Uber EATS Customer Service Issues

I placed an Uber Eats order on a Tuesday night for McDonald's, but I was very disappointed when my meal arrived. I had ordered two 10-piece chicken McNuggets with fries, along with a combo with sweet tea and another with Coke. Both combos were delivered with Coke drinks instead. As someone who used to be addicted to Coca-Cola, I was upset by the mistake. This has never happened to me before at this McDonald's location. On top of that, the delivery did not include any sauces, although each combo should have had four. Sauces are essential for enjoying McNuggets, and without them, my meal was ruined. Chicken nuggets should not be eaten plain! It was a frustrating experience, and I felt like my safety was disregarded because of the missing sauces.

My name is Jonathan Vargas and my number is [redacted]. I wanted to share my disappointing experience with Red Lobster's delivery service. Recently, I had to wait an excessive 45 minutes for an order for a customer named Ryan. After contacting Uber support to address the issue, we agreed that I would wait a bit longer for the order with the promise of compensation for my time. However, I was only compensated $2, which felt inadequate. Shortly after, I received another trip request nearby and accepted it. To my surprise, someone else arrived at the restaurant asking for the same order. When I checked the app, the order had disappeared. I contacted Uber support again to express my frustration and request further compensation for the time lost and the promotions I intended to complete that evening.

Hello, I placed an Uber Eats order tonight and eagerly waited for my pizza, but it took over an hour which was far beyond the estimated time. The delivery person chose not to bring the food to me after keeping me waiting in the lobby. I made multiple calls to assist him despite the inconvenience, especially since I am currently studying for exams. Despite texting him, each time he claimed to be here, I came out, but he wasn't. I had already invested money into this order, but it never arrived. The customer service representative only offered me five dollars after wasting my time and leaving me without food. As a regular Uber Eats customer, I expect better service. I believe at the very least, the cost of the pizza should be credited towards my next order due to this experience. Thank you, Gillian M.

My order was canceled just after the estimated time of delivery at 10:04, which was supposed to be 10:03. Even though I was only a minute late, I was still charged for the delay. It took more than an hour for me to find out my order was canceled, after messaging the delivery person to confirm the address and him saying he had arrived, even though he hadn't. I texted him asking where he was, but got no reply. This behavior is ridiculous, and as a regular customer, I am very disappointed. I don't have any other options at this point. It would have been better if your company had informed me earlier instead of making me wait for an hour only to not deliver. Please enhance your delivery system and avoid hiring dishonest individuals.

Hello. Over the past weekend, I attempted to place an order multiple times using three different cards. Although there were sufficient funds on each card, the transactions did not go through. I received no confirmation and did not receive the food. Surprisingly, one of the cards was just charged $42.28, in error, for an order from Nov 28th that had already been paid. This is the second problematic experience I've had with your service recently. I had a previous incident where the driver canceled my order and there was confusion with the restaurant. Please refund the $42.28 to the card ending in [redacted] promptly. I have removed this card from my account to prevent any further issues.

I recently placed an order with Subway, but unfortunately, the delivery was canceled without my receiving it. I provided clear and specific instructions to the driver over the phone on how to find my location, but he passed by without delivering and did not return. I believe I deserve a refund for this inconvenience. Despite my repeated attempts to contact him, the driver stopped responding. As I have been ordering from Subway daily during my lunch break with no prior issues, I find it unfair to be charged for a delivery that was not fulfilled due to the driver's failure to follow instructions. I kindly request a refund for this order.

My order was cancelled near my house, and it seems the driver kept my pizza. I have contacted UberEats to request the order I paid for, but they keep saying I wasn't charged, although my bank confirms the charge went through. Despite several messages, Uber has ignored me. I work hard and promised my kids a pizza. This was our only money, and now we can't buy groceries or anything else. The agents say the refund will take 3-5 business days, but my kids need food now. We are hungry and frustrated with the robotic responses. I just need some empathy in this situation.

I've had multiple occasions where I needed to contact Uber or use the app to report issues. Today, I ordered two sandwiches and chili from Firehouse Subs but only received one sandwich. Uber drivers should ensure all items are included in the delivery. I've had to file many complaints for missing food items. There is a better Firehouse Subs location near me that consistently prepares orders correctly. I suggest switching to Firehouse Subs Northwoods for more reliable service. Also, I had a bad experience with a burger from Sonic recently. I'm dissatisfied with being charged delivery fees and receiving subpar food. There are better establishments in my area that take pride in their food and service. I recommend partnering with restaurants that prioritize quality to avoid losing customers due to repeated order mistakes. I hope my feedback is taken seriously for future improvements. Thank you for your attention, and I look forward to a positive change.

Subject: Concern Regarding Recent Changes in the App Hello, I would like to address an issue that has been bothering me recently. This week, I observed that the boost feature has been removed from the app. I have been working with your platform for over 3 months, making every effort to provide the best service possible and continuously enhance my performance. Throughout this period, I have encountered only two instances where orders were not completed. One was at the client's request due to unforeseen circumstances, and the other involved waiting the mandated time at the given location. I take pride in maintaining a 99% approval rate from clients, with over 70 thumbs-up, and just one thumbs-down received on my initial days of delivering. I feel that the reduction in my earnings is unjust, particularly during the scorching summer days when I tirelessly navigate through the sun on a bicycle to deliver orders, sometimes to locations more suited for cars like from the city to Kangaroo Point, resulting in occasional feedback for late drop-offs. Nevertheless, I diligently fulfill all orders as expected. Although Uber Eats is a part-time endeavor for me due to its value, I am uncertain about continuing deliveries in such adverse weather conditions if the earnings remain inconsistent at around $13/$14 per hour. I sincerely hope for a reconsideration of this matter. Thank you, Pedro.

I recently placed an order with Lala's Argentinian Grill, but there was a mix-up with the delivery address. I tried to cancel the order as soon as I realized the mistake, but the cancel button disappeared from the app. I contacted customer service and spoke with Solomon. I explained the situation, emphasizing the time-sensitive nature of my request. Sadly, the process was slow, and when Solomon contacted the restaurant, he informed me that the food was already prepared and on its way. This seemed improbable to me because I ordered freshly grilled chicken, which wouldn't have been ready so quickly. When I inquired about a refund procedure or another person to speak to, Solomon mentioned there was no further assistance available. This whole experience was frustrating, and I am requesting a prompt full refund.

Hello, I'm Jannet from the corporate office of L.A Tan and Taco Maya. I wanted to address an incident involving one of our employees and a driver named Rafael, whose contact number is 1[redacted]. A customer ordered through Ubereats, and our employee mistakenly gave Rafael the wrong order. Despite trying to rectify the mistake immediately, Rafael did not return for the correct order and blocked our calls. We reached out to Ubereats but faced more issues. Rafael retaliated with threatening calls and inappropriate Google reviews, displaying unprofessional behavior. I hope to receive a prompt response to resolve this matter amicably. Thank you for addressing this concern.

I encountered a problem with my Uber Eats order. I placed an order, but the Uber driver cancelled while en route and took my food. Despite not being charged, this situation was unacceptable. I have the receipt with the driver's name but lack additional details to report his actions. In a separate incident, someone not affiliated with Uber Eats collected my order, confirmed by the real Uber driver and the restaurant staff. The restaurant mistakenly claimed I cancelled my first order, which is not accurate. I request a thorough investigation into these occurrences.

I'm from Madurai, Tamil Nadu. My name is Vijay. I recently placed an order with Heavens Park. Initially, I encountered difficulties changing the delivery address. After seeking help, I was advised to contact the courier once provided with their contact information to request the address modification. However, upon contacting the courier, I was told changing the location would raise suspicions and was given the option to cancel the order instead. I agreed to cancel, but was warned not to answer calls from customer care to avoid a supposed cancellation fee of Rs 43. To my dismay, I have now been charged Rs 93. This issue arose due to the unprofessional behavior of your service provider. I refuse to pay for this error. I am willing to pay for my food order, but I specifically requested cancellation as per your courier's advice, and now he is unresponsive.

Hello, My name is Shubham Gawande from Pune, and I own a restaurant named "Healthy Craving." On August 10, [redacted], I submitted all required documents to Mr. Rahul at Shreenath Corner, Hinjawadi Phase 1, Pune, [redacted]. However, after that, I have faced a lack of response and communication. Despite my efforts in reaching out via calls and messages, Mr. Rahul did not reply promptly. He later redirected me to Mr. Keven, who also assured me that the registration process would be completed within 45 days, but unfortunately, the situation repeated with no progress. I am puzzled by the delay and confused as to why my restaurant's registration is on hold, especially since I completed the documentation promptly. Despite assurances of registration within a specified timeline, there has been no concrete progress. I was among the first to complete the process with Uber Eats, yet newer restaurants seem to have surpassed me in being able to deliver. I seek clarity on the reasons behind this delay. Thank you, Shubham Healthy Craving

I am really confused about my account. I have ordered twice on the app, and both times I never received my food despite the app saying it was delivered. I am an Uber app user, and I have never encountered this issue before. There were no calls or knocks when the deliveries supposedly happened. This time, there is no record of a call or knock, just that it was delivered. Last time, it mentioned there was a call made, but not on my end. I have checked my address and number, and everything is correct. I am frustrated as I could have easily picked up the food myself. Last time it was undelivered; this time, it shows as delivered.

I recently ordered chicken fried rice from Food Plaza in Mohali, Phase-7. My order ID is CEFF7. I placed the order at 8:05 pm, with an estimated delivery time of 8:45 pm. The delivery kept getting delayed - first to 9:30 pm, then 10:25 pm, and eventually to 10:40 pm. After a total delay of 2 and a half hours, they asked me to have cash ready, only to cancel my order without notice. This experience left me without food for the entire time I was waiting. It was extremely disappointing and frustrating. I do not plan to order from them again and will advise others against it. I am considering escalating this issue to higher authorities due to the poor service I received.

I recently placed an order at a doughnut shop, and unfortunately, our order was missing a product when it arrived. When I contacted the shop, they mentioned that Uber had provided incorrect information. I requested a refund or to receive the missing product we had paid for. The staff member said a manager would call back, but didn't ask for my contact information. To make matters worse, the call ended abruptly. This incident has now occurred twice. Initially, we let it slide, but this time we decided to address the issue by calling. The conversation was unpleasant with someone in the background yelling. It's disheartening that this shop continues to mishandle orders and mistreat customers.

I created an Uber Eats account on around 11/16/18 during my trip to Wellington, New Zealand. My first order was from Basin Noodle House in Wellington. After the driver claimed the order wasn't ready, it was canceled. However, when I contacted the restaurant, they confirmed the order was prepared, but the driver never showed up. Uber Eats promised a refund after I reported the issue. When I expressed interest in still receiving the food, they advised me to reorder, only to find my account locked. Furthermore, Uber disabled my Uber driving services account without explanation. Despite this, I was charged $26.52 USD for a meal I never got. I kindly request a prompt refund and the reinstatement of my accounts. Thank you.

My restaurant was in the process of signing up with Uber Eats. Given the holiday season and our busy schedule, the timing to launch is challenging. The robo calls from Uber Eats have become excessive, often disturbing me with repeated notifications that we are not yet online, which is already understood. The frequency of calls, sometimes early in the morning or late at night, is highly disruptive. I am unable to reach out to my designated representative to address this issue, and the continuous automated calls are becoming frustrating. I own The Downtown in Red Bank NJ. If the relentless robo calls persist, I will have no choice but to cancel our partnership with Uber Eats. The excessive calling twice a day is not only annoying but also reflects poorly on your business practices. Kindly remove my number, [redacted], from your calling list immediately. Thank you, Daniel Lynch President, Danlou Properties, LLC Phone: [redacted] Email: [redacted]

On 9/16/[redacted], around 7:30 PM, I placed an order (#DDC13) on Uber Eats. I mistakenly entered the wrong address and tried to correct it immediately. Despite my efforts to contact the driver and update the delivery location, the driver went to the incorrect address and did not respond to my calls. This resulted in me not getting the food but still being charged $42. I have made multiple attempts to reach Uber Support through the app, email, Twitter, and phone, but have only received generic responses. I am frustrated as I followed all the necessary steps, but the issue has not been resolved. I just want a refund for the order that I never received.