Ordered **** scheduled to be delivered at **:**, the time changed to **:** ( my lunch e...

GetHuman-taylabai's customer service issue with UberEATS from September 2018

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The issue in GetHuman-taylabai's own words
Ordered **** scheduled to be delivered at **:**, the time changed to **:** ( my lunch ends at **:**) I First called the restaurant to let them know I would be canceling, they then let me know that the food hasn’t even been picked up yet. I then called ubereats customer service number and let them know that I would like to cancel my order without paying for ANYTHING due to the late order on UBERS behalf. I let the operator know that I would like to cancel and that I didn’t wish to receive the order. The operator assured me I wouldn’t be charged and that they would cancel the order themselves, on their end. I still received calls from the driver while at work trying to deliver the food that I said I repeatedly didn’t want! And i was also charged. I call ubereats customer service number to let them know what has taken place, only to hear that they didn’t have any information on their end of a refund? But they had all of my information from me calling them that same day??? Nonetheless I will not be using uber anymore.

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Customer service issue
Reported by GetHuman-taylabai
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18603 others
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GetHuman-taylabai started working on this issue
Sep 15th, 2018 8:48pm