I placed an order and never received it then got an email stating that it was unfulfill...

I placed an order and never received it then got an email stating that it was unfulfilled and that a I was not given a refund, we I called cust. service they said it was no way they could refund me and there was no one that could help me , it was stated that the driver came to my apt. but they must have went to wrong place because was waiting and looking out window. I don't care what the driver said NO ONE CAME I use uber eats all the time this not acceptable if this is your practice it was not stated at the time I signed up if any driver can go to the wrong place or whatever and DON'T deliver and the customer looses their money I feel ripped off I tip every time please refund my money and I will not use your service anymore if you prefer I am a very dissatisfied customer right now, any kelp with this matter will be very much appreciated please respond asap*the order * AFA** *Thank you*Pamela Chaney*(***)***-****