we were charged twice for the same order. we cancelled our first order literally within...

GetHuman-brxtnml's customer service issue with UberEATS from August 2018

Help with my UberEATS issue
The issue in GetHuman-brxtnml's own words
we were charged twice for the same order. we cancelled our first order literally within one minute and reordered the same item plus additional items. the restuaraunt did not receive the duplicate charge and they called uber and asked the money be refunded. uber refused. our average uber eats spending was over one hundred dollars per month and we tip well. now it is zero. **Looks like a scam to me since the money collected for the third party was not delivered to the third party.**Forwarding to an attorney for review.**From: Braxton Miller ******@***.com* *Sent: Saturday, August **, **** **:** AM*To: 'Uber Support' ******@***.com**Subject: RE: I had a different issue with my order**I have disputed the charge with my cc company, filed a complaint with the bbb and closed both uber accounts. Uber gave up an account with sales averaging over one hundred dollars per month for $**.**. good job.**From: Uber Support ******@***.com* *Sent: Friday, August **, **** *:** PM*To: *****@***.com*Subject: I had a different issue with my order***** Please enter your reply above this line. Replies below this line will not be received. *********** ***** Support ******* ** ***NO RESPONSE NEEDED **I had a different issue with my order ** *Hi there,**Thank you for reaching out about this order.**From checking, I can see that you canceled this order after the restaurant accepted it, resulting in a charge on your account. Due to this, we cannot provide a refund for you. Going forward, I encourage you to double check before placing the order that you have all the items you want, and that you are ready to receive the order.**I appreciate your understanding of this.*Sent by Patricia P. on Friday, August **, **** at *:**:** PM******************************************Continue this conversation by replying to this email or going to help in your Uber app
GetHuman-brxtnml did not yet indicate what UberEATS should do to make this right.
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How GetHuman-brxtnml fixed the problem
Dispute charge, file complaint with BBB
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UberEATS

Customer service issue
Reported by GetHuman-brxtnml
Aug 11th, 2018 - 7 mons ago
I have an issue with UberEATS too
Fixed
Seen by 18 customers so far
Similar issue to 11902 others
0 customers following this
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GetHuman-brxtnml started working on this issue
Aug 11th, 2018 3:54pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 11th, 2018 7:05pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 11th, 2018 7:05pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 11th, 2018 7:07pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 11th, 2018 7:08pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 12th, 2018 5:08pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 12th, 2018 5:09pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 12th, 2018 10:50pm
GetHuman-brxtnml indicated the issue is not fixed yet.
Aug 13th, 2018 3:47am
GetHuman-brxtnml confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:37pm
GetHuman-brxtnml confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:37pm
GetHuman-brxtnml confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:42pm
GetHuman-brxtnml confirmed the issue is fixed. Hooray!
Aug 14th, 2018 6:31pm
GetHuman-brxtnml confirmed the issue is fixed. Hooray!
Aug 14th, 2018 7:03pm