I am extremely frustrated. I am relying on uber eats and uber for my lifestyle recently...

GetHuman-tamwingh's Complaint issue with UberEATS from April 2019

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The issue in GetHuman-tamwingh's own words
I am extremely frustrated. I am relying on uber eats and uber for my lifestyle recently due to my broken leg. I ordered my breakfast this morning from Mcdonald’s and the driver, Hamid, with the licence plate CEXL*** refused to come to deliver my order. This is not the first time that this has happened to me. He called and claimed that the concierge wouldn’t let him come upstairs when it is not the case. My concierge asked him to park in the visitor parking lot as he parked in the fire exit of my building which is illegal. He called me multiple time asking me to meet him downstairs when I’m not able to do that due to my broken leg. He had a really bad attitude, saying I’m making it really hard for him, I’m making his job difficult. When he is the driver and supposed to deliver. Is this the customer service you are giving to customers right now? Especially with disabled customers. I called and they say that a refund cannot be issued as the driver waited for ** minutes. He didn’t “wait” for ** minutes, he tried to make me go downstairs for ** minutes. I didn’t get my food and didn’t get a refund. I am extremely disappointed and frustrated. And if this is not going to be solved, I’m afraid I’ll stay away from uber from now on. As this is not the first time this has happened and I’m not paying so much money for not receiving my food and getting yelled at by drivers.

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UberEATS

Complaint issue
Reported by GetHuman-tamwingh
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 66970 others
0 customers following this
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GetHuman-tamwingh started working on this issue
Apr 5th, 2019 3:44pm
GetHuman-tamwingh indicated the issue is not fixed yet.
Apr 5th, 2019 3:45pm
GetHuman-tamwingh indicated the issue is not fixed yet.
Apr 5th, 2019 8:41pm
GetHuman-tamwingh indicated the issue is not fixed yet.
Apr 6th, 2019 9:42pm

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