Uber charges extra fees when driver goes to the wrong place.

GetHuman-gkosbie's customer service issue with Uber from April 2019

11 views | 36739 similar | 0 following
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The issue in GetHuman-gkosbie's own words
My mother ordered an uber this * morning. to pick her up at her apartment. The app said the the driver was there. He was not. When they spoke on the phone he said he was in the shopping center rather than her apartment building because that was where his GPS took him. Uber then charged her a late fee. We want the late fee removed. This was not her fault. THEN, a driver was to pick her up at a retail store and he was on the wrong side of the road so he went around the block. Uber charged a wait fee. CRAZY. All late and wait fees should be removed.
Removing wait and late fees.
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Uber

Customer service issue
Reported by GetHuman-gkosbie
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 36739 others
0 customers following this
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Timeline

GetHuman-gkosbie started working on this issue
Apr 9th, 2019 9:12pm
GetHuman-gkosbie indicated the issue is not fixed yet.
Apr 10th, 2019 9:02am
GetHuman-gkosbie indicated the issue is not fixed yet.
Apr 10th, 2019 10:18pm
GetHuman-gkosbie indicated the issue is not fixed yet.
Apr 10th, 2019 10:21pm
GetHuman-gkosbie indicated the issue is not fixed yet.
Apr 12th, 2019 10:51pm