To whom it may concern**On **********, I purchased a service from UberEATS.**I currentl...

GetHuman-hearnemi's Refund issue with UberEATS from October 2019

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The issue in GetHuman-hearnemi's own words
To whom it may concern**On **********, I purchased a service from UberEATS.**I currently have $*.** account credits, when I order using the account credit it still takes the full amount in money as well as the applied account credits leading to spending more than required (product price * credits instead of product price - credits). I contacted UberEATS regarding this and they denied it and said it was a holding fee. I attempted today to purchase something using my credits, and removed *.** from the entire price in my bank account. It declined and required me to have the full amount in my bank account.**I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.**Reimburse me all the account credits used to purchase meals via UberEATS to my bank account.**If I do not hear from you within * working days, I will lodge a formal complaint with NSW Fair Trading and*or report my issue to the ACCC.**You can contact me about this complaint via email at *****@***.com or call me on ********** during business hours.**Thank you for your assistance in this matter.**Regards*Mitchell Hearne

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UberEATS

Refund issue
Reported by GetHuman-hearnemi
Oct 6th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 116775 others
0 customers following this

Timeline

GetHuman-hearnemi started working on this issue
Oct 6th, 2019 11:36am
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 8th, 2019 4:14pm
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 9th, 2019 1:35pm

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