Today I ordered food using UberEats. Order number **EDFA. *My order was late and when i...

GetHuman750844's customer service issue with UberEATS from June 2018

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The issue in GetHuman750844's own words
Today I ordered food using UberEats. Order number **EDFA. *My order was late and when it arrived at *:** pm the brown bag was ripped and the tray was opened. He mentioned he delivered it to the wrong house and they opened OUR food. **At this point I have spent an hour and half on the phone with customer support trying to explain why we are refusing to eat our ordered food. With the world we live in today it is a HUGE safety concern having strangers open our food for us and our family to eat. **The first time I called I got hung up on after ** mins. My *nd call I’ve been put on hold for almost and hour before it hung up on me. My third call I was told to send an email of my complaint. I sent an email and it told it said my email was not received. **Here is what that emailed said: *Ok I’ve been on * different phone calls now trying to solve this issue and over an hour and half later of being on hold and getting hung up on and nothing has been done to make this situation right. **Horribly disgusted with your how you guys treat your customers and how you handle food safety concerns of your PAYING customers! **My husband and I will be posting on every social media acct about our experience! Lost us as customers and hopefully we can save someone else from getting robbed money, mistreated, having wasted over an hour and half of their time being on hold, and the kicker- being told it’s ok to eat food with safety concerns! **You’re customers deserve better! ***At this point my money back would be one way to resolve this horrible experience. And also acknowledgement of how horrible we have been treated as customers!
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UberEATS

Customer service issue
Reported by GetHuman750844
Jun 5th, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 25 customers so far
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GetHuman750844 started working on this issue
Jun 5th, 2018 1:11am
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Jun 5th, 2018 1:12am
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Jun 5th, 2018 2:34am
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Jun 6th, 2018 2:37am