Driver would not allow my ** lb medical alert dog in the car. He must travel with me. D...

GetHuman-ogdog's customer service issue with Uber from November 2018

9 views | 22065 similar | 0 following
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The issue in GetHuman-ogdog's own words
Driver would not allow my ** lb medical alert dog in the car. He must travel with me. Driver was rude in French and drove off cancelling the call. I was charged a cancellation fee. **I ordered another car and put in the notes that I had a dog. Driver arrived and literally threw me out of the back of the car. Again I was charged and stranded as my iPhone died.**I use Uber exclusively in the US when I travel and there is never a problem with my service dog. I recommend you to my friends and coworkers. Parisians love there dogs so this treatment was a surprise and totally unacceptable. **Please remove the cancelation charges that were on your end, not mine. I will not be contacting Uber again in France. I will be using a taxi as your rude driver suggested I do.**Regards,*Karen Roush

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Uber

Customer service issue
Reported by GetHuman-ogdog
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 22065 others
0 customers following this
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Timeline

GetHuman-ogdog started working on this issue
Nov 7th, 2018 6:47pm
GetHuman-ogdog shared this issue with friends on Facebook
Nov 7th, 2018 6:47pm
GetHuman-ogdog shared this issue with friends on Facebook
Nov 7th, 2018 6:55pm

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