Uber charges extra fees when driver goes to the wrong place.
GetHuman-gkosbie's customer service issue with Uber from April 2019
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The issue in GetHuman-gkosbie's own words
My mother ordered an uber this * morning. to pick her up at her apartment. The app said the the driver was there. He was not. When they spoke on the phone he said he was in the shopping center rather than her apartment building because that was where his GPS took him. Uber then charged her a late fee. We want the late fee removed. This was not her fault. THEN, a driver was to pick her up at a retail store and he was on the wrong side of the road so he went around the block. Uber charged a wait fee. CRAZY. All late and wait fees should be removed.
Removing wait and late fees.
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