Hello, I’ve been trying to resolve this disappointing problem for two days. When I cal...

GetHuman-rwattsr's customer service issue with UberEATS from September 2018

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The issue in GetHuman-rwattsr's own words
Hello, I’ve been trying to resolve this disappointing problem for two days. When I call your customer service phone number it rings and rings and is not picked up. Online methods are virtually impossible.**I will show you the bill we received from Uber Eats on Thursday, September **. We put in the order at about *:** p.m. Delivery was supposed to have happened from Melt in Lakewood, Ohio at *:**, according to their notice and followup paperwork. They prepared and completed their job.**They told me the driver, Crystal, picked up the order around *:** p.m. They gave me her phone number, because of the lateness of the delivery. I called Crystal at around *:** at her mobile phone, which is *.***.***.****. She answered and said she was just able to pick up the order, and would be at our address in a few minutes. Next thing we found out was she had cancelled the order because we didn’t answer the door. She was not here, and we were sitting right next to the front door. She claims she called us three times* we never received one call. She must have gone to the wrong address, although she had the right one. I can only assume she enjoyed her two dinners paid by us. Plainly speaking this is horse ****.**We are pissed at her because of her lack of truthfulness and never delivering our dinners and we are more pissed at Uber Eats because of your near impossible methods of rectifying a wrong. We received nothing but paid more than $**.** for the order, as you can see below. We will bug the **** out of you until you give us a credit for this grand non-delivery. Why the **** do you make it so difficult to resolve an issue such as this? Last time we use Uber Eats.** ** ****Total: $**.** *Thu, Sep **, **** * * * ** **Your order from Melt Bar & Grilled (Lakewood) could not be delivered *Here's your receipt for Melt Bar & Grilled (Lakewood). * ** * * *Total *$**.** *Your courier called but couldn't reach you, so this order was canceled without a refund.** *Big Fat Gyro *$**.** * **Half *$*.** * **Sweet Slaw *$*.** ** *Crispy Chicken *$**.** * **Grilled Chicken *$*.** * **Sriracha ranch dressing *$*.** * *Subtotal *$**.** *Tax *$*.** *Booking Fee *$*.** * *Amount Charged * ****** **** *Switch*$**.** *Download PDF *Download link expires ******** * *xid*ed***d*-*dd*-****-ad*e-aafe***ec*** *pGvlI*ANUbXFfyEOgxta*RMV****** * * *You ordered from Melt Bar & Grilled (Lakewood) *Restaurant Image*Picked up from ****** Detroit Ave, Lakewood, OH *Delivered to ****** Bayes Ave, Lakewood, OH *Delivered by Crystal **CONTACT SUPPORT ** * *MY ORDERS *** * * ** *FAQ*Forgot password*Uber Technologies***** Market St*San Francisco, CA ******Privacy*Terms* * map**ed***d*-*dd*-****-ad*e-aafe***ec***.pngmap**ed***d*-*dd*-****-ad*e-aafe***ec****wide.png***photo***Ronald W. Watt, Sr.*Senior Partner, Creative Counsel, Watt * Company LLC***.***.***.**** x *** * **.***.***.**** * *****@***.com * watt-co.com * *** E. Superior Ave. *****, Cleveland OH ***** USA

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Customer service issue
Reported by GetHuman-rwattsr
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18588 others
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GetHuman-rwattsr started working on this issue
Sep 15th, 2018 8:00pm

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