Uber Customer Service Issues

On Saturday around 1:10 p.m., I picked up Kevin from Main Street. His destination was North Pennsylvania, but while driving on Reisterstown, he asked me to detour to Monroe Street because he wanted to stop at a liquor store. When we arrived, he hurried inside, warning me it was a dangerous area. After a few minutes, I saw him being thrown out during a commotion, so I quickly left for the next block, which was where the GPS indicated his stop. I contacted Uber's support line and spoke with a lady who seemed unsure how to assist me. I informed her that Kevin left two bags in my car and asked for guidance. She suggested taking the bags to the Uber hub, but when I explained it was far and closed, she put me on hold and never returned. Feeling anxious, I hung up and tried to locate Kevin, finding him claiming he had been robbed. Despite offering to return his bags, he declined, leaving them as I couldn't carry them for him due to my work schedule and another passenger waiting. I dropped the bags at a corner nearby, concerned about Kevin's anger after the robbery incident. Subsequently, I have received threatening calls and feel vulnerable. At 61 years old, I am now too scared to continue driving for Uber. I regret not following my instincts about avoiding that area, especially for safety reasons. Uber has not provided me with adequate assistance in this situation.

Earlier today, I experienced a troubling situation with an Uber driver. Here's what happened: I called for the Uber, but when the driver arrived, she couldn't see me as she hadn't stopped in front of my building. After she called, we spotted each other, and as I was explaining my location to her, I made my way down the steps to reach her. I want to mention that I have a disability and was at my rehab center. While I was descending the stairs, I noticed her driving away. I assumed she was turning around to pick me up, but to my surprise, she looked at me, drove off, and then canceled the ride, resulting in a cancellation fee for me. The driver's name is Oreius, and she was driving a Chevy Captiva with the tag number ICB383. This behavior felt extremely disrespectful and rude. I'm not sure if she refused to pick me up because of my race or disability, but either way, it was completely inappropriate. I request not to be matched with this driver in the future.

We have been experiencing issues for several days now with transferring our earnings to our debit card or bank account. We cannot afford to wait until next week as we rely on this money to cover our operating expenses such as insurance, car payments, and gas. Despite reaching out through email, we are only told to be patient, which is frustrating as we are in urgent need of our funds. The customer service line is also not functional, adding to our frustration. We need a prompt resolution as being misled about receiving our payments is putting us in a difficult situation. It is important for the company to prioritize its drivers and address these problems promptly.

I use Uber frequently, but today's ride was a nightmare. The driver claimed the app was not working despite using an iPad. After a 15-minute delay, he tried to pick up another rider, diverting us for another 15 minutes on a highway. Confusion reigned when the other rider canceled their trip. I was taken in the opposite direction to drop off another passenger at Chick-fil-A. After searching for the missing rider, who initially appeared but then vanished, the driver left the car and went into the store. Eventually, the missing rider returned, and the trip continued, taking an hour instead of the usual 30 minutes. Feeling uncomfortable, I reluctantly agreed to provide directions home. The whole ordeal took 1 hour and 20 minutes. I am requesting a refund due to this unpleasant experience.

This will be my first time using Uber for a ride to Nashville International Airport on April 5, [redacted], at 2 am. I need a car or a van that can accommodate 4 passengers and our luggage. I have some concerns: 1. Am I properly set up in the iPhone app? My Visa card's 4-digit number shows up in the payment form, so I assume everything is okay? 2. The ride must be at my house no later than 2 am. Can I depend on it, knowing the journey can take 45 minutes to 1 hour to the airport? 3. Is there a contact number if the ride does not show up as planned? I would like to use the service but I am hesitant since it's my first time, and it's crucial that we make our flight. Thank you, Chris

I am a long-time Uber user and spend a significant amount monthly. Recently, I had an issue with a scheduled ride on 3/29/19 in North Babylon, NY. Despite booking a ride from LA Fitness to Babylon Rail at 11:40 am, the driver did not show up. The driver claimed I entered incorrect information, but I believe it was an error on Uber's end, as I frequently take this route without issues. The ride was supposed to cost around $6.26, but I was charged that amount even though I didn't receive the service. After speaking with the driver, he mentioned coming for the pickup but then the fare increased to $28.00. This inconsistency led me to cancel the ride and seek a refund. Disappointed by this experience, I resorted to using Lyft for transportation. Regards, Don D.

I took an Uber named "Erika" to pick me up at the sportsbook. She couldn't pick me up there, so I had to walk to the tour bus pick up area to find her. When I asked her about her car's color, she ignored my messages and then cancelled the ride, leaving me without my last $10. I couldn't afford to order another Uber and got stranded at work. I'm frustrated with Erika's behavior and the insufficient $5.15 credit I received. Uber's lack of a customer service number makes this situation even more frustrating. I plan to escalate this issue with Uber's management.

I booked an Uber and requested for "Erika" to pick me up at the sportsbook. She mentioned she couldn't as it would cause trouble. I ended up walking to meet her at the tour bus pick up. When I arrived, I tried to identify her car, but she ignored my messages despite reading them. Eventually, she cancelled, leaving me without money for another Uber. Stranded at work without a way home, I was upset. I raised my concerns and only received a credit of $5.15, which wasn't enough for another ride. Feeling frustrated, I feel that Erika needs retraining as my previous Uber drivers have always been reliable.

I was instructed to send an email to the following address after a lengthy conversation with Uber Eats customer service. The reference number for the call is #[redacted] [redacted] [redacted]. On March 17th, I placed an order for $31.61 worth of food from Dragon Delight (Order #E3697). On March 19th, I ordered $36.71 worth of food from Bang Burritos (Order #3BEF4). I intended to use my $50 USD Uber credit for both transactions, but my Mastercard (ending in [redacted]) was charged instead. Despite multiple attempts through the Uber app, text, email, and seven separate phone conversations with customer support, I have not received a resolution. I am requesting a refund of the $50 USD Uber credit to my Mastercard ending in [redacted]. If that is not feasible, I would like the total amount of the two orders refunded to my Mastercard ending in [redacted], with the difference deducted from my $50 USD Uber credit. I have paid for the $50 USD credit but have been unable to use it. If I am unable to use it and cannot receive a refund, I would consider it to be theft. You can contact me via email or call me at [redacted]. Please refrain from sending a generic response stating inability to assist; I am adamant about getting my $50 USD refunded.

My Uber driver did not arrive on time, and I was unable to contact her. Despite the urgency of needing to catch a flight, there was no communication from her end. My husband had to rush me to the airport, resulting in a parking fine due to our lateness. I believe Uber should reimburse me for this inconvenience. This situation has never occurred in my past experiences with Uber, but it was particularly stressful given the circumstances. Thank you. - Lisa C.

I was recently charged for a ride that I never took because the driver cancelled without informing me beforehand. This caused me to be late for work and was extremely unprofessional. I later found out that the Uber app was malfunctioning, which nearly caused another driver to cancel on me as well. I am requesting a refund and compensation for the inconvenience of being late to work and for the unauthorized charge that led to an overdraft in my bank account.

On February 28, [redacted], my family and I landed at Oakland Airport late at night, around 10 pm. When my daughter ordered an Uber for pickup, the driver falsely claimed that Uber couldn't pick up at the airport, even though we saw other drivers doing so. He insisted we go to a rental car agency, a 45-minute walk from the airport, and wouldn't cancel to charge a fee. Despite trying another Uber, we got the same deceitful driver. Finally, I booked with Lyft, and after over an hour of frustration, we were safely picked up. This driver's behavior jeopardized our safety in a sketchy area late at night. Uber's handling of this matter with the unreliable driver has been disappointing, focusing more on profit than customer safety. It's a concerning situation that could be repeated with others.

Following my Uber trip on 3/29/19, I noticed an extra charge labeled as a "wait time" fee on my bill. I would like to dispute this charge. Prior to the trip, I was waiting outside my address when the driver contacted me, claiming he had arrived when he was actually a few streets away. After guiding him to my location due to my mobility issues, the driver, George, with License DNT8942, parked further down the street, forcing me to walk to reach the vehicle, causing me significant physical discomfort. I feel frustrated and disappointed to be penalized for my disability and inability to move as swiftly as others. As a senior on a fixed income, this additional fee impacts me more than most. Typically, I use another transportation service, but I had to opt for Uber on this occasion out of necessity. I anticipate a prompt response and hope that Uber will address and resolve this issue. Barbara

I added a $25.00 Uber gift card in February [redacted] and then another $50.00 gift card on March 30, [redacted]. The payment screen shows a $75.00 balance, but when I try to use it, I get an error saying the funds are pending, disabled, or deleted. I've been trying to use Uber for the past 4 days without success, causing a lot of distress. I was stranded outside my town after midnight in the cold due to this issue. I wish I had used Lyft instead, as I've never had problems with them. Please fix this or refund the $75.00 immediately. There were also previous issues in December [redacted] where $50.00 went missing. I've used the email addresses [redacted] and [redacted], with the name Esther Rios or Esther A Rios, and the phone number [redacted]. Uber says the account is disabled when I try to use it. I hope for a quick resolution as I've only heard good things about Uber but my experience has not been the same. Thank you for your help.

I am concerned about the aggressive behavior of one of your drivers, Ronald G. on Preserve Drive, [redacted]. He has exhibited road rage towards multiple people in our neighborhood, including myself. He blocked me from entering my driveway, aggressively confronted me, and then followed my neighbor home, where he continued his aggressive behavior. Ronald has a history of violence, including jail time in New York and New Jersey for battery. His behavior is dangerous, as he carries a gun and openly threatens others. As an attorney, I prefer to remain anonymous but felt compelled to alert you to this serious issue. I urge you to thoroughly vet your drivers to prevent any future incidents.

Dear Sir/Madam, Today at noon, I ordered food from Uber with a projected bill of Rs. [redacted]. When the delivery boy arrived, I only had a Rs. [redacted] note and couldn't provide exact change. The delivery boy requested the Rs. [redacted] and assured me he would return my change later, but unfortunately, he did not return. Now, when I try to book an Uber ride, it shows that I owe Rs. [redacted], which is confusing for me as I regularly use Uber for both food and rides without any issues like this before. I will settle the outstanding amount with the driver, but if I do not receive my Rs. [redacted] back soon, I may have to reconsider using Uber’s services. Please address this matter promptly. Thank you, Amit Das.

Yesterday, I booked a cab and encountered issues when the driver did not respond to my six phone calls upon reaching near my home. As a result, I had to cancel the trip, leading to unwanted cancellation penalties. I kindly request a refund of the incurred charges. Please confirm. - Anil M.

This morning, I booked an Uber ride to work for $41.58. Unfortunately, the driver forgot to end my trip promptly, causing extra charges. Additionally, there was an unauthorized stop during the ride. Although I reached my destination at 7:03 am at [redacted] W 43rd St, the trip ended at 173rd and Webster Ave in the Bronx. Later, my card was charged an additional $6, bringing the total cost to over $66 instead of the expected $41.58. I did not encounter any toll booths that would justify the extra charges.

I waited for the first Uber driver for an hour, but they never showed up or called. The second driver also did not arrive or contact me after 30 minutes. It took a 15-minute phone call to guide the third driver to my location. The GPS seems to have trouble locating my house in central Tucson, even though it's a 40-year-old property. I'm disappointed that two drivers left me waiting in hot weather. It would be helpful to have a customer service phone line available.

During my recent trip to Brazil, I encountered a frustrating experience with a ride-share app. After filing a complaint about my driver's behavior, I received an automated response stating they could only assist if the complaint was in Portuguese. Unfortunately, their support system seemed to lack human assistance. I faced multiple issues with the driver, including a lack of familiarity with major landmarks, driving in the wrong direction on one-way roads, requesting us to input GPS coordinates, and eventually dropping us off at an unfamiliar street corner in the rain. Due to these difficulties, I regrettably missed attending a funeral at the city cemetery, which was especially challenging for me as a visually impaired individual.