To whom it may concern**On **********, I purchased a service from UberEATS.**I currentl...

GetHuman-hearnemi's Refund issue with UberEATS from October 2019

Help with my UberEATS issue
First: share to improve GetHuman-hearnemi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hearnemi may need:
Name, Email address, and Phone number
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-hearnemi's own words
To whom it may concern**On **********, I purchased a service from UberEATS.**I currently have $*.** account credits, when I order using the account credit it still takes the full amount in money as well as the applied account credits leading to spending more than required (product price * credits instead of product price - credits). I contacted UberEATS regarding this and they denied it and said it was a holding fee. I attempted today to purchase something using my credits, and removed *.** from the entire price in my bank account. It declined and required me to have the full amount in my bank account.**I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.**Reimburse me all the account credits used to purchase meals via UberEATS to my bank account.**If I do not hear from you within * working days, I will lodge a formal complaint with NSW Fair Trading and*or report my issue to the ACCC.**You can contact me about this complaint via email at *****@***.com or call me on ********** during business hours.**Thank you for your assistance in this matter.**Regards*Mitchell Hearne

GetHuman-hearnemi did not yet indicate what UberEATS should do to make this right.

How GetHuman-hearnemi fixed the problem

We are waiting for GetHuman-hearnemi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund issue
Reported by GetHuman-hearnemi
Oct 6th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 116775 others
0 customers following this


GetHuman-hearnemi started working on this issue
Oct 6th, 2019 11:36am
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 8th, 2019 4:14pm
GetHuman-hearnemi indicated the issue is not fixed yet.
Oct 9th, 2019 1:35pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians