To whom it may concern**On **********, I purchased a service from UberEATS.**I currentl...

GetHuman-hearnemi's Refund issue with UberEATS from October 2019

Help with my UberEATS issue
First: share to improve GetHuman-hearnemi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hearnemi may need:
Name, Email address, and Phone number
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-hearnemi's own words
To whom it may concern**On **********, I purchased a service from UberEATS.**I currently have $*.** account credits, when I order using the account credit it still takes the full amount in money as well as the applied account credits leading to spending more than required (product price * credits instead of product price - credits). I contacted UberEATS regarding this and they denied it and said it was a holding fee. I attempted today to purchase something using my credits, and removed *.** from the entire price in my bank account. It declined and required me to have the full amount in my bank account.**I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.**Reimburse me all the account credits used to purchase meals via UberEATS to my bank account.**If I do not hear from you within * working days, I will lodge a formal complaint with NSW Fair Trading and*or report my issue to the ACCC.**You can contact me about this complaint via email at *****@***.com or call me on ********** during business hours.**Thank you for your assistance in this matter.**Regards*Mitchell Hearne

GetHuman-hearnemi did not yet indicate what UberEATS should do to make this right.

How GetHuman-hearnemi fixed the problem

We are waiting for GetHuman-hearnemi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund issue
Reported by GetHuman-hearnemi
Oct 6th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 116775 others
0 customers following this


GetHuman-hearnemi started working on this issue
Oct 6th, 2019 11:36am
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 8th, 2019 4:14pm
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 9th, 2019 1:35pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians