I used a $** OFF coupon that UberEats sent me. It had * conditions on the coupon:*- ord...
GetHuman-at_touma's customer service issue with UberEATS from May 2021
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The issue in GetHuman-at_touma's own words
I used a $** OFF coupon that UberEats sent me. It had * conditions on the coupon:*- order more $***- order in NY and NJ*- order must be delivery.**I placed an order that satisfied all * conditions. UberEats said they will not honor the coupon, because the delivery was made by the restaurant staff itself, and not by UberEats. How am I supposed to know what arrangements UberEats did with the restaurant behind the scene? When I order 'Delivery', I have no way of knowing who delivers what. Nothing in the coupon description disclosed that there are * kinds of deliveries, some of which apply with the coupon and some do not.
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