Ubisoft Customer Service Issues

I'm having trouble accessing my account because I used my old email address, which I've since deleted. I'm trying to update it to my new email address, but the system is asking for a 6-digit code I can't provide. Details: First name: Batuhan Last name: Şirin Username: GauntrOD Old email: [redacted] New email: [redacted] Date of Birth: 21.05.[redacted] Country: Turkey.

About a year ago, I bought the Year 1 Operators Bundle. Everything has been fine until now. When I logged into Rainbow Six about 30 minutes ago, I noticed that Capitão, Echo, Buck, Blackbeard, and Frost were missing. I still have Hibana and Caveira since I purchased them with renown. I would appreciate it if my operators could be restored or refunded. Thank you for your help in resolving this.

On Friday, the 14th, I received a notification from Steam informing me of a $50 refund for a card due to payment issues caused by the sender. Later, I received $[redacted] from another friend to purchase R6 credits on Rainbow Six: Siege, but Steam automatically used the $50 first, resulting in a refund of the credits. I contacted Steam and Ubisoft on the same day to address the issue, which led to my account being locked over suspected fraudulent activity. After Steam clarified the situation, I provided evidence to them. Despite having two live chats with Ubisoft, my case seems to be stagnant for the past 4 days. I am concerned about the potential lasting effects of a fraud charge on my account and have reached out through various channels to resolve this quickly. I hope for the removal of the fraud charge, as it could lead to a permanent ban, but at the very least, I seek acknowledgment and progress on my case from Ubisoft.

My main Xbox account is Sup3riorWON, and my son uses the linked account EleventhChimp02. I purchased the R6 Deluxe game digitally in Nov [redacted], which included the Year 1 Operators. Subsequently, I bought the Year 4 season pass on Sup3riorWON, and all content transferred to EleventhChimp02. On 2/17, the Year 1 Operators disappeared from EleventhChimp02 despite showing purchased in the app. I have tried reinstalling the DLC and the game without success. The Year 4 operators reappeared after the same process, but the issue persists with Year 1. Your assistance would be greatly appreciated.

I purchased the deluxe edition of Rainbow Six Siege, and I have been able to use the operators that came with it for a while. However, recently, all the operators included in the deluxe edition have been removed from my account, and now I have to buy them with renown. Normally, this wouldn't be an issue, but each operator costs 10,[redacted] renown, and I am saving up for the new operators that will be released. I kindly request either a refund of the $12 I spent on the deluxe edition or the restoration of the operators I lost access to, which are Buck, Blackbeard, Capitão, Hibana, Frost, Valkyrie, Caveira, and Echo. These are the specific operators that I randomly lost access to.

I own Far Cry 5 on PS4 in disc format. I recently purchased various DLCs and skins for the game through the PlayStation Store. However, although they appear in my items, I am encountering issues when trying to download them. Whenever I attempt to download the purchased content, I am redirected to the store and faced with an error message stating "cannot find application."

I purchased the ultimate edition of Ubisoft's "Rainbow Six: Siege" in September of last year, a purchase over $[redacted]. My wife and I intended to gameshare it between our two Xbox Ones to access all released content up to the most recent season. We did this for nearly 6 months, and she has become a big fan, even investing extra money in her favorite characters. However, last night, she found those characters inaccessible. After researching online, she discovered that Ubisoft decided to restrict shared content since they never intended much of it to be shareable. This change affects many players who enjoyed this feature for years, feeling betrayed by the gaming company. I was planning to buy the next year pass, but now I'm reevaluating my support for Ubisoft due to these unexpected changes impacting players.

When I was young, I had my parents help me create an Ubisoft account on my PlayStation when I was thirteen. I mistakenly used the email [redacted], which isn't my main email, and not even a real one. Surprisingly, it worked in [redacted], and over the past three years, I accumulated 18 Ubisoft games. Although I can still play on my PS4, I can't log into my account on the Ubisoft website, hindering my ability to connect Twitch Prime. My main concern is retaining access to my account, as I'm unable to change the invalid email. When creating the account, my parents and I were new to online processes. My PSN account linked to the Ubisoft account is wallRD, and my email for it is [redacted], with the password set as Tiger2004. I hope to resolve this issue without losing my progress and items amassed over the years. Thank you for your assistance.

I have encountered a frustrating issue with launching games from the Epic Games store that require the Uplay launcher. The process of updating through Uplay has been extremely challenging, with the download stopping and starting randomly, significantly extending the update time. Despite having a good internet connection, downloading a 40GB update has been a struggle. I am disappointed in the lack of seamless integration between platforms and the update experience. I hope this feedback is helpful in addressing these issues. Thank you.

I am an 84-year-old chess player who recently received a Ubisoft Chessmaster Game Grandmaster Edition as a gift. Due to needing breaks during the game, I prefer playing against the computer. I am seeking assistance with understanding how to activate a time clock on the computer screen and how to pause the game to take breaks. Having these features will help me finish games without being timed out. I would also appreciate guidance on utilizing other features of the game. Is it possible to purchase an instruction manual for further help as I am not very computer savvy? Thank you for any help you can offer. - Mr. Haverstraw

I have inquiries regarding the Rainbow Six Siege products you offer, particularly the collectible Siege figures. I am looking to complete my collection with all available figures from Series 1 and 2. Could you please provide information on the release dates for Series 3 and 4? Additionally, I am searching for the Lesion and Mira DLC coded figures, but have been unable to locate them. I am also interested in the golden figures, specifically Caviera, Glaz, and Valk. However, I have only come across these at high prices. Are there more golden figures available besides these three? If you have any of these figures in stock, I would greatly appreciate it if you could inform me, as I am eager to add them to my collection - both the golden ones, the DLC coded ones (specifically Lesion and Mira), and the upcoming Season 3 and 4 chibi releases.

Hello Ubisoft team, I've been attempting to reach out to you but have been struggling to find a New Zealand phone number to avoid excessive calling fees. I'd appreciate if you could provide me with an extension and a local phone number where I can seek assistance related to my issue. A few years ago, I purchased Trials Fusion on my Ubisoft account while using a friend's computer, who was logged in automatically at the time. Upon buying it on Steam, the game merged onto his account, Undead-Pizza, instead of mine, Mug-1. I am unable to play as a result. Could you please transfer the game from Undead-Pizza's account to mine? I'm looking forward to your prompt response. Best regards, Max

While playing Rainbow Six Siege on my PS4, I encountered a frustrating issue with my user profile that led to me potentially losing all my progress. After reopening the application, I received an alarming message warning me of this consequence. Unfortunately, I confirmed it by mistake and was taken back to the beginning of the game. The thought of losing three years of dedication is disheartening. I wonder if others have experienced this and if there is a way to recover my account. For more information about my PS4 account, you can refer to: PSN: WHINO- Joined: 25/5/[redacted] If necessary, I can provide my password. I would appreciate the opportunity to discuss this matter with Ubisoft staff directly.

Yesterday, during a ranked game with a friend, my game froze, and moments later, I was disconnected from the match. I decided to reset my console to fix the connection issue. However, upon reconnecting to Rainbow Six Siege servers, I was surprised to find I had received a 24-hour ban for a problem that was not my fault. I reached out to Ubisoft support yesterday but have yet to receive a response. With only 7 hours left on my ban, I kindly request the removal of this unintentional sanction so that I can continue to enjoy the game without the worry of facing similar sanctions in the future. Thank you.

I purchased the base game Anno [redacted], and later I bought the Season Pass 3 DLC Botanica Passage and Submerged. When trying to activate these DLCs to play, although they show up in my account and games, upon clicking them to get the activation codes, the codes are missing. I have sent several emails, but have not received any help from you. I am requesting the 3 codes that you need to provide me with and send them to my email. If you do not send me the missing codes, I will ask for a refund for the 3 DLCs I purchased, and the refund will be requested by my lawyer. You have assigned the number [redacted]6 to my case. My account name is juma305, and my email on Uplay is: [redacted] I am awaiting the immediate codes to activate the 3 DLCs. - Guerrieri Cristina

Ho acquistato il gioco base Anno [redacted] e successivamente il season pass con i 3 DLC Botanica, Passaggio e Sommersi. Non appena provo ad attivare i DLC nel mio account, li vedo nella lista dei giochi ma non riesco ad ottenere i codici di attivazione necessari. Nonostante diversi tentativi via email, non ho ricevuto assistenza. Vi prego di fornirmi i codici mancanti tramite email. In caso contrario, sono disposto a richiedere un rimborso per i DLC acquistati e coinvolgere il mio avvocato. Il mio caso è il numero [redacted]6 e l'account è juma305 con l'email [redacted] su Uplay. Attendo con urgenza i codici per attivare i 3 DLC. - Cristina Guerrieri

I purchased the Anno [redacted] base game. Then, I bought the Season Pass with 3 DLCs: Botanica, Passage, and Sunken Treasures. When I try to activate these DLCs in my account, they appear in my games library, but clicking on them for activation codes doesn't work. I have sent several emails without any help from you. I request the 3 missing codes to be sent to my email. If you don't provide the codes, I will ask for a refund for the 3 DLCs, and my lawyer will handle it. My account name is juma305, and my Uplay email is [redacted] Please correct the email to [redacted] and not [redacted] as it is wrong. My case number is [redacted]6. I am waiting for the activation codes promptly. Thank you. - Cristina G.

I queued for about two minutes, and then the game put us into a match with a message saying “reconnecting to ranked match.” Despite being ahead 4-1, we lost 4-5 in the end. Upon receiving the MMR, it was displayed as unranked, placing me back at [redacted] MMR where I began this season. I lost over [redacted] MMR due to this issue and dropped from Plat 2 to Plat 3. Achieving Plat 1 now seems impossible because of the MMR loss. I put in a lot of effort to climb, and it's frustrating to see it go to waste because of one glitch. Additionally, after winning matches, the game sometimes displays "synchronising data" but doesn't update my MMR as expected. I hope to receive the MMR that reflects my efforts accurately.

Hello Uplay, This afternoon, I purchased the game Far Cry New Dawn via Steam. Upon launching, Uplay prompted me to enter my details. I had to reset my password as I could not remember it. I received an email with a link to reset my password, which I followed, entering a new password and updating it. Despite several attempts, when trying to login to Uplay with the new password, it keeps saying my email address or password is incorrect. I find this strange since the password reset link worked, indicating that the site recognizes my email address but not during login. Could there be an issue with Uplay recognizing my email? Your prompt response would be appreciated, as per Steam, I have played for 81 minutes already.

I downloaded Silent Hunter 4 but encountered issues with it not working properly. When attempting to uninstall it to download again, I received an error message stating some files could not be deleted. Now, I am unable to reinstall the game, and none of my other Ubisoft games are functioning correctly either. When I click on Play, nothing occurs. I suspect a necessary file for the game's startup may have been unintentionally removed. How can I resolve this issue and get my games running again?