I have placed an order for food delivery. the route the delivery driver was strange, he...

GetHuman-mariaves's customer service issue with UberEATS from October 2018

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The issue in GetHuman-mariaves's own words
I have placed an order for food delivery. the route the delivery driver was strange, he was driving off the route to my flat. the food came cold and after ** minutes when it takes ** minutes to WALK to the restaurant!! it takes ** minutes drive and its a straight road up until my flat. I have raised this with ubereats and they just reply that they will not refund me! how can u not refund a customer who received cold food and with a huge delay and their driver took a funny route to arrive? (obviously he was delievring elsewhere first!) and also how can u justify a ** minutes driving journey when it takes the same amount of time to WALK to the restaurant??? I WANT MY FULL REFUND , if not then definitely a refund of the delivery costs!!!

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UberEATS

Customer service issue
Reported by GetHuman-mariaves
Oct 22nd, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 25806 others
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GetHuman-mariaves started working on this issue
Oct 22nd, 2018 2:14am
GetHuman-mariaves indicated the issue is not fixed yet.
Oct 22nd, 2018 2:14am