We placed an order this evening that had a missing item and a wrong item. We complained...

GetHuman-orlaithk's customer service issue with UberEATS from January 2019

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The issue in GetHuman-orlaithk's own words
We placed an order this evening that had a missing item and a wrong item. We complained through the app which said they would be in contact over the next ** hours. We then spoke to the restaurant who said they contractually cannot refund or send us out for food and that we had to contact uber eats. We rang the number they gave us and the woman said she cannot help us remotely with non live orders and so we have to deal with having no food to eat and no refund whatsoever for the evening. This is wholly unacceptable and we would like to find out if we will be able to eat tonight at all.
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UberEATS

Customer service issue
Reported by GetHuman-orlaithk
Jan 13th, 2019 - 9 mons ago
I have an issue with UberEATS too
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GetHuman-orlaithk started working on this issue
Jan 13th 8:08pm
GetHuman-orlaithk indicated the issue is not fixed yet.
Jan 13th 8:08pm