On ******** my coworkers and I ordered food through Uber Eats. We were told the food wo...

GetHuman-fkoulian's customer service issue with UberEATS from July 2018

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The issue in GetHuman-fkoulian's own words
On ******** my coworkers and I ordered food through Uber Eats. We were told the food would be delivered by *:**pm so we planned our lunch break at *:** so that we could be outside waiting for the driver. The time came and went and we received no contact explaining why. I pulled up the website to find out the order had been cancelled * minutes prior to estimated delivery time. I called the restaurant and they pawned the issue off on you guys. So myself and my coworkers missed out on our lunch break and didn't get our food. You guys have to do better than that. Whatever the issue was with the driver, there should instantly be another driver assigned. Unfair, and if this is common practice, I'll probably refrain from using this method of delivery again. VERY disappointed.
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UberEATS

Customer service issue
Reported by GetHuman-fkoulian
Jul 3rd, 2018 - 10 mons ago
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GetHuman-fkoulian started working on this issue
Jul 3rd, 2018 7:01pm