Ubisoft Customer Service Issues

I have been experiencing major crashing problems with Far Cry 5. I purchased this game over a year ago from the PS Store, and initially, everything ran smoothly. However, since last summer, the game has been crashing so frequently that it has become nearly unplayable. I have tried reinstalling it, but the issue persists. This is disheartening, and there is definitely a problem that needs to be addressed by Ubisoft. For now, I will switch back to playing Assassin's Creed Odyssey. Interestingly, even Fallout 4 did not crash as frequently as this! How ironic!

I received The Division 2 Gold Edition from my partner for Christmas. I was looking forward to playing it, but when I tried to redeem the year pass voucher included, it said it was already used. Argos where it was purchased couldn't help, saying it wasn't their fault. With a baby on the way, we're quite disappointed and low on funds.

I recently purchased Rainbow Six Siege on Steam. When I tried to play, it prompted me to log into my Uplay account, only to discover it had been banned for hacking. I've created a new Uplay account, but I'm unable to authenticate the product. It seems the game is linked to the hacked Ubisoft account, preventing me from playing. Thank you.

While playing ranked on Rainbow Six Siege, everything was going smoothly with us ahead 4 to 3. Suddenly, my screen froze, but I could still hear the bombs beeping. Unfortunately, I couldn't move or do anything, so I had to close the app. I managed to record a 10-second clip of the frozen screen. When I restarted the game, I discovered I had lost and been banned. Could you please get in touch with me promptly regarding this issue? Thank you for your attention to this matter.

I need help with my voice chat issue. I have filled out the form multiple times, but I still haven't received any assistance. I am frustrated with the continual run-around. Each time I log in, I encounter error messages like WHALERS [redacted] and MOUNTIAN 0001C, stating I cannot connect to Ubisoft's server. I just want to be able to join other players. My gamer tag is Gi-Jane [redacted].

I am currently playing South Park: The Stick of Truth on the Nintendo Switch. When I tried to redeem a Club Reward, the prompt stated that I can only do it through the Ubisoft Club website or mobile app. However, when I checked both, I couldn't find anything related to the Nintendo Switch game I'm playing; only my PS4 games are showing up. How can I redeem my Club Rewards for the Nintendo Switch?

I've attempted to buy Rainbow Six Siege from your website for two days, but the transaction keeps failing. Even after trying a different card, I received the same error message. I have eight pending transactions due to these failures, which will take days to be resolved. I am frustrated by the poor design of your website and require immediate assistance.

I have submitted numerous requests regarding my issue several times. Now, you are requesting me to specify what I want you to do. What I am seeking assistance with is addressing the error codes Walters [redacted] and the year I receive an infinity code that states "cannot connect to Ubisoft server, please re-try later." Additionally, the mountain code [redacted] has been persisting since the beginning of the game. I am hoping that you can assist me in resolving these error codes and enable me to connect with other players in the game successfully.

I have the correct login details for Rainbow Six Siege, but I'm having trouble with the robot verification system on my phone. I'm concerned I won't be able to transfer my account to the next-gen consoles, PS5 or the new Xbox. I've invested a lot of money into the game and I don't want to start from scratch on the next generation. My PS4 username is fjroberts16, and my Ubisoft account is linked to my PS4 with the email [redacted]

I'm experiencing difficulty accessing my Ubisoft account even though I have the correct password and username. Upon entering my credentials, it prompts me to input the code from Google Authenticator, indicating 2-step verification is enabled. However, upon checking my Google account settings, I confirmed that 2-step verification is disabled. Despite turning it on and utilizing the code provided by Google Authenticator for my Ubisoft account, I am still unable to bypass this security measure. I have verified the accuracy of my phone's time repeatedly. As I'm unable to access my account to disable this feature myself, I kindly request customer service to assist in deactivating the 2-step verification linked to my Ubisoft account, considering it is disabled on Google's end.

My squad was in a ranked match on XB1 with the following console names: Kelsea May, billiejoe369, tinglycreator70, xxpanickillsxx, and bigscrig. We experienced a long loading time, about 15 minutes, before we decided to leave. Both my team and the enemy team left and returned, but we still didn't load into the match. I hope to confirm that we didn't lose any elo due to this issue. We didn't want to waste 45 minutes for just one round. Any assistance would be greatly appreciated.

Hello, I purchased Rainbow Six Siege on Steam a few months ago, but inadvertently misspelled my email address. After playing without verifying my email, I bought Watch Dogs on Epic Games on 12/20/[redacted] and connected my Ubisoft account with Epic Games. This process led me to create a new email. I attempted to merge accounts, but unfortunately, discovered that it's not possible. Consequently, I now have two accounts with different games linked to them. One account uses the email ([redacted] -- Wrong), and the other uses the correct email ([redacted]). Is there any way to merge these accounts or transfer Rainbow Six Siege to the correct email ([redacted] - Username: Taky)?

Hello, a few months back, I bought Rainbow Six Siege on Steam, but I mistakenly misspelled my email and didn't verify it. On 12/20/[redacted], I got Watch Dogs on Epic Games, connected my Ubisoft account there, and had to create a new email. Now I have two separate accounts with different games, one with the wrong email ([redacted]) and the other with the correct one ([redacted]). I tried to merge them but realized it's not possible. Is there any way to transfer Rainbow Six Siege to my account with the correct email ([redacted], Username: Taky)?

I purchased Rainbow Six Siege a few months ago on Steam, but I misspelled my email and never verified it. Recently, on 12/20/[redacted], I bought Watch Dogs on Epic Games and linked my Ubisoft account with it. I ended up creating a new email for this account. Now I have two accounts with different games, one with the wrong email address ([redacted]) and one with the correct email address ([redacted]). I attempted to merge the accounts but realized it's not possible. Is there a way to transfer my Rainbow Six Siege game to the correct email account? My username is Taky for both accounts.

When I created my u isoft account, it generated two accounts, and I am struggling to find the login for the one associated with my games. This is preventing me from playing ranked in Siege as I can't activate two-step verification. Although I have two accounts listed, I am unable to access the one not connected to Steam auto-login. I need assistance to retrieve the login for the lowercase "meme" account and then delete the uppercase "MEME" account. The account names indicated are "drmeme420" and "DrMEME420."

I have been enjoying playing this game regularly and recently received Clash from the holiday Alpha Pack. While I understand characters may be undergoing changes, I prefer not to play shield operators as they affect my gameplay experience. I primarily play casual and enjoy the challenge of random operators being assigned. I would appreciate reimbursement for Clash or the holiday pack, or simply having her removed from my account. Thank you for your assistance and happy holidays!

Hello, today I created a new account. I have been playing R6 on Steam for 4 years on my main account but forgot the password. I've spent money on DLCs, packs, and Year passes. Now, when I tried to play, it said, "There was a problem authenticating the owner of this product." Both my Uplay and Steam accounts are linked with the same email. I have over [redacted] hours of gameplay and would like to retrieve my items to avoid spending more money. My main account is Skull_MMTGS, and the new account is Skull_CORP.

I am seeking assistance with an issue in Rainbow Six Siege. I kindly request the removal of the ban imposed on my account. Additionally, I would appreciate some form of compensation for the time and MMR points lost due to this issue. Earlier, I was playing games with my friends for a couple of hours. I was the lobby host and initiated a matchmaking queue. However, we had to pause because one of my friends was not yet present. Subsequently, I restarted my game as it kept disconnecting me when my friends tried to host. After resolving the technical difficulties, we began a match. Unfortunately, during the game, I received a message stating that I had received an abandoned penalty and was banned from matchmaking for 30 minutes. This ban was unexpected as I did not intentionally abandon any game. Surprisingly, my friends in the same lobby did not face the same penalty.

I recently purchased Hibana, Valkyrie, Caveira, Frost, and IQ in Rainbow Six. However, I encountered an issue where Valkyrie, Hibana, and Caveira disappeared, prompting me to purchase them again. Oddly, I received Caveira in the Christmas pack, even though I already owned her when I initially purchased her before she vanished. I would like assistance in recovering my operators and receiving a new Christmas pack for compensation. My Xbox account is GoS Tylow. Your help in resolving this matter would be greatly appreciated.

I encountered an issue while installing my game. After installing, I logged into Uplay but had to switch emails for Rainbow Six Siege due to issues with 2-step verification emails. However, after doing so, I couldn't load the game and received an error about ownership. My friend gifted me the game, and now I'm unsure how to proceed.