Hi, *Yesterday I ordered an UberEats order under the account of Amanda McDonough with e...

GetHuman979500's customer service issue with UberEATS from August 2018

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The issue in GetHuman979500's own words
Hi, *Yesterday I ordered an UberEats order under the account of Amanda McDonough with email MandyM*****@***.com. Despite ordering this at *:** and cancelling it directly at *:**, we were still charged for the order, and under UberEats policy, if you cancel an order within * minutes, you should not be charged. We were still charged. Additionally, we reordered the order directly after that at around *:**, and never received the order until * HOURS after ordering it. The place from which we ordered is * miles away. We were then charged the full amount for that order. This means we've been charged over ** DOLLARS for an order that took ** hours to arrive. This is ridiculous. I would hope and expect that our first order can be completely refunded, and that the second order can be discounted. *Katherine
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Customer service issue
Reported by GetHuman979500
Aug 11th, 2018 - a yr ago
I have an issue with UberEATS too
Seen by 5 customers so far
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GetHuman979500 started working on this issue
Aug 11th, 2018 4:13pm
GetHuman979500 indicated the issue is not fixed yet.
Aug 11th, 2018 7:13pm