I placed a order on yesterday at *:**pm to happy fish and chicken, I didn’t receive my order until a hour later, my time frame was **-** mins. I called in between time I was told I couldn’t cancel my order it had to be completed and call back for a refund. I called back after my order was completed and the ***ociate I got the second time around was rude and unhepful, I asked for a supervisor I wasn’t given one to talk to instead I was told that the supervisor would tell me the same thing I couldn’t have a refund but the first ***ociate said to call back for it. It’s my right to speak to a supervisor and it’s not professional to tell a customer the supervisor will say the same thing. It’s to much compe***ion out there for Uber eats to treat there customers like this, this is a result of poor training, or just bad business. I was fresh off a flight and I told the ***ociate if I knew it would take a hour for food I would t ordered it.
I trust that UberEATS will make this right and come up with a resolution that is fair.