mix-up with the username; mine is "cakepie_373," not "cokocok_110." Recently, while playing, I encountered a world prompting me to search for something, leading to a scam incident that resulted in me losing items. The player "cokocok_110" was involved in this scam along with others. Despite waiting patiently, my account "shawnluck" has now been unjustly suspended. I believe the suspension may be due to logging in from two devices simultaneously. I am eager to continue playing Growtopia, my favorite game, as I have valuable items like the Razor Wing that I fear losing. Please, swiftly assist me in resolving this suspension matter. Thank you.

I wanted to play "For Honor" on my PS4 when I got home. However, upon loading the game, I encountered some issues. While I managed to connect to the servers, my contract and daily orders were pending and unavailable. Strangely, the game indicated that I was in a group and needed to be the group leader to start a game, even though I wasn't in any group. I found that I couldn't play Arcade, custom games, or even training sessions. The only option available was customizing my characters. After a short while, I received a connection error message and was disconnected from the "For Honor" server.

My Hungry Shark Evolution app on my Fire Stick keeps losing the internet connection intermittently. I have to constantly save my progress by killing myself in the game in case the internet drops. Recently, I encountered an issue during the Double the Coins weekend event. I can access the event, but the play and evolve screen is unresponsive. I tried restarting the Fire Stick and the Wi-Fi, but the problem persists. I am hesitant to uninstall and reinstall the app as I am unsure if my progress will be saved. I am hoping for assistance regarding this matter.

I recently bought the Just Dance Unlimited [redacted] pass but am experiencing trouble accessing it. I suspect the issue is that the account used for the transaction is not set as the primary one on the console where it was created. Unfortunately, I can't switch the account to primary on the new console as I no longer have access to the old one. If this matter cannot be rectified, I would appreciate a refund as I am unable to utilize this 12-month Unlimited pass. The account that was used for the purchase ends in 0[redacted]-3[redacted]-[redacted]-8.