I made an order on Uber eats and accidentally hit confirm order before I double checked...

GetHuman2224879's customer service issue with UberEATS from February 2019

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The issue in GetHuman2224879's own words
I made an order on Uber eats and accidentally hit confirm order before I double checked the address. I am mediately under ** seconds called Uber eats to find out how to change the delivery address to the correct address I was told there was no way for them to do that and was not given any solution other than watch the app and hope you catch the driver in time. I told the woman on the phone that was terrible customer solutions and asked her To immediately cancel the order. She told me I would still be charged even though it was ** seconds after I confirmed the order. I told her that was absolutely terrible customer service for a company. When we got off the phone I rechecked my order and all of a sudden the booking fee was ** almost $** instead of the $*.** it was when I placed the order. This is absolutely absurd. I want the $**.** refunded and you may want to update The customer service rep’s on how to handle such calls by simply telling them there is a very easy way to change the address for an order on the app.
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Customer service issue
Reported by GetHuman2224879
Feb 17th, 2019 - 8 mons ago
I have an issue with UberEATS too
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Seen by 15 customers so far
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GetHuman2224879 started working on this issue
Feb 17th 12:24am