My boyfriend and I ordered food from Zburger for national cheeseburger day. We waited a...

GetHuman-mestre's customer service issue with UberEATS from September 2018

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The issue in GetHuman-mestre's own words
My boyfriend and I ordered food from Zburger for national cheeseburger day. We waited about ** min for the food to be ready and then as soon as it was picked up, the order was cancelled. I then called ubereats customer service and they called the carrier who was supposed to pick up the food and he said he never got assigned to that order and never picked it up. Seriously? that’s how you confirm that? Calling someone on the phone is ridiculous. Of course they are going to lie to you. We then went to Zburger to get a new order and the manager told us that that order was picked up by the ubereats carrier so now not only did we wait almost an hour for some stupid guy to steal our food and lie about it but uber is so oblivious that they don’t even realize it’s happening. That guy should absolutely be fired from ubereats and should be arrested from stealing $** of food from a restaurant. Ubereats needs to step it up, stop acting so dumb and find a better way to monitor what’s actually happening between their employees and their customers. This makes us not want to ever use ubereats again and to tell all of our friends to stop using ubereats and use something else like doordash. This is beyond ridiculous. **The name on the account is Ryan White and the order number was FB*** for your reference.
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Customer service issue
Reported by GetHuman-mestre
Sep 19th, 2018 - 6 mons ago
I have an issue with UberEATS too
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GetHuman-mestre started working on this issue
Sep 19th, 2018 12:51am