Uber EATS Customer Service Issues

I placed an order for food delivery to my school last Friday. The food arrived over an hour late, despite being quoted a 20-minute delivery time. The food was cold and soggy due to the delay in delivery. The driver did not answer the phone and was unhelpful. This caused me to be late for class and penalized for being tardy. I am a regular user of Uber and Uber Eats, but this experience was highly inconvenient and frustrating. I am requesting a refund or credit to my account as the $25 order was not delivered on time, was cold, and caused me to lose points in a senior-level college class.

Upon opening the app to place my second order, I was prompted to update to my current address, [redacted] Chester Ave, which is correct. However, when I tried to place the order, it was immediately canceled. Upon reordering, it somehow reverted back to the previous address I had used the first time on the app. I contacted the restaurant immediately to inform them of the error since the app wouldn't allow me to update the address until a driver was assigned, not when the food was being prepared. The driver then picked up the order and despite me alerting him to the correct address, he was unable to deliver as it was too far for his bike. I contacted customer support who informed him they could not reach out to the driver or cancel/refund the order. They advised him to deliver to the wrong address just to get paid, leaving us without our food. This situation was totally unfair and put us in a difficult position. It's disappointing that customer service calls are not being answered promptly either.

We have been regular users of your service, averaging 3-4 times a week with no previous issues. However, tonight we encountered a problem. Upon placing an order, we noticed a $20 delivery charge, more than the cost of the food. We immediately tried to cancel the order but were directed to call a phone number. After speaking with a representative, we were told that the restaurant had already started the order. Despite requesting cancellation, we were informed we would still be charged for both the food and delivery fee. This situation is unacceptable, and I am requesting a refund of the delivery fee. I hope this is not the standard level of service provided to all customers. Regrettably, I will be discontinuing my use of Uber and Uber Eats. Sincerely, C.T.

I received a call from the restaurant 45 minutes after placing my order, informing me they couldn't fulfill it due to a lack of large containers. The blame was shifted to their shippers. If this was the issue, it should have been marked as sold out on the app. The restaurant suggested cramming the order into a small container with extra toppings, which didn't make up for the size difference. They called right when the delivery was due, causing me to cancel. If I reordered, I'd face another hour wait. The restaurant claimed to be overwhelmed with Uber orders, which shouldn't be my concern. Customer service's apologies don't address the problem. I expect a discount on my next order. Missing dinner due to this situation was disappointing. A prompt call from the start would have been more acceptable than a late notice, especially when the app promised timely delivery.

I recently removed this app from my phone to free up some space as I hadn't used it since I first downloaded it a long time ago. Although I rarely use Uber, I noticed numerous charges on my recent Amex bill totaling around $[redacted] for Uber Eats. Some of these charges occurred when I was away traveling. I urgently request that my account be deleted as I am puzzled as to how these charges are appearing after I deleted the app from my phone. I will be disputing these charges with my credit card company and seeking a refund as there are several unauthorized orders listed. I have not utilized this account in the past year. Please contact me via email promptly. I plan to involve my husband, a lawyer, as the charges are appearing on his card. I am concerned how this could happen as my address should be on file, and deliveries should have been made to my apartment.

I had placed an order with McDonald's early on Sunday morning which unfortunately arrived much later than expected. Despite receiving an immediate order confirmation around 3 am, the food took over an hour and a half to be delivered. Upon contacting the restaurant and customer support, I was informed of delays, but the food eventually arrived cold and missing an item. I am hoping to be refunded for this inconvenience as I stayed up late to receive a meal that was not satisfactory. This experience was unusual for me on UberEATS, and I wanted to share my feedback to prevent similar issues in the future.

I recently received my Uber Eats order, but unfortunately, all the drinks were spilled in the bag and the food was drenched in juice, rendering it inedible. Despite reaching out to the support team, I was informed that the main phone system was down and I could only report the issue via email. This left me frustrated as I had to deal with the inconvenience of a damaged order and the delay in resolving it. It's disheartening as I've never encountered such problems with Uber Eats before. I hope we can find a resolution to this issue as I am disappointed with the way my order was delivered.

Hello, I am reaching out as this is my final attempt to get some assistance. I encountered an issue with my order #C268D. Despite waiting, I did not receive the food, nor did I receive any communication from the driver via phone call or text. The driver marked the order as delivered without my receipt. After contacting the restaurant, they provided me with the driver's contact details. However, upon speaking with her, she seemed indifferent to my situation, claiming to have called and texted me, which I did not receive. Despite reaching out to support, I have not received any feedback. Efficient support is crucial in a food delivery service, especially for hungry customers like myself. I refuse to pay for a service I did not receive. I had to reorder from another service (GrubHub) where I experienced responsive support. I demand evidence of any attempt made by the original driver. Thank you.

My spouse and I frequently rely on this service, with a combined usage of about six times a month. However, we are extremely dissatisfied with our most recent experience, which may mark the end of our patronage. Despite placing the order at 7:21 pm and restaurant pickup at 7:42 pm, the delivery was made at 8:46 pm. The distance to my home is only 4.9 miles, yet it took well over an hour, resulting in cold, inedible food. The driver made other distant deliveries before mine, offering inconsistent excuses along the way. We've observed a significant increase in delivery times recently, which undermines the purpose of the service. We will not be using this service again and are requesting a full refund for Order #[redacted], placed by Chelsea W.

My partner and I ordered food from Zburger to celebrate National Cheeseburger Day. After waiting around 40 minutes for our order, it was unexpectedly cancelled upon pickup. Upon contacting Ubereats customer service, they reached out to the carrier who was assigned to deliver our food. The carrier denied receiving the order, leaving us frustrated. Upon visiting Zburger personally, the manager claimed the order had been picked up by the Ubereats driver. The entire situation was chaotic and disappointing. Ubereats should improve their monitoring process to prevent such incidents from happening. The experience has left us considering switching to a different food delivery service like Doordash.

On September 17th, I placed a dinner order at 11:30 pm. An hour later, around 12:30 am, I was informed that my order had been canceled because the delivery driver couldn't locate the restaurant. I then re-ordered from the only available restaurant, despite them charging three times the usual amount and promising a 25-minute delivery time. After waiting 45 minutes with no order update in the app, I contacted support and was told that my food would arrive in 5 minutes. I detailed the frustrating experience of the past 2 hours to the support agent, who advised me to accept the food and assured me a refund as a goodwill gesture. Two days later, on September 19th, when I followed up about the refund, I was instructed to create a ticket in the help center to restart the process. Dealing with UberEats support has been incredibly disappointing, as it seems they are adept at keeping customers caught in a frustrating cycle. My mobile number associated with my UberEats account is [redacted].

The food quality is extremely poor. It has a strange taste. I am unsure if Ubereats even provides such low-quality food, as this is my first order. Since we have nothing for dinner tonight, we ordered from them, but the food is terrible. We were unable to reach the restaurant and did not receive Uber's contact number to address this directly. I plan to report this to the Food Quality Control department of the government to investigate. If this is how your company operates, it should consider closing down. I wanted to invite others to try the food, but I couldn't reach anyone. Zomato and Swiggy have much better customer service. Let's wait and see what unfolds next. Your prompt response is highly anticipated.

Hello Uber Customer Support, I am reaching out about an issue with my recent food order from McDonald's. The delivery time has been continuously delayed since I ordered over an hour ago with no communication about the status. After contacting customer service, I was informed that the systems were down and the representative was unable to assist or give me any updates. Despite explaining my urgent situation due to a meeting and inquiring about next steps, I received no helpful response besides the repeated mention of system issues. I am disappointed with the overall experience, especially with the unhelpful support team attitude. I was charged for the undelivered order and now find myself without food. I am requesting a refund for the order and would appreciate discussing the support team's handling of inquiries. My order was placed for McDonald's on East West Drive in Gainesville, FL. Thank you, Richard A. Lopez

Yesterday, I ordered food from McDonald’s. Despite arriving on time, the order was completely wrong. The Uber driver kindly went back to the store to get the correct items. I spoke with an employee over the phone to explain my order, and they said the food would be remade. The driver confirmed that he waited for the food to be remade. However, upon receiving the order, my drink was watered down and my fries, burger, and daughter’s happy meal were cold. I tried to file a complaint but was unable to do so due to system issues, and was advised to send an email, which I couldn’t figure out how to do. I am requesting a refund for this disappointing experience.

I have encountered ongoing difficulties ordering food through the app due to a verification code error for the past two months. Despite providing all requested information, including my email, phone number, last transaction amount, and screenshots, the issue persists. Feedback was given suggesting multiple email accounts were linked to my phone number, and I complied by specifying the correct one. I have cooperated fully but still require assistance in resolving this matter. The inefficiency of customer service is disappointing, affecting my ability as a working mother to order food for my children during the summer. As a driver on a break, the thought of customers experiencing similar challenges is concerning. I seek a prompt resolution to fully utilize the app's features.

I placed an order, but the addresses were wrong. I contacted the driver via text on the app to provide the correct address. Despite confirming that she read the message, the driver continued to the incorrect address. When I called and explained, she was rude and claimed I should have entered the correct address on the app. She was unhelpful and I was shocked by her behavior. The driver's name was Kafi, and my order number was 9ADBB. I want to ensure that other Uber Eats customers do not receive the same poor service.

Yesterday, I received the completely wrong order and unfortunately, nothing was done to rectify the situation. I tried to contact the driver after he had already left, but before his departure, I noticed the mistake. When I questioned the driver, he simply mentioned that the order given to him was what he had delivered to me. Upon contacting the restaurant, "Luby's," an employee immediately knew about the mix-up before I even disclosed my order. It turns out that the manager had handed the incorrect order to the Uber driver. Although I tried to speak with the manager, the only solution offered was for me to retrieve the correct order myself. Given that I was at work and unable to leave, relying on Uber Eats was my only option. I'm deeply disappointed by the lack of communication and accountability from both the driver and the restaurant.

I ordered through Uber Eats at around 11:10 for delivery between 12-12:30. Checking the status at 12:20, I noticed it was still "confirming with the rest," so I called JC NY Pizza Dept. The rep mentioned the order was ready by 12, but no driver had arrived. Paying extra for gluten-free due to my celiac disease, I expected timely and hot pizza. Unfortunately, it was cold, giving me just 15 mins to eat. I have an hour for lunch, and seeing the driver not making an effort to park properly was frustrating. It was off-putting when the driver knocked on the door instead of just coming in; our law office was open. I've never encountered such issues with previous deliveries. A refund for this experience due to the driver's lack of professionalism is requested.

I previously sent an email regarding this matter. I am inquiring about the incomplete payment I received for last week. I only received a portion of my pay. When attempting to contact someone by phone, I am transferred around and cannot find assistance. Please provide me with information to address why I did not receive my full pay. For communication, kindly email me at [redacted] My records also indicate that a payment of $9.60 from a few weeks ago was never deposited into my account. I am eager to receive guidance on resolving these issues. Otherwise, I will have to discontinue using Uber Eats.

Today around 2:10 pm, a young lady delivered food to the Children's Hospital. We informed her that due to infection control measures, the food couldn't be left unattended and requested she wait in the lobby for the recipient. However, she left the food at the desk and attempted to leave. When asked to retrieve it, she declined, returning to her phone. The recipient arrived later, unaware of where her food was and had to be directed to the desk to collect it.