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The issue in GetHuman1568076's own words
This order was supposed to be delivered within **-** mins. Order placed at *:**. I called restaurant bc a delivery time hadn’t been sent and they said food was ready at *:**. Order was not picked up yet. I attempted to cancel order by *:** and Uber eats refused refund and at this time my dinner break was over. I purchased a new dinner from my job. Food delivered at *:**, nearly one hour after being ordered. Soup was ice cold. Very poor service and very unreliable. I was also assessed a delivery fee that was more than * times the customary charge as i have ordered from this restaurant frequently. Horrible experience all around.
GetHuman1568076 did not yet indicate what UberEATS should do to make this right.
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