I ordered the oxtails meal from Jeans Takeout and paid $**. That’s a lot of money just...

GetHuman-dontella's customer service issue with UberEATS from September 2018

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The issue in GetHuman-dontella's own words
I ordered the oxtails meal from Jeans Takeout and paid $**. That’s a lot of money just for one plate and they didn’t even give me what I asked for. The meal was supposed to come with cabbage, oxtails, beans & rice, and plantains. I didn’t receive my plantains, the rice was just plain rice, and the cabbage had peppers in it which I’m allergic too. The description didn’t point that out. I did not get what I paid for and I want a refund. I contacted ubereats through email twice before once right after I saw my food was wrong and the very next day. Today has made *, I’ve emailed ubereats and now I’m emailing you guys. Since I didn’t get a real email back only a support message I decided to call ubereats direct line, they say they can’t give me a refund because “it comes from a different department” but I ordered from UBEREATS. I want my refund and not * stupid support messages.
I want my refund from UBEREATS that’s how I want it resolved.
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Customer service issue
Reported by GetHuman-dontella
Sep 14th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 18240 others
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GetHuman-dontella started working on this issue
Sep 14th, 2018 4:37pm
GetHuman-dontella indicated the issue is not fixed yet.
Sep 14th, 2018 4:37pm

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