I ordered from UberEats around two days ago, I ordered from a bakery. I hadn’t realized...

GetHuman-lcorz's customer service issue with UberEATS from January 2019

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The issue in GetHuman-lcorz's own words
I ordered from UberEats around two days ago, I ordered from a bakery. I hadn’t realized when placing the order that the default address was set to when I was hospitalized, that was the last time I had ordered from Uber. As soon as I placed the order mistakenly, the bakery accepted the order. In a matter of seconds the order was cancelled but I was still charged almost the full amount as if the food had been prepared. I ordered from a bakery, so they don’t need to prepare any of the food I ordered, it’s already in stock. Second of all, the restaurant did not lose any money in the matter of seconds that it took me to cancel the order. I do not think it is fair because I’m having a very hard time, working and not getting paid during the government shut down. And that money that was taken out with no food being delivered could’ve been used to put gas in my car. I want a refund, as no one lost money but me. The restaurant did not lose money, no driver had to be compensated as the order never made it out for delivery, and UberEats could’ve charged me the booking fee, not the whole **** charge for the restaurant.
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UberEATS

Customer service issue
Reported by GetHuman-lcorz
Jan 13th, 2019 - a mon ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman-lcorz started working on this issue
Jan 13th 6:29pm