I ordered about $** worth of food with Uber Eats to deliver it. I waited about ** min...

GetHuman-scarna's customer service issue with UberEATS from June 2018

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The issue in GetHuman-scarna's own words
I ordered about $** worth of food with Uber Eats to deliver it. I waited about ** min for it, and the app told me the driver was about *-* minutes out. All of a sudden I got a notice that the order was cancelled. I called the restaurant and they told me that they gave the order to the driver a long time before my call came in. I called the Uber help line and the operator told me that he couldn't reach the driver, but he confirmed that I did not pay for the food. My family is sitting her waiting on dinner. My kids are hungry and now we have to order from another place (NOT using Uber eats this time). I asked the operator how Uber eats handles things like this. He said that he couldn't do anything. I expect far better than that. I have ordered from Uber Eats before with no problem. As a matter of fact, I had started to really enjoy the convenience. That was until today. I would like UberEats to send us a promo code to cover this inconvenience and to help reestablish confidence in using Uber eats again. This was ridiculous. Basically, your driver ruined our dinner and just kept it to eat herself! Come on!
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Customer service issue
Reported by GetHuman-scarna
Jun 9th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 4 customers so far
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GetHuman-scarna started working on this issue
Jun 9th, 2018 10:59pm