Last Thursday, I placed an UberEats order, the same that I had done *-* days per week f...

GetHuman695461's customer service issue with UberEATS from November 2018

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The issue in GetHuman695461's own words
Last Thursday, I placed an UberEats order, the same that I had done *-* days per week for weeks. A portion of the order was not received. I contacted the restaurant who said they would handle their end, but to contact UberEats to send a driver back to deliver. I contacted UE. After a ** minute phone call, the lady told me there was nothing she could do that night, other than credit my account the amount of the portion not delivered. I could then go back into my account and place another order. I attempted that. The app and web page indicated that I no longer had an account. I called UE back and after a ** minute conversation, was told that the first customer service agent had terminated my account, and the second agent would not be able to help me. I was told to email at some time in the future. I attempted Friday, as I have today, to log into my account but I am still locked out, having the system say that I do not have an account. I am now growing more and more upset that: (A) My meal on Thursday was not complete, (B) I was locked out and continue to be locked out of my account, (C) Now that I am locked out of my account, I have no access to the refund for the portion of the meal that was not delivered. At no point in any of the phone conversations was there any attempt to compensate me for my time or loss, just offering to return the money for what I did not receive. I am no longer able to log into my account, making contacting customer service impossible. I would like to verify that my credit has been returned to me and not my account, which is not really my account since I can not log into it. I will then make the decision to bother with UberEats any further. There was zero consideration given to the chaos this caused my family.

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UberEATS

Customer service issue
Reported by GetHuman695461
Nov 19th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 31076 others
0 customers following this

Timeline

GetHuman695461 started working on this issue
Nov 19th, 2018 9:39pm

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