Two of the five times I’ve used Uber the driver never showed. February * (I believe...

GetHuman-stevengg's customer service issue with Uber from February 2019

10 views | 32422 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-stevengg's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-stevengg's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stevengg will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stevengg can let us know if they help or not.
Before contacting them, items GetHuman-stevengg may need:
Email address, Phone number, and Full name
The issue in GetHuman-stevengg's own words
Two of the five times I’ve used Uber the driver never showed. February * (I believe) I waited ** minutes after the car was supposed to arrive. no one ever showed to my location. So finally I canceled it and got charged five dollars. I do not believe that is right. *The second incident on February ** I saw on my phone map the car was right where I was. But there was no car. I called the driver, she said she had been sent to the wrong location and would be to my location in a few minutes. The car on my map begin to move away from my location it was bitter cold and windy my brother and I had already been waiting there for ** minutes after the car was supposed to arrive. So I canceled. Again I do not believe that to be right.*Also when I try to access my account on my computer it says there’s no account associated with my email or phone number. So I cannot get in. And if I try to set up a new account it says my email and phone number are already being used.

GetHuman-stevengg did not yet indicate what Uber should do to make this right.

How GetHuman-stevengg fixed the problem

We are waiting for GetHuman-stevengg to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stevengg fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-stevengg
Feb 20th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 32422 others
0 customers following this

Timeline

GetHuman-stevengg started working on this issue
Feb 20th, 2019 4:30pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies