Uber EATS Customer Service Issues

Dear UberEats Customer Services, I am writing to address the unsatisfactory experience I encountered with my recent order (Order Number #1045A) at McDonald's on Loughborough Marketplace. The order was confirmed, and the tracking process began; however, it was unexpectedly cancelled due to a lack of available drivers according to UberEats customer service, even though the restaurant was listed as open until 4 am. Despite attempts to resolve this issue with an email complaint from my partner ([redacted]), we received a generic response, which has left us feeling disappointed and unlikely to use UberEats again in the future. We are disheartened by the unprofessional handling of the situation and seek adequate feedback on this matter. Considering the circumstances, I kindly request to have my information removed from your databases as my trust in the services provided by Uber and UberEats has been compromised. Regrettably, I cannot recommend UberEats following this experience. I anticipate a prompt response to address the concerns raised. Sincerely, Rebecca F. [redacted] | [redacted]3

I placed an order last night and once I received the notification that the driver had picked up my food, I tracked her. I noticed she was heading in the opposite direction from my home, so I called her. She mentioned she had a personal matter to attend to before delivering my food. Despite the restaurant being a 7-10 minute drive away, it took her almost 45 minutes to deliver my order. When my food arrived, it was ice-cold. I contacted Uber Eats, but they advised me to reach out to the restaurant. I spent over $50.00 with them, and all I received was cold food. I explained to Uber that they could track my order and review the route taken, but they were not able to assist me.

I am disappointed with the driver's behavior towards me. I had not approached her closely, but she threw food at me. She seemed afraid of my 10-pound ESA animal, which caused distress to me, my family, and upset my children. The incident was upsetting and felt like an assault. I believe she should be held accountable for her actions, including paying for the littering fine in front of my house. This situation needs immediate attention. Please contact me at [redacted]. Thank you.

Dear UberEats, Thank you for your prompt response. I am writing to address a concerning issue with an order. I appreciate the clarification provided earlier, but I encountered multiple discrepancies causing disappointment. Upon learning that the restaurant acknowledged my accidental order, I contacted them directly. Initially, they indicated the order was prepared and awaiting pickup, despite my intention to collect it. Subsequent calls resulted in contradicting statements, with the restaurant claiming they cancelled the order and were not compensated by Uber. Given the conflicting information, I am uncertain of the truth. If Uber is compensating the restaurant, I fail to understand why I cannot retrieve the paid-for food. This situation has inconvenienced me greatly, sparking doubts about the integrity of both parties involved. I earnestly seek a resolution to this matter promptly.

I ordered a veg biryani last night, on October 12, [redacted]. The delivery boy and customer care tried to reach me several times, but my cell was on silent mode, so I missed their calls. After a while, I called back the number shown in the app, which was the delivery boy's number. He informed me that my order was canceled because I didn't answer their calls. I agreed, but then he asked me to come down to receive it. I went down, paid Rs. 60 instead of the Rs. 57 due, and he said he would inform customer care that I paid in cash. However, today when I tried to order from Uber Eats, it showed I owed Rs. [redacted] due to the canceled order. This experience was unprofessional and disappointing, leaving me very unhappy with Uber's services.

Hello, my name is David Johnson. I have encountered an ongoing issue while using Uber Eats. On multiple occasions, I have arrived at restaurants to pick up my order, only to be told that it has already been picked up or that it's canceled. This is frustrating because I received a text notification to collect the order and saw the customer's name and order number matching mine, along with my photo. I called Uber Eats support, and they advised me to cancel the order and move on while they escalate the matter to their technical team. This situation feels like a waste of time and money. I need guidance on how to address this problem effectively if it happens again. Your prompt attention to this matter is appreciated. Thank you.

I ordered food from The Château with a friend recently. The delivery driver called me but didn't bring the food up to my apartment as requested. Instead, he left it at the front desk despite being instructed otherwise by the concierge. This was frustrating as I specifically selected "delivered to apartment." I value the variety of restaurants available through your service but expect deliveries to be completed as specified. To prevent future issues, I kindly request either a refund or a gift card for my inconvenience. Additionally, please remind your drivers to fulfill the delivery instructions accurately by bringing the food all the way to the apartment. This will ensure a positive experience for customers like me who prefer doorstep deliveries.

I am disappointed with the service I received from Uber Eats today. The Uber driver took an additional 35 minutes to deliver my food, resulting in a total wait time of about 50 minutes for what should have been a 10-second drive from my school. The delivery fee of $6.33 seemed excessive for such a short distance. Furthermore, I was unable to edit my food choices in the app and had difficulty contacting anyone for assistance. When the food finally arrived, one of my fries was missing, which was disappointing. This was my first time using the Uber Eats app, and I found the experience lacking compared to DoorDash, which offers more options and better customer service. I would like a refund for this order and will not be using the Uber Eats app again, opting to stick with DoorDash instead.

I was very unhappy with my service today with Uber Eats. First, the Uber driver took an additional 35 minutes to deliver my food, making me wait a total of 50 minutes for my order, even though the location was close to my school, just a 20-second drive away. The delivery fee of $6.33 seemed excessive for such a short distance. Additionally, I was unable to edit my food choices in the app, and I couldn't contact the person handling my food or even the restaurant when I needed to. When the order finally arrived late, one of my fries was missing, which was disappointing. DoorDash offers more flexibility and better customer service in my experience. Uber Eats should improve its app to allow better communication with drivers and accurately track their location. I usually use DoorDash or Postmates, and I would like a refund for this poor experience with Uber Eats. I won't be ordering from this app again and will stick to my usual choices.

I placed an order with Mr. Sub, and everything went smoothly with the delivery until I received a message claiming that the driver couldn't reach me, even though I had already received the order and paid RS [redacted] in cash. Now, I am being wrongly charged for an order I already paid for. The order number is EB754, not 67AAA as they are claiming. I just want this mistake sorted out as I do not have any outstanding bills. Your help in clarifying and correcting this error would be greatly appreciated.

An Uber Eats delivery driver reported my appearance at my residence which resulted in the police showing up at my door in the early hours of the morning. Despite speaking with the police supervisors and addressing the training issue, the fact remains that a representative of the company called the police on me while I was at home. This situation has left me feeling beyond angry. Although the police matter has been sorted out, my account has been suspended due to the driver's complaint. I urge you to contact me directly if you wish to resolve this matter without legal involvement.

I accidentally hit "cancel" right after hitting "submit." The website confirmed that the restaurant hadn't started preparing my order yet because I had just clicked the button. It assured me there would be no fee for cancellation at that point. However, now I have received a receipt via email charging me $10.99 for this mistake. It is impossible that they had already begun preparing the food in that split second. I kindly request assistance in rectifying this billing issue promptly.

I recently experienced a troubling incident with my food delivery from Uber Eats. The driver deliberately parked across the street in the rain, made me walk to the other side, took my phone to mark the order as complete, rated himself as a good driver, and the restaurant as excellent before giving me the food. I contacted Uber Eats about this issue and spoke with three different employees named Jenny, Abraham, and Jesty. Unfortunately, they all sent me the same generic response asking me to rate the driver, completely missing the point of my complaint. The driver's actions were unacceptable as he manipulated the ratings and inconvenienced me by making me walk in the rain while he remained in his car. I am extremely dissatisfied with the lack of support I received from the customer service team and am considering exploring other food delivery options due to this negative experience. I hope Uber Eats takes appropriate action regarding this incident.

Hello, I wanted to share an experience my office had earlier today. We placed a substantial food order via Uber Eats at 11am, but were surprised to find out at 1145am that the delivery had been canceled without any notification. The restaurant confirmed they had prepared the order, but the Uber Eats driver, who arrived on a bicycle, couldn't accommodate all the items and simply canceled the delivery. Despite our attempts to address the situation with customer service, they were unable to assist us effectively and advised us to reorder. Subsequently, we have reordered, informed the restaurant not to remake the food, and anticipate a delayed delivery of cold food. While we were told we wouldn't be charged for the canceled order, this was not particularly reassuring given the circumstances. Moving forward, it would be beneficial for Uber Eats to improve communication with customers in the event of a canceled order and ensure proper resolution when delivery challenges arise.

Order #4CA4C - I am disappointed with my recent order experience. The delivery fee was unexpectedly higher, and I found the website design confusing about the pricing changes. I ordered a chicken sandwich assuming it would come with toppings, but it arrived as just a piece of chicken between bread. I couldn't select crispy chicken on the website. The fee seemed to fluctuate, possibly due to peak hours. This order was not what I anticipated.

My husband and I placed an order with Zio's Italian restaurant in San Antonio, Texas yesterday evening. Unfortunately, our meal was delivered missing cutlery, bread, extra cheese, and napkins. We were disappointed as we usually receive good service from Zio's. I spoke with the manager, who explained that the driver left with an incomplete order. The payment was made with my husband's credit card, Daniel Tapia. We would appreciate it if this order could be replaced or if a refund could be issued. Thank you for addressing this issue.

On September 29th, I placed an order at Applebee's through Uber Eats. Unfortunately, one item was missing from my delivery. After contacting the restaurant, I was directed to Uber Eats customer service. They assured me that the missing item's cost would be refunded to the original card within 3 to 5 days. After waiting the specified time, I called Uber Eats customer service again and encountered an unhelpful representative. This is my second attempt to address this issue, and I must say I am extremely disappointed with the handling of this situation. It has been nearly a month, and no resolution has been provided. I used to appreciate the service provided, but at the moment I cannot recommend Uber Eats to others. I am hoping for a more satisfactory response from your team.

Hello, I'm Sebastian Evans, and I recently registered as a courier with your service. I see that my account has been approved, but it still displays "getting account ready," and I'm waiting for notification to start taking trips. The concern I have is that my mailing address is 50 kilometers away from the city where I intend to work. I split my time between Aldergrove and Richmond due to school commitments, and I wish to work in the Langley area specifically on Fridays, Saturdays, and Sundays. In Richmond, where my mailing address is located, I am unable to work. I have previous experience with Skip the Dishes and I am unfamiliar with your system and dispatch process, so I wanted to clarify things to avoid any confusion. Any assistance you can provide would be greatly appreciated. Thank you, Sebastian Evans

I placed an order at McDonald's at 10:49 PM. My delivery arrived on time, but upon checking my bag, I noticed that 2 items were missing. I had ordered 1 cheeseburger, 13 Cookie Tote, and 3 sausage burritos, but only received 1 instead of 3 sausage burritos. After contacting customer service, I was given a credit to cover the missing burritos and delivery fee, which I accepted. However, when I tried to place another order, my account was unexpectedly disabled. It took another 20 minutes of contacting support before I could log back in, but when I requested additional credit for the inconvenience, it was denied. Now, I am left over an hour after my original order with 2 missing items and feeling frustrated. I believe more compensation should be offered for the delay and frustration. If this issue is not resolved adequately, I am considering using other delivery services like Favor, DoorDash, and GrubHub in the future.

Today, on 18th October, I ordered Subway through Uber Eats. The estimated time of arrival was 2:30. I placed the order from my work computer since I don't have my phone with me during work hours. I always ensure I am visible to the delivery driver when they arrive. When the driver arrived, I waved him down and he parked outside. However, to my surprise, he stayed in his car and then drove away. I couldn't leave my work area to go to the driver due to work restrictions. Despite no attempt to deliver my food properly, the delivery was marked as completed. This was my only chance to eat during a 13-hour shift. I checked the app on my phone and realized the driver hadn't made a sincere effort to deliver. I demand a full refund for this disappointing experience.