I placed an order for UberEats at *:**PM got notified my order is on the way at *:** (n...

GetHuman-cantorem's customer service issue with UberEATS from December 2018

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The issue in GetHuman-cantorem's own words
I placed an order for UberEats at *:**PM got notified my order is on the way at *:** (not far from my house). The ETA was originally ** minutes and stated that Cheryl (the driver) is dropping off an order on the way. The ETA jumped up and down repeatedly for ** minutes and had remained at ** minutes as of *:**PM. At *:** i reached out to Cheryl via phone and she told me that the order before mine changed their address ******** everything up and that Uber would call me and inform me. I never received a call from Uber and I've waited well over an hour for my food. My order arrived at *:**PM and my food is now cold. **I would like to dispute this order. I am a loyal customer to Uber*UberEats so i am disappointed with how this was handled. It should not be allowed to drop off more than one order at a time allowing for one customers food to become cold in the process. I dont believe this is Cheryls fault, she apologized for the whole delay.

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UberEATS

Customer service issue
Reported by GetHuman-cantorem
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 39326 others
0 customers following this

Timeline

GetHuman-cantorem started working on this issue
Dec 22nd, 2018 10:10pm