Uber Customer Service Issues

I had an experience with an Uber driver named Youssef. He accepted my ride but canceled when I was about to get in the car, charging me a cancellation fee. I then had to request another Uber, which went smoothly. However, I noticed that I was not refunded the $34.47 for the canceled ride by Youssef. I would like to request a refund of $34.47 to be credited back to the card on my Uber app. It's frustrating to be charged for a ride that didn't happen and not receive a refund for it.

Today, I had a concerning experience with a driver on my way to Sion Aarti Drugs office. The driver mistakenly dropped me at an isolated location inside Somaiyya Ground, even though my destination was elsewhere in Sion. Despite showing him my correct booking, he insisted on leaving me there and departed. Fortunately, I managed to find another auto to take me to Sion and then to my final destination by taxi. As a senior citizen, I chose not to argue with the driver but have filed a complaint. Instances like this raise questions about the accuracy of GPS and the need for drivers to adjust accordingly to avoid such incidents. It is crucial for drivers to understand the limitations of GPS and ensure the safety and convenience of their passengers. - K G Akamanchi

Subject: Issue with Blocked Uber Driver Account Hello, I am Deepak, also known as deepak579, and I recently joined the Uber driver family. After working for 9 days, on Saturday, 9/3/19, I encountered an issue where I couldn't log into my account. Following up with support, I was informed that my account was blocked due to 'GPRS Spoofing,' which wasn't mentioned during my training. I understand my mistake as a new and inexperienced member, and I sincerely apologize for any unintentional errors. My account has been inactive since last Saturday, 9/3/19, and despite contacting the Kurla office regularly, I haven't received a clear explanation or assistance in resolving the matter. I kindly request your help in addressing this issue promptly and reactivating my account. Thank you, Deepak Popli

I submitted a request on your website for a refund for a cancelled trip. The Uber driver was at a different location in the central business district from where I requested the ride. Communication was difficult as the driver's English was poor, leading to the cancellation. I was informed on your site that I would receive a $10 credit, but it has not appeared on my credit card statement or been applied to subsequent Uber rides. The cancellation occurred on January 23rd at 10:36 am under the name Maggie Russell. I was unable to contact you earlier because I was recovering from major surgery in the hospital. I kindly ask for the $10 refund for the cancellation caused by the Uber driver's error. Thank you, Maggie Russell

I have been let down by Uber three times. I needed a ride to the hospital for emergency care on November 25, [redacted], then to get my car from the mechanic on December 15, [redacted], and today to attend church on March 17, [redacted]. I reside in Jefferson Parish near Hickory, Dickory, and Dock Streets at Sawmill Creek Apartments. My exact address is [redacted] Sawmill Rd. Bldg.10C- Apt. [redacted], River Ridge, LA, [redacted]. Despite living in a gated community that's safe and does not require a code for entry before 7:00 PM, Uber has struggled to pick me up promptly. The directions to my place from Hickory Street moving West to Dock Street then right to Sawmill Rd. or from Dickory to Dock Street then to Sawmill Rd. (near Shell Station) should be straightforward. I have experienced long waiting times of over an hour, resulting in me canceling three times. I am puzzled why Uber drivers seem to have trouble navigating to my apartment. If they encounter difficulties upon arrival, they can contact me at [redacted]. I, Alva J. Morrison, expect this issue to be resolved promptly before I decide to discontinue using Uber.

I'm a new Uber driver ("partner") and I have only driven on three occasions. I encountered an issue where I could not accept riders when my phone went to sleep. When I swiped to view the Uber app to accept the ride, the motion would inadvertently decline it. I have since found a solution, but I am worried about the impact on my acceptance rate. Is there a way to reset my acceptance rate due to this technical problem?

On Friday, March 15, [redacted], I had two frustrating experiences with Uber. During my first attempt at 4:30 PM, despite receiving text updates that the driver was on the way to pick me up at George Burns and Gracie Allen streets in the Cedars Sinai complex, the driver never arrived. After waiting for 15 minutes, I was notified that the trip was cancelled, and I was charged a $5.00 cancellation fee. Subsequently, near the Cedars Sinai emergency room entrance, when attempting another trip, Uber indicated the driver was en route. We spotted an Uber across the street, and he eventually reached us, but I was charged a waiting fee of $1.66. As a frequent visitor to Cedars Sinai and a board member, I would appreciate refunds for these issues and clarification on the correct Uber pickup location, which I believe to be in front of the south tower. Thank you, Roger Behrstock, Los Angeles, California.

I lost my phone and can't reach the driver. When I try to log in from a computer, I get a message saying I have opted out of receiving SMS messages and can't log in from another device. My name is Javier F. This happened at 9:11 on Monday, 03/19/[redacted].

I experienced a troubling situation with one of your drivers today. After being driven in circles searching for a specific building, the driver requested I go inside a building to ask for directions. Once I was inside, she abandoned me there. This left me stranded far from my home after I had paid for a trip. I am extremely dissatisfied with this service. The driver's actions were irresponsible and put me in a difficult situation. I am shocked and disappointed that such behavior is tolerated within your company. I am currently stuck with no idea of my location. This experience has soured my opinion of your service, and I expect a prompt response to address this matter. Thank you for your attention to this urgent situation. - S.C.

I was outside with my baby waiting for the Uber, and the driver, Yefri, arrived. As we approached his car, he hesitated, eventually asking if I had a car seat for my 20-month-old daughter. When I said no, he refused to take us, rolled up his window, and drove off without an apology. This left us stranded and caused me to miss my baby's doctor appointment. Yefri's behavior was rude and disrespectful, and it made me feel frustrated. I worry that he may treat others the same way if they are in a similar situation. Yefri drives an Acura ILX with the plate number HUD [redacted]. It was a challenging experience, especially trying to manage a stroller and a car seat while rushing to our destination.

I recently had a ride with Linda in Rio Rancho, New Mexico, and it was a terrible experience. Linda seemed more focused on her GPS than the actual drive, frequently stopping to adjust it and insisting I re-enter my destination information. At one point, she even mistakenly initiated another Uber trip which I tried to cancel but was still charged for. Despite initially claiming she didn't have my card details, Linda eventually requested cash payment upon arrival. Her incompetence and lack of attention caused unnecessary delays and frustration, almost causing me to miss important appointments. I believe Linda should be held responsible for the issues that arose during the ride. I am disappointed with this experience and unsure if I will use Uber again in the future. I kindly request that the cancellation fee and additional trip charges be removed from my card. The situation could have been avoided altogether.

Recently, I've noticed that Uber Pool now makes you wait 10 minutes before providing ride details, which led me to try Lyft today. Despite purchasing a pass, I encountered issues with Uber consistently, from being charged twice for single rides to receiving unsatisfactory responses when seeking assistance. Uber seems to have various problems across the board. Unlike Lyft, which I've never had any issues with, Uber's pool service can be frustrating, often sending drivers out of the way and making you wait excessively. Today, it took me over an hour to reach my destination with Uber, while Lyft typically gets me there in half the time. Uber's mapping feature also frequently malfunctions. This recurrent disappointment has led me to consider reporting these problems to the media. It might be time for Uber to address these issues before it's too late.

Good morning, I would like to address the discrepancy between the estimated price and the actual price of a cab ride I booked. Yesterday, I arranged for a Maruti Dzire cab for a guest's trip from Culturemore Bus Stop to Rubi General Hospital. Initially, the estimated fare displayed was INR [redacted], however upon reaching the destination, the fare showed INR [redacted]. Naturally, my guest refused to pay the higher fare, insisting on paying the expected amount from the booking. Later, when attempting to book another cab in the evening, I discovered they were including the outstanding fare from the previous trip in addition to the current fare. I am puzzled by the significant difference between the estimated and actual prices. I only confirmed the booking after being content with the fare displayed and would not have proceeded if the higher fare was indicated. Perhaps a nominal increase of 30 to 40 rupees for waiting time could be understandable. I kindly ask for a prompt resolution to this matter so I can continue using your service. I await your prompt assistance.

Around 2:00am on 3/2, an Uber driver mistakenly dropped off a heavily intoxicated neighbor at our residence instead of her intended destination, 5 Goldfinch Rd, Jackson NJ. The driver hit our mailbox while backing out, leaving it leaning and in need of replacement. Deep tracks from the vehicle are visible on our lawn. The Jackson Police Department was contacted as the neighbor became confused and started banging on our door, thinking it was her home. This incident occurred while my husband was in the hospital recovering from surgery. We only noticed the property damage the following morning. We are seeking reimbursement for the damages caused by your driver. Thank you.

Yesterday, as I was merging onto highway 495N, an Uber driver on the highway almost caused a collision while changing lanes abruptly and speeding. Despite honking at him to move over, he responded aggressively and even made sudden stops in front of me. This erratic behavior was dangerous, particularly in the rain, and put multiple drivers at risk. I have documented proof of the incident including the car model and license plate - Toyota 1KR [redacted]. I urge you to address this road rage incident promptly to prevent such risky behavior in the future.

Recently, I have been facing difficulties with Uber's pick up location feature in Bangalore. Despite having the correct address set, the app has been showing the wrong pickup points, causing inconvenience. On March 21, [redacted], a cab was dispatched to the wrong location even though I had entered everything accurately. When I directed the driver to the correct spot, he refused and asked me to change the pick-up location, resulting in me having to cancel the ride. Today, I was charged a cancellation fee of Rs 43, even though the error was not my fault. Uber should address and fix these issues promptly to avoid such inconveniences for customers like me. Ramakrishna.

I am disappointed. Today, 3/25/19, I was charged twice for cancellations by the pool driver. The first incident happened in the morning at [redacted] NE 11th Ave (Home Depot, Fort Lauderdale) and then again at Crunch Fitness (Oakland Park, FL). I waited at least 10 minutes in the sun both times only to receive a cancellation notification. After these incidences, I ordered an UberX at a higher price and got proper service without any issues. This situation made me contemplate switching to Lyft. The service I received was subpar, and I believe it's unacceptable for drivers to cancel rides last minute after making customers wait, sometimes up to 18 minutes in the hot sun. I request a refund for the unwarranted charges for these cancellations.

I had a frustrating experience with Uber's customer support. Initially, I was informed that all my required documents were approved for activating my account, but subsequent calls revealed discrepancies in the information provided. They mentioned on Sunday that activation would take 2 business days, only to inform me on Tuesday that my VEVO check was not approved, indicating my account was never truly processed for activation. After resubmitting my VEVO check today, they gave me another 2 business days for activation. I urge Uber to employ well-trained operators who can provide accurate information to drivers, preventing unnecessary delays and confusion.

I am facing major challenges trying to sign up as an Uber Black driver. I've attempted to register online but consistently get stuck on the first step. Yesterday at the Cape Town Uber office, seeking assistance, I waited for 2 hours to ask a quick question, only to be redirected upstairs where people were asleep and the line was incredibly long. Undeterred, I followed the steps provided - downloaded the Uber Driver App, created a profile, and attempted to book a driving evaluation test, only to be directed to Bookwhen Support via email. Please contact me as my email address, info@pmremovals, that has worked for over a decade is not functioning with Uber. I'm struggling with the registration process and had to resort to using my girlfriend's email address.

On March 21st at 5:54 pm, I found myself on the corner of 33rd and 8th Ave in NYC where a car with an Uber sign caught my eye. I opened the Uber app to request a ride, assuming it was for that specific car. I confirmed a fare of $24.87, but the app started searching for a driver instead of connecting me to the nearby vehicle. Despite attempting to clarify the fare with the driver present, I realized the misunderstanding and promptly canceled the ride. Later, a driver called me asking for my location, unaware that I had previously canceled. The driver with NJ plates was unable to pick me up in NYC due to regulations. Currently, only half of the $24 charge has been refunded to my account, and I am requesting the remaining $12 to be returned.