Ubisoft Customer Service Issues

Rainbow Six Siege is my all-time favorite game, but I'm finding it increasingly difficult to enjoy it due to the prevalence of mouse and keyboard players on consoles. The ability for players to use mouse and keyboard needs to be removed to level the playing field. I can't recall the last time I was defeated by a controller user. Many players have quit the game for this very reason, leading to a rise in mouse and keyboard usage among console players. This trend is negatively impacting the gaming experience. It's unfair that skilled controller players have to compete against mouse and keyboard users who inherently have an advantage. Changes are necessary for the game's longevity on consoles, as the current situation is driving players away.

I'm having trouble playing "The Stick of Truth" on my Nintendo Switch. Whenever I try to block more than once, the game freezes. The only button that responds is the menu button. This issue occurs with every opponent I face; when I block repeatedly, they get stuck and I can only access the menu, forcing me to return to my last saved point. This problem has made the game unplayable for me. If this issue cannot be resolved, I will have to seek a refund.

Upon visiting the digital content section of the store, I purchased the amethyst skin successfully. However, when I acquired the safari bundle, although the transaction was processed and confirmed, the skins did not appear in my inventory. Checking my Microsoft account, the deduction for the safari bundle was evident. Despite the purchase, upon revisiting the store, the safari bundle was still unavailable. I kindly request a refund for the purchase or for the skins to be added to my account.

Upon launching Rainbow on my PC, I encountered a permanent ban notification for alleged cheating incidents. Despite playing infrequently and never engaging in cheating practices, I found myself banned while playing with a friend, performing poorly at 0 and 3. Reflecting on changing my hardware ID for a different game recently, I suspect it might be the root cause. I trust your team's superior communication skills compared to Epic Games and eagerly await your response. It's vital to highlight that I have never resorted to cheating in Rainbow Six Siege, making this ban puzzling to me. I look forward to your prompt assistance and clarification.

I am experiencing an issue in Rainbow Six Siege where I am getting a message stating that I have been permanently banned for cheating, despite never having cheated before. I suspect this may be due to me changing my Hardware ID a few times for a different game, unaware that it could result in a ban. The ban occurred while I was in a quick match with a friend; I briefly went AFK and returned to find the ban message. I have tried restarting both the game and my PC to no avail. This situation caused me distress initially, but I have since calmed down. I hope to receive a response regarding this issue. Additionally, I want to clarify that I was not performing well in the game, going 0-3, so cheating is not something I would resort to.

I have a breackpoint Tom Clancy account on my Xbox One. I attempted to reset my profile by deleting it from the Xbox, uninstalling the game and Ubisoft, removing saved game data, and deleting the profile within the game. However, these steps were unsuccessful as I still start at chapter 5 with all upgrades. I even tried using a different login, but the data transferred over. Is there a way to completely start from scratch in the game?

I recently tried to log into Just Dance [redacted] to use the controller app on my mobile device, but an error message appeared saying, "We could not reach the Ubisoft servers." This issue has been ongoing for a few days now, despite working fine previously. I attempted troubleshooting steps like restarting, reinserting the game disc, and logging out and back into my account, but the problem persists. I would appreciate assistance with this matter promptly.

I need assistance! I play on Xbox and recently purchased the safari weapon skin bundle using a gift card. After buying it, I couldn't find the skins in my account. I checked the store, but the bundle was no longer available, and the money was deducted from my account. I tried restarting the game and my Xbox, but the skins are still missing. Any help would be appreciated.

I play on Xbox and recently purchased the Zoo Weapon Skin Bundle with a gift card, which includes a gold weapon skin. However, after purchasing it, the skins were not available for me to equip. I checked the store again, and the bundle was no longer there, even though the money was deducted from my account. I have attempted to restart the game and my Xbox, but the skins are still missing. Any assistance would be much appreciated.

I play on Xbox and recently purchased the safari bundle using a gift card. However, after buying it, the skins did not appear when I tried to equip them. I checked the store again, but the bundle was no longer available, and the money was deducted from my account. I've tried restarting the game and the Xbox, but the skins are still missing. Any assistance would be appreciated.

I need assistance with my Xbox purchase issue. I enjoy playing on Xbox and recently used a gift card to buy the safari weapon skin bundle. However, after purchasing it and trying to equip the skins, they were not available. I assumed the transaction might not have gone through, so I checked the store again, but the bundle was no longer available, and the money was deducted from my account. I attempted to resolve the issue by restarting the game and the Xbox console, but the skins are still missing. Any help with this matter would be greatly appreciated.

I appreciate your time in reading this and understanding the importance of addressing concerns. My issue is not related to gameplay, but rather crossplay functionality. A good friend generously lent me his console since I couldn't afford one. He now wants it back to play with friends on PlayStation, while I play with friends on Xbox. I offered to repay him, but he declined. I understand if implementing crossplay between Xbox and PlayStation is challenging, but any update on this matter would be greatly appreciated. Thank you for considering this and have a great day.

I recently purchased the Safari Bundle on Rainbow Six Siege using $5 from my Xbox gift card. However, after buying it, I couldn't find the items in my inventory. When I returned to the digital content section of the store to try and re-download them, the bundle was no longer available for purchase, and my $5 had already been spent. I've attempted restarting both the game and my Xbox to resolve the issue, but the items are still missing. It has now been 5 days, and I have yet to receive the items from the bundle. I would appreciate it if I could get the items I purchased as soon as possible.

Hello, I recently received a ban in Growtopia. I acknowledge that this is an older ban and I am interested in understanding the reason behind it or potentially being unbanned. I experienced a hack on my account about a week ago, although I know this is not necessarily related to the ban. It crossed my mind that this incident might have influenced the ban, but I am not entirely sure. The system indicates that I need to wait a year for the ban to be lifted, but I am eager to resume playing the game sooner. I genuinely enjoy the game and am looking forward to being able to access it again. If there are any mistakes in my message, I apologize as English is not my strongest suit. Thank you for taking the time to read this.

I recently reinstalled Tom Clancy’s Rainbow Six Siege. After the download completed, I launched the game only to see a message at the top left saying “Installation still in progress.” Despite checking multiple times and restarting the game, the issue persists. I am playing on a PS4. I kindly request Ubisoft to address this issue promptly or provide guidance on how to resolve it. Thank you.

I am experiencing an issue with Rocksmith [redacted] where there is no sound output. An error message keeps popping up, saying no audio device is detected. I have set the default audio device to speakers, disabled all others, and adjusted the sound quality on the speakers to the recommended value, but the problem persists. Additionally, there is no input detected from the Real-Tone cable. I am currently using Windows 10 and have tried putting Rocksmith into compatibility mode with Windows 8. I also edited the Rocksmith ini file by changing ForceWDM from 0 to 1, but the issue remains. This is my first time launching and playing the game as well.

Ubisoft keeps disconnecting me from R6, affecting my rank from Gold 1 to Silver 1 due to their server issues. Being penalized is frustrating. I hope this problem is resolved. It's annoying to be demoted because of a dropped packet. I suggest they address server stability before changing game features. It's crucial for players to enjoy the game without interruptions.

Hello, I have recently been banned from Growtopia. Although this is an old ban, I am seeking clarification or to be unbanned. About a week ago, my account was hacked. While I understand this isn't your responsibility, it may have contributed to my ban. The system states that I have to wait a year to be unbanned, but I am eager to return to the game sooner. I really enjoy playing and can't wait to be able to access my account again. I apologize if there are any errors in my message, English is not my strongest suit. Thank you for taking the time to read this.

Hello, I have recently been banned from playing Growtopia. I acknowledge that this ban is from a while back and I would like to appeal for an unban or at least receive information on the reasons behind my ban. Additionally, about a week ago, my account was hacked, although I understand this is not attributed to the ban, it might have had an unintended effect. The system has a year left until I can naturally be unbanned, but waiting is proving to be difficult for me as I truly enjoyed the game and am eager to resume playing. Please excuse any errors in my message as English is not my first language and I may have made mistakes. Thank you for taking the time to go through this message. I prefer to communicate via this platform as I currently do not own a phone.

I attempted to activate two-factor authentication for my Ubisoft account, Zeon_C9. However, upon logging in through my email, a completely different account appeared, even though my account supposedly is linked to that email on Uplay. All notifications are being sent to my email address. I transferred this unknown account to a different email to check if it was just showing up first during login. Now, I am unable to log in or even receive assistance or verification emails. I require assistance in gaining access to my account to complete this process.