Uber EATS Customer Service Issues

I placed an order for food totaling $31. The delivery driver mistakenly went to the wrong location and requested additional payment to deliver to the correct address. Unfortunately, I was unable to provide the new address as I lost contact with the driver. The order was marked as 'complete' on both the app and computer, despite not receiving my food. I am seeking either redelivery of the original order or a refund of $31.80. The interaction with the driver was challenging. He insisted on more payment without considering my attempts to provide the correct address. My Uber Eats account is associated with the phone number [redacted] for verification of the order and its inaccurate 'delivered' status.

Last night, I ordered from McDonald’s through UberEats. During checkout, an error message appeared, so I refreshed the app and replaced the order successfully. Later, I discovered that the first order, which had the error, actually went through, resulting in a double charge of $31. Quickly, I canceled the duplicate order. However, I have not received a response despite reaching out to UberEats multiple times. I am eager to obtain a refund for the overcharged amount.

I placed an order last night expecting it to pick up from my location like Uber, only to realize it used my previous address. I contacted the driver, who agreed to deliver to me after contacting customer service. However, Uber Eats informed me they couldn't assist over the phone, suggested filing a complaint, and abruptly ended the call. The app constantly displayed "sorry for the delay." I am requesting a refund and recommending improvements to your system.

Yesterday, I encountered an issue with my order #891CC, and I lodged a complaint about it. The dessert took longer than expected, the portion size was inadequate - as evidenced by the picture I attached to my complaint - and it was undercooked. Due to the severely undercooked cookie dough, I had to discard it, so I am seeking a complete refund. Today, in the evening, I finally received an email from UberEats customer service, and they were entirely unhelpful, stating that I cannot receive a refund. Despite my repeated attempts to escalate the issue and speak to someone else, the responses I received were all unhelpful and repetitive. I have never experienced such frustration with customer service before. There is no contact number provided, and the online representatives seem clueless and impolite. I am adamant about not paying for food that I never consumed and insist on a full refund.

I recently experienced an issue with a large Uber Eats order that resulted in an overdraft on my account. I will contact customer service during their regular hours. Upon reviewing my balance, I noticed a double charge for the order totaling -[redacted].68. The order was disappointing as it arrived in poor condition with most items ruined. One person even got sick from the food. I am seeking a refund promptly due to the poor quality and service. Despite the delivery driver being efficient, the overall experience was unsatisfactory. The double charge has caused frustration and will impact my future use of Uber Eats. I plan to call at 10 a.m. to address this issue immediately. It is essential to resolve this matter as I am a frequent user of your service. Your cooperation in processing this refund is greatly appreciated to avoid further escalation.

I recently placed an order on Uber Eats using a 10AED promo code for a McDonald's meal totalling 10.50AED. Despite selecting cash on delivery, I was unexpectedly prompted to provide my card details, which I reluctantly did. To my surprise, Uber deducted 25AED from my Liv card, in addition to collecting 4.50AED in cash upon delivery. I am perplexed by the extra charge and would appreciate any insights or assistance regarding this matter. If necessary, I can share a screenshot of the transaction if you contact me via email. Thank you. Uber Account: Cruz Faye

I attempted to create an Uber Eats account using my phone number, [redacted]. However, upon entering the provided OTP, I was informed that the account already exists. I proceeded with the "forgot password" option but was prompted to enter a registered email that I do not have knowledge of. I am uncertain who created the existing account with my number. I seek assistance in creating a new account with this number as it is linked to my Paytm. Kindly provide a solution.

Subject: Complaint Regarding Prolonged Pre-Authorization Payment Good afternoon, I hope this email reaches you in good health. I need to address a complaint about your company regarding the situation where a pre-authorization payment has been held for over 4 days. While I understand the necessity of pre-authorization payments, it is concerning that it has not been released within 24 hours as expected. I have attempted to seek assistance through the in-app support but have only received automated responses, which is unacceptable. This issue requires immediate attention. On September 30th, I made an order with the reference number #837E2. Subsequently, two transactions appeared on my account, with one still pending, resulting in a deduction from my available balance. I have already contacted both my bank and PayPal regarding this matter, and they have indicated that the responsibility to cancel any pre-authorization payments lies with your company. I urge for a prompt resolution since your company is accountable for these transactions, not the bank or PayPal. Please address this pre-authorized transaction promptly. Regards, A.

I recently placed an order on Uber Eats, and there was an item on the menu that showed the price as $0.00. When I selected it, the total changed to $8.00. I applied a 20% off promotion to my order before placing it. The restaurant contacted me to say they couldn't fulfill the order because the item marked as $0.00 was actually $11. I had to cancel my order, losing the 20% discount I applied. I'm disappointed as I was looking forward to the meal and now I'm very hungry. I would appreciate it if I could have the 20% discount reinstated, as the situation has left me feeling upset. 😡

I ordered a bacon Big Mac meal without onions, but unfortunately, it had onions in it. This has been an ongoing problem as the drivers are not following the special instructions for my orders. Despite contacting McDonald's multiple times, I was promised a refund or free food, but when I try to claim it, I have to pick it up myself. It's frustrating because the mistakes were made by the drivers, yet I have to take time out of my day to rectify them. Over the past year, my boyfriend and I have lodged numerous complaints about this issue.

Last night, my partner and I attempted to order 2 large HSP - lamb from Highway Eats. Unfortunately, the app kept encountering a server error during the ordering process, resulting in unwanted items being added to my order. Even though I have ordered from there before, a message appeared stating that the location was too far for delivery. Additionally, the meals I tried to order changed to kebab and chicken and chips without my consent. To resolve this issue, I switched to my partner's phone to place the order, but encountered the same problems. After about 20 minutes of persistence, we were eventually able to order the HSPs. Strangely, my phone started receiving notifications that the order had arrived while I was still eating the HSPs. I have been charged multiple times for the same order, including items I did not request, as well as a delivery fee. I am seeking clarification on why these errors occurred and what can be done to address this situation. I hope to receive a response soon so that I can continue ordering from Highway Eats in the future.

I am writing to address a concerning experience I had with Uber Eats. On September 7, [redacted], I placed an order #303E8 at Five Guys for $6.94 at 2:54 pm. Then on September 11, [redacted], I made a purchase at Carrabas with order #61A14 for $7.08 at 3:22 pm. I cancelled both orders and was not informed of any charges. Despite placing corrected orders, I later discovered I had been charged for the canceled orders without warning. This issue escalated when a $20 credit for referring a friend was not refunded upon canceling another order at Carrabas. Uber Eats' customer service was unhelpful, claiming the charges were out of their control. They only alerted me of the charges weeks later through email. This miscommunication and lack of resolution has left me dissatisfied. I urge Uber Eats to rectify these situations promptly as I am considering using alternative food delivery services going forward. Thank you for your attention to this matter. Sincerely, HW

On September 25, [redacted], at 9:29 am, two orders were placed on UberEats in London. The amounts were £16.10 and £12.50 each and were charged to my Barclays Bank Visa debit card ending in ..[redacted] under the name Mrs A F Bromley-Martin. These transactions were fraudulent, and Barclays Bank has declined both payments. I kindly request the name/s and address/es to which these orders were to be delivered for each transaction to identify the fraud perpetrator. Thank you, Anna Bromley-Martin.

Hello, I'm concerned about the delivery experience I had recently. The delivery driver seemed to be handling multiple orders at once, causing delays in receiving my food. The driver's route resulted in my food getting cold by the time it reached me. This has happened multiple times before, and I have not received a full refund for the inconvenience. I hope this issue can be addressed and resolved promptly.

I recently ordered from Sam's Chicken in Tottenham, London, taking advantage of a buy one get one free offer on wraps. Due to a misunderstanding, I accidentally ordered two wraps instead of one, thinking one would be free. When I called the restaurant to rectify this, they adjusted the order to just one wrap and one free wrap. However, I still ended up with four wraps. To resolve this and get a refund, I was directed to contact Uber Eats for assistance. It would be greatly appreciated if my account could be refunded £4 for the extra wrap. Thank you for your help.

I have noticed 2-3 unauthorized charges and 1 suspicious credit on my bank statement between 9/27/19 to 9/30/19. I want clarification on these transactions as I am not affiliated with Uber and have never used their services. I have already informed PNC Bank about the fraudulent activity. Kindly reach out to me promptly for further details, as I may need to involve the authorities in this matter. Thank you, Susan B.

I placed an order on Uber Eats on September 27th, amounting to Rs73. Unfortunately, my order was not delivered, and the payment was deducted from my card. Despite contacting their support team, I have not received the refund as promised. I am unable to reach their customer service through phone or email. I kindly request a prompt resolution to this matter to avoid further actions.

I am experiencing multiple problems with Uber Eats, and it is quite frustrating! Firstly, my order was sent to the wrong address without any confirmation. There was no payment confirmation, and I noticed that it jumped to someone picking up my food without my confirmation. When I tried to seek help, all the instructions were in Spanish instead of English. I made sure the app was up to date, so that wasn't the issue. Furthermore, when I tried to call the driver as advised, the phone number did not appear until after she had already picked up the order. I spent $20 and received nothing in return.

I reached out multiple times via email and through the "Help with a Past Order" section about an order I made on 9/24/19 to Mama's Daughter's Diner at [redacted] W Main St, Lewisville, TX. The delivery was meant for [redacted] Summit Way, Lewisville, TX, at around 9:20 AM. The initial charge was $55.79, with a $10.48 refund for missing items. My concern was that despite scheduling the delivery for noon, it arrived at 9:40 AM. I promptly contacted support for guidance on a solution, but the first response came after 3 PM, too late for my Noon meeting. The incomplete response only addressed the missing entree. I carefully confirmed the delivery time before placing the order and had intended it for lunchtime. I've requested a resolution for this inconvenience, as I had to improvise last-minute arrangements for my meeting due to the early delivery. A full refund of $45.31 is the reasonable solution. Despite multiple follow-ups with UberEats, I have received no reply, which is disappointing.

Yesterday, I placed a food order around 4:00 p.m. with an expected arrival time of 15-25 minutes. The latest arrival time indicated was 4:40 p.m. Our driver, identified as James, did not depart until approximately 7:15 p.m. By then, we had already obtained alternative meals. Subsequently, the order was reassigned to a different driver, and the food was delivered after we had eaten. Upon delivery, the food was cold and missing several items from our request. Unfortunately, the poor service experience led us to not consume any of the items. Additionally, we encountered difficulties canceling the order or establishing contact with the driver throughout the ordeal.