We ordered through Uber Eats for the first time, and the experience was pretty terrible...

GetHuman713318's customer service issue with UberEATS from May 2018

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The issue in GetHuman713318's own words
We ordered through Uber Eats for the first time, and the experience was pretty terrible actually. We're regular patrons of Bitesquad and Amazon. I have to say we'll likely not engage Uber again, and if you do the right thing you should probably refund our money. The order was placed under Andrea Rhodus, *******, with an order * of C*A*F and delivered at *:** pm central. **The driver circled our block a few times, speeding by, and we called him to help him. He then drove the wrong way down our *-way street. **We could see quickly that our milkshakes were runny and our fries and burgers were lukewarm at best. **Once we opened everything fully, we received...half of a correct order. My burger and fries were incorrect. There were items on my burger I did not request, and I received some kind of awful fries that were repulsive in the place of normal French fries. **My roommate's burger and fries were accurate but her milkshake was...strangely incorrect. Banana was randomly substituted for cherry. I'm not sure how a milkshake of Oreo, banana and salted caramel would ever be ordered on purpose. **Too bad things turned out this way. We were interested in trying Uber Eats, and craving some Five Guys. We ended up with four thumbs down and at times very bad tastes in our mouths.
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Customer service issue
Reported by GetHuman713318
May 24th, 2018 - 8 mons ago
I have an issue with UberEATS too
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Seen by 11 customers so far
Similar issue to 334 others
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GetHuman713318 started working on this issue
May 24th, 2018 1:48am