Uber Customer Service Issues

I was charged double for a disappointing trip on November 9th. While I understand construction delays are not the driver's fault, the situation made the journey unpleasant. I rely on Uber to navigate unknown areas, and the driver seemed overwhelmed by the roadwork. I was dropped off at a busy, unsafe spot far from my destination, forcing me to walk over a mile. Paying double for a ride that left me in an unfamiliar area was frustrating. I feel the extra charge was unjustified given the circumstances.

I left my phone in an Uber on Wednesday night in Dubai at around 1:30 am while heading to India the next day. I realized my loss in the morning and attempted to contact the driver through the Uber app. Unfortunately, my calls weren't connecting. I tried using an American number, a friend's number, a mobile number, and a landline number without success. I even tried again the following day, but had no luck. The phone I left behind is a white Google Pixel 2XL in a black case, with a cracked screen. I am desperate to reach out to the driver to retrieve it.

Issue with Uber Driver: I have been a regular Uber customer for two years without any issues until today. When my driver refused to drop me off on the left side of 10th Ave, claiming it was due to the Lincoln tunnel entrance, I was taken aback. Despite my insistence that I have been dropped off there daily, he continued to refuse. The heavy rain only exacerbated the situation, and I was left wondering where he would eventually leave me. Furthermore, I had no visibility of the trip's price until he picked me up, which is unacceptable. I expect more from Uber and hope this situation will be addressed promptly. I have screenshots of the app quoting me for reference.

Hello, I have an American Express Platinum card with a $[redacted] annual fee, which I confirmed with them since June. The problem is that they have to manually update my credit because the Uber app won't allow me to do it. I contacted Uber and followed their steps, like adding a new card and re-adding AX, but it didn't work. Another suggestion was to delete and reinstall the app, which I tried twice without success. Whenever I try to add or delete a card on the app, it says there's an issue with my account. The responses from Uber seem automated, and I hope to find a solution soon. If there's a specific location I need to visit for assistance, I'm willing to do so. Thank you.

I requested four taxis and faced delays in their acceptance. Once the surge charge increased, one suddenly got accepted, raising suspicions. Despite waiting, the driver canceled without explanation three times, leaving me frustrated and standing in the cold and rain, causing me to miss my plans. Dealing with Uber's poor service, I spent most of the day searching for a way to file a complaint directly rather than resolving the issue through automated responses. A company as large as Uber should prioritize better customer care and consider offering compensation, credit, and an apology, especially in such inconvenient situations.

I attempted to contact Kieth, the driver of black Hyundai Accent 7SWA418, regarding my lost phone. Despite Sacremento Police confirming they saw his car at 75 Payne River Circle, the residents deny recognizing his vehicle. After tracking Kieth's movements, it seems he might be in possession of my phone. I am granting him the benefit of the doubt and hope he will contact either [redacted] or [redacted] upon returning to the Bay Area to return it. I wonder if Uber can assist in alerting or suspending his driver app to prompt the return of my phone. When I attempted to call and message my phone, it was promptly turned off, which seems suspicious. Please reach out to me via email at [redacted] for assistance. Thank you.

I took a ride today from the University of Engineering & Technology to Taishy Restaurant. The estimated fare was $[redacted], but at the end of the trip, the driver insisted on $[redacted] instead of the expected $[redacted] with my promo applied. I asked him to credit the difference to my account belonging to A. M. as I didn't have enough cash. The situation escalated when the driver started behaving rudely, even waiting outside my house for half an hour. Eventually, I paid $[redacted] to avoid confrontation. I urge Uber to investigate the driver, Abu Bakr, with car LEB [redacted] (white Cultus), and review my trip fares, crediting any overcharge back to me. Thank you.

On November 6, [redacted], I booked an Uber ride from Carson, CA to La Habra, California for $34.64. When the Uber driver arrived, he saw my service animal, left, circled the block, and ignored my calls while still charging me. Upon returning, he was rude about my service animal and used disrespectful language towards me. I explained she was a trained service animal, but he continued to be abusive and threatened to leave me on the [redacted] freeway. I contacted Uber immediately and reported the incident with video evidence of his unprofessional behavior. Uber's safety hotline assured me I wouldn't have to pay for the terrible ride. It has been a week since the incident, and I have yet to receive a refund or any satisfactory customer service response from Uber.

Hello, I wanted to address an issue regarding a double payment made for a trip I took on August 2nd, [redacted], at 8:37 PM (PDT) from [redacted] 4th Street, San Francisco to [redacted] N 1st St, San Jose, CA. I used my Citi Bank Mastercard on my Uber app for the trip, which initially charged me $80.21, with $15 being refunded. Now, I have switched to my Discover card on Uber. Two days ago, when trying to book a ride home, I was prompted with a popup stating the payment for the previous trip was pending, leading me to pay $80.21 once more. Reviewing my statements, both payments have been deducted from my accounts. When reaching out to Uber representatives, I received varying explanations from technical issues to authorized holds. The Uber app displays conflicting information between my mobile and web platforms regarding the payments for the trip. This situation has been consuming a significant amount of my time, and I am disappointed with the responses from Uber. I kindly request a review of this case, a refund for the duplicate payment, and clarification on the discrepancies I am experiencing. Unfortunately, I am unable to attach screenshots of the payments for reference due to system constraints. Your assistance in resolving this matter promptly is greatly appreciated, as the amount involved is substantial. I look forward to receiving a detailed explanation and the refund for the duplicated payment. Thank you, P. S.

I am currently attempting to reach the driver regarding the cell phone I misplaced in the car. Despite 48 hours passing, there has been no response from the driver. I have been unable to find a toll-free number to speak to customer support. Due to the loss of my phone, I believe the ride should be comped. I have already installed the Lyft app but will no longer use the service due to this experience. It is disappointing that the driver did not reach out to me. This lack of communication reflects poorly on the company's professionalism. I was unaware of this type of service and will avoid using it in the future. Please contact me at my phone number [redacted].

I am a new customer, and on Sunday, November 10, around 11:30 pm, I requested a ride from Mandalay Bay in Las Vegas. The first driver, Nicholas, called me, but he mistakenly thought we were going to Circus Circus instead of the Carriage House. He picked up two other passengers going to Circus Circus before us, which caused confusion. I did not get a ride, and another driver, Jaleel, was supposed to pick me up but never contacted me. I only received a receipt for a ride that never happened and was asked to rate Jaleel. I ended up taking a metered taxi instead. I would like a refund as I was charged for a ride that did not occur, and I was unable to use my first ride free code. The Uber app does not have an option to report a no-show. My name is Teri Gallart.

I am a new customer and on Sunday, November 10 around 11:30 pm, I had a disappointing experience with Uber. The first driver, Nicholas, initially confused our destination with Circus Circus instead of the Carriage House. When he arrived, he mistakenly picked up two other passengers heading to a different location. Despite this, I never received a ride from a second driver named Jaleel. Instead, I was left with a receipt for a ride that never occurred and a request to rate a driver I never rode with. Consequently, I had to opt for a metered taxi instead. I am seeking a refund for the ride that never arrived and hope to use my first ride free code in the future. It's frustrating that there seems to be no option in the app to address being charged for a ride that was not provided. If I choose to use Uber again, I hope these issues can be resolved.

On Saturday, November 10, [redacted], around 3:50 am in Paris, France, an Uber driver arrived at 12 Villa St. Michel as requested. After a minute in the vehicle with my wife, the driver, Sharvan, received a call saying he picked up the wrong passengers. He swapped us with the correct passengers who were supposed to be in his car. The trip details indicate Sharvan took the other passengers to a different location. Our intended trip to the airport was instead taken by the Middle Eastern driver. I have repeatedly reported the overcharge for the incorrect Uber trip on my account but have not had a satisfactory resolution. The fare for our route to the airport was quoted at 45 euros; however, we were billed 70 euros for the other passenger's trip. I am a regular Uber user, but this particular incident has become a significant issue for me. I request a thorough review of the situation so I can get a proper resolution.

On Tuesday, November 13th, at around 10:55 am, I requested an Uber pickup from [redacted] Century Park East, Los Angeles, CA [redacted] to [redacted] Wilshire Blvd, Los Angeles, CA [redacted]. The driver assigned to me was Deacon Yuniong, and I accepted the UberX ride. Unfortunately, the driver did not show up at my location, but he still charged me $9.47 for the ride. I received an email from Deacon on November 13th at 11:17 am, showing the $9.47 fare amount. In the email, Deacon claimed the pickup and drop-off locations were different from what I had provided. I would like a refund of $9.47 to be issued to my credit card ending in [redacted] immediately. Additionally, please close my account with your company as I am very disappointed with the service and the false charges made by the driver. I have removed the app from my phone and will not be using your service again. Sincerely, Mary M.

In Malaga, Spain, at 10:00 a.m. today, I contacted for a driver. The response was "5 min." I hurried to the front of the building to be visible. The map displayed multiple drivers nearby, but the estimated arrival time kept changing erratically. At 10:15, I was asked for a new billing address, which I provided. By 10:30, I still had not received any driver details, and the arrival times continued to fluctuate. Feeling frustrated, as my bus was leaving at 11:45, I called a cab which arrived in 4 minutes. After waiting for an hour with no success, I am disappointed. I suggest implementing an automated way to reach your dispatch team for better communication.

I recently purchased a ride pass that doesn't seem to be benefiting me as it did before. Previously, I received a two-dollar discount per ride, but now it has reduced to just 12 cents. Additionally, I have noticed that there is no price variation on my rider pass whether I book an express pool for one person or two. It is frustrating to encounter such confusing promotions that do not offer much savings and create inconvenience for passengers. I wish there was a customer service phone number to address these issues with Uber management directly. The option of having an Uber car pick up multiple passengers simultaneously can lead to safety concerns, as it can be challenging for drivers to choose safe locations for pickups. I acknowledge that Uber and Lyft have similar pricing strategies, making it difficult to switch between the two. It would be beneficial if Uber provided clearer information about ride passes and pricing changes for better transparency.

I missed my flight due to my Uber driver being late. After confirming the ride, he called at the end of the pick-up window to say he needed gas. I had to cancel as there wasn't enough time. My substitute ride couldn't get me to the airport on time, and I'm now on standby for a flight in 10 hours. This is my only available time off, and I was eagerly anticipating spending time with my brother, whom I rarely see. I suggest Uber cover my transport to and from home so I can catch this next flight. Despite this inconvenience, I believe in Uber. I spend regularly with the service, but incidents like this shake my trust. Enhancing driver training or offering a car service status to opt-out of rides temporarily could prevent such issues.

Hello, my name is Paramjot Singh. My phone number is +1 [redacted]. On November 7th, [redacted], I requested an Uber ride from Brantford to Toronto. I scheduled the Uber at 11:54 am and canceled it at 12:01 pm, expecting a $5 deduction. However, I noticed I was charged not only the $5 cancellation fee but also an additional $92.47. The invoice claims the ride was canceled by the rider, but I never requested a trip from [redacted] N Dumfries Twp Rd 15, Glen Morris, ON, to Saint George with driver Danyel. I have emails showing the booked location and cancellation time. Being charged $98.39 for a 5-minute canceled ride is unacceptable. I am seeking a refund for the cancellation fee and urge Uber to address this issue promptly. Despite reaching out through the app, I have yet to receive a response. It is frustrating to be billed for a service I never utilized, and as a regular Uber customer, this situation is disappointing. I look forward to a prompt resolution.

As a Lyft driver, I recently learned from a rider that a driver from both Lyft and Uber has been distributing business cards, a violation of company policies. I possess a card with the individual's personal details. The card belongs to Kim Brescia and contains her email ([redacted]), address ([redacted] County Road v v Wittenberg Wisconsin [redacted]), and phone number ([redacted]). The concerning behavior involves her distributing the card, having clients contact her directly, driving to their location without activating the app, and then accepting the ride as the closest driver. I request an investigation into this matter and appropriate disciplinary action towards both Uber and Lyft drivers. Thank you.

On the evening of Saturday, October 27, [redacted], I requested an Uber ride for a friend in need in Charleston, SC. Despite having used Uber only five times before without any issues, I encountered a problem with the app this time. While standing at a well-traveled location in downtown Charleston, the app showed the driver to be on the other side of town near The Citadel, five miles away. Despite trying to explain and direct him using the GPS in the app, the driver never arrived and I was charged $5 for a cancelled ride. I am seeking a refund for this charge as the location positioning was extremely inaccurate. Thank you for your help.