I ordered from McDonald's and my order was continuously delayed so I tried to cancel my...

GetHuman-pearcej's customer service issue with UberEATS from January 2019

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The issue in GetHuman-pearcej's own words
I ordered from McDonald's and my order was continuously delayed so I tried to cancel my order twice. Both times at the end of the phone call I was told my order was about to be picked up and to wait and it said on the app it was still being prepared. An hour after I ordered it it was still being prepared and though I was told my order was about to be picked up after that being untrue twice I chose to cancel my order. I feel I am entitled at least a partial refund for the wait and customer service. Though the people on the phone were helpful my order was continuously pushed back even after I told it would be on its way and I feel it is unfair that I am charged considering the circumstances.
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UberEATS

Customer service issue
Reported by GetHuman-pearcej
Jan 26th, 2019 - 3 mons ago
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GetHuman-pearcej started working on this issue
Jan 26th 5:29pm