Uber EATS Customer Service Issues

I had an unpleasant experience with my Uber delivery driver, Abdulkhader, in Brisbane. I am disappointed as I ordered $70 worth of food, but he mistakenly left it a few streets away and abruptly ended the call while I was directing him. When I went with a friend to the location shown on the app, my food was missing. I feel frustrated and upset about this incident and would appreciate a refund for the order.

This delivery is taking over an hour, and the driver seems to be going in circles between different campuses near me. I'm frustrated and don't know what to do. I'm considering canceling my order, but I'm unsure how. The delay is unacceptable, and I feel uncomfortable. I want to cancel the order and request a refund as I am extremely upset with this situation.

I've been using Uber Eats for a while now, but I'm frustrated because I haven't received many promotions. Despite being a frequent customer, I hardly get any vouchers, unlike my friends and family who rarely use the app and get offers like free delivery and $30 off. It's disheartening to feel overlooked as a loyal customer while new users seem to be getting all the good deals. I'm quite disappointed with this situation.

I am frustrated with the service provided to me. Three different drivers were assigned to pick up my order placed an hour ago, but none of them have picked it up. The restaurant confirmed that my order is ready but remains untouched. I do not want to pay for a cold breakfast that I did not receive, and I want the order cancelled immediately. I believe neither I nor the restaurant are at fault for this issue. I request a full refund, regardless of whether the order is eventually picked up. The level of service I have received is disappointing.

Order Number A882A - McDonald’s I would greatly appreciate it if you could reach out to me at ([redacted]) [redacted]. I am contacting you about my order tonight, which occurred at 19:10. Upon my order's arrival, my hot chocolate had spilled all over the bag and onto my table. Additionally, my food was cold, and the driver was not very helpful. Although I understand he cannot solve the issue, he directed me to contact the restaurant. I have been experiencing difficulties trying to reach them due to a high volume of calls. It is important for me to speak with someone as I also need to address an incident that occurred last week. Thank you, Miss S Chaudhry

Hello, I would like to share my recent experience with Uber Eats. I placed an order around 10:00 pm, and after waiting for over an hour, the driver seemed to be stuck somewhere. Unable to reach them, I decided to go to McDonald’s to collect my order since they weren't moving. To my surprise, the driver arrived at my house around 1 a.m. I was disappointed as I not only had to wait but also had to incur extra costs for the trip to McDonald’s. Unfortunately, I couldn't cancel the order or contact the driver since they didn't acknowledge the order when it was placed. Thank you.

My mom recently joined the app and set up a new account. She spent 40 minutes trying to apply my referral code without success. Although she was about to head out to a restaurant, I advised her on how to save on delivery fees by using my code. Despite her efforts for nearly an hour, the code didn't work. Frustrated, she proceeded with her order to not waste more time. It's puzzling why the code didn't function, considering she just registered today. Her account is linked to the number [redacted]. Any assistance in recovering or applying the code to either of our accounts to remedy this inconvenience would be greatly appreciated. It's disheartening as I shared the app's savings with her, only for her to encounter this issue on her first app experience, leading to wasted time and money.

Yesterday, my family and I placed an order at "2 Fat Indians" Indian restaurant in Cottesloe, Western Australia around 5:00 PM. The website indicated a 40-50 minute wait time but estimated our delivery at 7:30 PM, which prompted us to cancel within seconds of ordering. Despite this, we were charged $[redacted].00 under the premise that the food was already being prepared. We later discovered that the time indicated was inaccurate. Subsequently, we placed an order elsewhere with a similar estimated waiting time and received it promptly by 6:00 PM. Our computer's system time, address, and timezone settings were correct. Please refund the $[redacted].00 to the PayPal account associated with our Uber Eats account due to this error.

On October 3, [redacted], I canceled my order immediately upon placing it to apply a promotion code. Despite the restaurant not having prepared any food during that short time frame, the company still charged me an $18 cancellation fee. Additionally, I discovered that I was unable to use the advertised promotion on the website and had to reorder the food. As a new user of Uber Eats, I was unaware that the promotion code was only valid if I referred a friend. I kindly request a refund of the cancellation fee under these circumstances. Thank you.

I encountered an issue while ordering food where one of my orders didn't process correctly, resulting in two orders being prepared. Despite multiple attempts to reach the restaurant to cancel one order, my calls went unanswered. Seeking assistance from UBER support proved unfruitful as the representative I spoke with was unhelpful and insisted I would still be charged, citing that the food was already being prepared. I explained the situation and expressed my frustration at being charged for an order caused by a technical glitch. The lack of support and inability to cancel one order despite my efforts left me feeling unfairly treated. The restaurant directed the delivery driver to have me contact UBER, complicating the situation further. I am dissatisfied with the handling of this matter and request a refund for the duplicate order.

Hello, I received a promotional code via email for a $30 discount on my first Uber Eats order and the opportunity to receive [redacted] free deliveries if I ordered over the weekend. I carefully followed the email instructions and placed my order through the app, but unfortunately, the $30 discount was not applied. The full amount was deducted from my payment instead. I would appreciate it if someone could investigate this issue and credit the $30 back to my account. I made sure to comply with the instructions provided in the email as well as the Uber Eats app. This experience has left me confused as this was my first time using Uber Eats.

Dear Concerned Party, On 06/10/[redacted], I acquired a service through UberEATS. Currently, I have $6.95 in account credits. When I use these credits, the full amount is still deducted from my bank account, resulting in me spending more than necessary. UberEATS claims this additional charge is a holding fee, which I contested. Recently, I attempted to use my credits for a purchase, but the transaction declined, requiring the full payment from my bank account. I am aware that Australian Consumer Law guarantees that products and services should function as expected. I request reimbursement of all account credits spent on UberEATS purchases to my bank account. If I do not receive a response within 5 working days, I will escalate this matter to NSW Fair Trading and/or the ACCC for resolution. For communication regarding this issue, please reach me via email at [redacted] or by phone at [redacted] during business hours. Thank you for your attention to this matter. Sincerely, M.H.

I placed an order for food that I never received. My phone only rang once for a very short time, so I missed the call. I searched for the delivery driver outside my house, but no one arrived. About 30-40 minutes later, I received a confirmation text on the Uber app stating that my order was delivered, which was not true. I tried to contact customer service, but they did not support me. I feel like I was misled by Uber Eats and I am not going to easily let this go. I am requesting a full refund. Thank you.

Last night, I placed an order for Moji Chinese in Newcastle Upon Tyne using the Uber Eats app. Despite ordering at 8:22 pm with an estimated delivery time of 9:15-9:35 pm, I encountered issues with tracking as the restaurant used its own driver. After requesting an update with no response, I called the restaurant at 9:45 pm and was informed my order was en route. Following up after discovering the restaurant closed at 10 pm, I was assured the order was on its way but faced further delays. Despite contacting them repeatedly until 11 pm and being told to seek a refund the next day, I was shocked when a staff member criticized my English proficiency, which is my first language. This morning at 12:15 pm, when I called to discuss the ongoing problem, my call was abruptly disconnected. Despite multiple attempts, there has been no delivery or communication about my order.

I placed an order for malpua from Kulhad on 26th September and consumed the items totaling Rs. [redacted]. Despite having proof of the transaction in my MyGate app linked to Uber Eats, your platform indicated that the order had been cancelled. To resolve this issue, I tried to re-order but was prompted to pay Rs. [redacted] through Paytm again. The app prevented me from making further purchases until this amount was settled. The delivery was meant for Sainath, yet the entry in MyGate displays Vijainath as the assigned courier. As a loyal customer, I believe in honesty and would not fabricate a claim over a trivial amount like Rs. [redacted]. I am perplexed why the MyGate app shows an entry if the order was supposedly cancelled. I urge you to cross-verify the mobile number with the delivery person, Vijainath, to clarify this discrepancy. I trust that you will address this matter promptly given the network complexities involved in managing deliveries. I can be reached at [redacted] or kindly provide a contact number for assistance. Your swift resolution is greatly appreciated. Thank you, Madhu.

Hello, I'm Zainab from Sri Lanka. On October 3rd, I placed a food order, but there was an issue with the booking resulting in two separate charges for delivery. Only one order was delivered, and the delivery person claimed to have attempted delivery for the second order. Initially, the delivery person called stating the order was not received, but upon checking my account, I saw the deduction without the order showing in the Uber app. Upon calling back, the delivery person declined the call. I hope to receive a fair resolution regarding this matter, as I did not receive the food despite being charged twice for delivery. Thank you 😊

I recently installed Uber Eats, but I didn't place any orders. Surprisingly, it deducted Rs. 73 from my account even though I didn't order anything. I attempted to pay online, but my Rs. 73 balance was deducted, which I find concerning. Please refund the amount promptly, or else I will need to escalate this issue further. You can verify that no orders were made on my account, yet the deduction occurred. Now, I am unable to place any orders as it indicates a previous balance, which is causing inconvenience. Your swift assistance in resolving this matter is greatly appreciated. Thank you.

We placed an order and only received part of it. Missing 3 Big Macs and a double cheeseburger! No contact number provided. Several items were missing, leaving us without dinner. The few chips we got were freezing cold. Only one item was refunded, but more than half the order was missing. I am requesting a full refund as this has caused arguments and ruined our Sunday, upsetting the children. McDonald’s is blaming the delivery service. My name for the order was George, and the address is 34 Lansdown Drive, E8 3EG. Please respond promptly to address this issue.

I accidentally placed an order and ₹[redacted] was deducted via Paytm. I tried to cancel immediately, but it was unsuccessful. I contacted customer service, requesting for the cancellation and they assured me it would be done but mentioned the refund was not possible as the order was placed. I insisted on the cancellation and explained their technical issue caused this mishap. They initially said I would receive a refund, but later emailed stating I wouldn't. I am frustrated by this situation and just want my money back.

I attempted to use the current Rugby World Cup promo for an order, but I did not receive the £5 discount as advertised. After placing the order, I promptly contacted Pizzalicious at TS5 6DY to cancel. Despite cancelling, I was uncertain if my payment would be refunded. Later, I successfully used the promo code to get the discount on a new order. However, when attempting to cancel the initial order, I encountered issues. I am requesting a refund of £10, as the food was not prepared for my first order and was possibly used for the subsequent order where I applied the promo code. My total expenditure was £10.30.